Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Johnson City for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
200 reviews
5 stars
94
4 stars
38
3 stars
15
2 stars
9
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are praised for being helpful and knowledgeable, while others are criticized for being rude and unhelpful.
Sales Practices
Concerns about misleading sales tactics and upselling practices, with reports of customers feeling swindled or misinformed.
Store Experience
Inconsistent experiences reported; some customers appreciate the cleanliness and organization of the store, while others mention long wait times and lack of assistance.
Technical Support
Customers express frustration with the lack of technical support and knowledge among staff, leading to unresolved issues.
Overall Satisfaction
Overall satisfaction varies greatly; while some customers report positive experiences, many express dissatisfaction with service and billing practices.
- AKAshish KhandgeOct 23, 20251.0You go there and if you already are a Verizon customer they do not care about you nor are interested in giving you any information. All they say is look up on your Verizon account online 🙄
- DCDenise CornellJul 2, 20255.0This review is for the Verizon store located at Oakdale Commons on Harry L Drive, Johnson City, NY. We have 4 cell phones on our Verizon plan. On multiple occasions when ever we had issues, we would call Verizon's 800 #. Every phone call has been met with extremely LONG calls and MISINFORMATION. Each time, we ended up needing to go into a Verizon store. Of all the locations in our area, we have found the best support at the Verizon store at the Oakdale Commons. The store manager, KAISY O., has been the most informative AND the most helpful multiple times. More recently, on 6/30/25, and after multiple lengthy phone calls with Hazel (Verizon 800), we called Kaisy. She was so helpful. We ended up needing to go into the store for a replacement, and between KAISY and DERRICK, we walked out with 2 new iPhones. Thank you both so very much!!!
- LCLindon CrissellJun 16, 20255.0Went in there with a major issue when customer service couldn't get it done and two people there went beyond and above to help out and my experience was great ..... Thanks Amy & Kaisy for all the help I greatly appreciate it
- JCJ CJun 4, 20251.0This is not directed at the Johnson City Verizon, but rather Verizon in general. I had the Verizon landline service which was "supposedly" $20 a month. After taxes, fees, etc the total bill was $32 per month! Are you kidding me?! How does a $20 a month service wind up being $32 a month?! The only reason I had this service was for my 95-year-old mother who needs an old fashioned phone. She had to call 911 only to find out 911 wasn't working! I spoke with various Verizon representatives to no avail. Even they were surprised that 911 wasn't working and they had no solution for it. However, I did. Goodbye Verizon! 👋
- ACAmy CrossmanMay 30, 20255.0Great customer service
Frequently Asked Questions About Verizon
What brands of smartphones does the Verizon store in Johnson City offer?
The Verizon store offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23, as well as brands like Motorola, Kyocera, and TCL.
What are the operating hours of the Verizon store in Johnson City?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an appointment to visit the Verizon store?
Yes, you can schedule an in-store appointment online through their website or via the My Verizon app.
What delivery and pickup options does Verizon provide?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for online orders.
Does the Verizon store accept mobile NFC payments and debit cards?
Yes, the store accepts payments via mobile NFC, debit cards, and also cash is not required exclusively.
Is free Wi-Fi available at the Verizon store in Johnson City?
Yes, free Wi-Fi is available for customers in the store.
What services does Verizon offer at the Johnson City location?
They provide mobile plans, wireless internet plans, and voice plans suitable for personal or business needs.
What nearby financial services are accessible to Verizon customers in Johnson City?
Visions Federal Credit Union and NBT Bank are nearby financial institutions where customers can manage banking needs before or after visiting Verizon.
Are there any nearby dining options close to the Verizon store in Johnson City?
Yes, customers can enjoy meals at nearby restaurants like Ruby Tuesday, Panera Bread, and Cinnabon, perfect for grabbing a bite before or after shopping.
What other retail stores are located near the Verizon store in Johnson City that customers might find useful?
Nearby retail stores include Shoe Dept. Encore, Van Cott Jewelers, Bath & Body Works, and GNC, offering a variety of shopping options in one area.