Business Details
1200 Ulster Ave, Kingston, NY
12401, United States
Certified by Verizon • Feb 22, 2026
(845) 853-7351
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/new-york/kingston/kingston-323860
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Kingston for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.6
458 reviews
5 stars
234
4 stars
55
3 stars
37
2 stars
26
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and dedication, others were criticized for being rude and unprofessional.
Wait Times
Many customers reported excessively long wait times, often exceeding an hour, leading to frustration and dissatisfaction.
Sales Tactics
Several reviews mentioned aggressive upselling tactics, with some customers feeling pressured into purchasing more expensive options.
Employee Performance
Certain employees, particularly James and Lucy, were highlighted for their exceptional service, while others were noted for poor performance and lack of assistance.
Store Management
Management received negative feedback for their handling of customer issues and overall store operations, contributing to a poor customer experience.
- NNNaturalJade265 days ago1.0The worst store ever, I went there just now to upgrade my iPhone and I was waiting for 30min while all the staff were in the back , I know I will never step foot back in that place because that was very much unacceptable, I might as well switch T-Mobile
- MSmsp smpFeb 16, 20261.0Steer clear of this nightmare. Walk in and no one is there to help you. After someone appeared, I had a simple question but had to go into the "queue". Sat down and was joined by another waiting customer after a few minutes. There seemed to be no one working except for one young woman with a customer in front of her. A bit later, there are now 5 of us waiting to be seen and in walks one of the employees with a couple huge bags from what looked to be Wendy's. He walks into the back and next thing you know, not one worker to be seen on the floor. And it's 3:00pm, a bit past normal lunchtimes. When someone finally emerges from the back, the customer sitting next to me sees him wiping his mouth off. Slowly they all return to the floor. I understand employees getting a lunch but all at the same time? After waiting to be seen for at least 20 minutes I'd had enough and left. There isn't an ounce of professionalism to be found here, at least not that day. Do yourself a favor, go to the Verizon store (Wireless Zone) in the Kingston Plaza. Great people, friendly & efficient.
- KFKatie FallonJan 14, 20265.0James is the best!!! So glad we switched from Cricket
- SDShannon DewittNov 22, 20255.0Had trouble using the App and was able to get an appointment the same day. I had Lucy assist us during my visit and was so pleased with her amazing customer service and expert knowledge. She did not only assist with helping me upgrade the phone I really wanted but she informed me of my military discount that I was not utilizing, got me the best deal with trading in my old phone, and help lower my monthly bill tremendously! She helped assist me with transferring my information from my old phone to the new one. During this process she informed me that the fee should have been waved after applying my military discount. Instead of just having me call at some point to possibly see if I could have this fee taken off my next billing statement, she took the initiative and called verizon customer service herself. Saving me time and any foreseeable issues I may have had. Lucy is amazing and this Kingston location is now my go to if I have any issues or plan on making any future purchases.
- DSDavid SearsNov 15, 20253.0Friendly staff albeit a bit pushy sales tactics, and overpriced services.
Frequently Asked Questions About Verizon
What brands of smartphones are available at the Verizon store in Kingston?
The Verizon store in Kingston offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the Verizon Kingston store's opening hours?
The Verizon store in Kingston is open Monday through Friday from 10:00 AM to 7:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 10:00 AM to 5:00 PM.
Can I schedule an appointment to visit the Verizon store in Kingston?
Yes, you can schedule an in-store appointment online or use the My Verizon app to book your visit at the Kingston store.
What delivery and pickup options does Verizon Kingston offer for online orders?
Verizon Kingston offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for online orders.
What types of products and services are available at Verizon Kingston?
Verizon Kingston offers mobile plans, wireless internet plans, voice plans, business cell phones, mobile hotspots, tablets, and laptops.
How can nearby public places help me find the Verizon store in Kingston?
The Verizon store is near the US Marine Corps community center, which serves as a useful landmark when locating the store at 1200 Ulster Ave in Kingston, NY.
Are there dining options near the Verizon store in Kingston for before or after my visit?
Yes, you can visit nearby restaurants such as Olive Garden Italian Restaurant, Five Guys, Burger King, Applebee's Grill + Bar, or Carvel Express for meals around your visit to Verizon.
Can I shop for men's formal wear near Verizon Kingston?
Yes, Men's Wearhouse is nearby Verizon Kingston, offering formal and men's clothing if you're looking to shop for apparel before or after visiting Verizon.
What other mobile phone stores are near Verizon Kingston?
Nearby mobile phone stores include T-Mobile and Sprint Store By IMobile, which provide alternative wireless and telecommunications services near Verizon Kingston.
What payment methods does the Verizon store in Kingston accept?
The Verizon Kingston store accepts debit cards, mobile NFC payments, and checks, and does not require cash-only payments.
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Certified February 22, 2026Yext Knowledge Graph
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