VCA Colonial Animal Hospital

Reviews

• RW

  Robert Ward

  Mar 29, 2026
  5.0
  Not the results I was hoping for when I was there with my dog. Had to make a very very difficult decision. Not their fault at all. With that being said they were nothing except professional. Went though everything to make sure what they are telling me is actually what was going on. Explained things very very well and we're very caring of me and my dog. For that I thank them. Nothing bad to say about them at all. Update : chose to have my dog cremated also a paw print. I was able to pick it up about a week later ( not bad at all). When I got home and took everything out and looked at it I was very very happy. Could tell the care and love they put towards it and it shows me the love they had for him. I am beyond thankful for that. Thank you so so much for taking care of my baby. I miss him dearly. Rip Jaxson. Ill never ever forget you.
• GB

  Greg Bodner

  Mar 3, 2026
  3.0
  1 year since Sissy the Calico went to VCA Colonial on 3/2/25 late one Sunday afternoon. Nothing bad to say on care that others have not said on Xray price, sedation and offsite read price. Over $750. Overall price seemed high ($1600) but I never had a cat to a hospital. The offsite read need seemed a little off as I would think a Cornell grad could just read it.. Everything done to the cat is out of owners view like others said. Dr Laura Pollock was Vet. She was great. Sky too. She only ruled out what it probably was not. More testing could be done at a later date. She had a fever and would not eat. Was very low energy. That is what we took her for. Vet gave her some IV meds. Sent us home with Ear Cream to help increase appitite and antibiotics. She did well after. She is living her best indoor outdoor stray cat life with her sister the Tuxedo, hanging with the food stealing racoons and inside.. The owner or Rep did call back after I filled out some survey week after visit. That is a first from a survery She was good and said some escape with just the ER visit cost. Guess I was not one. Wanted to wait a year to post.
• SC

  Steve C.

  Jan 27, 2026
  2.0
  Took my dog Bronson in on Emergency he was completely lethargic. They put him on fluids immediately which is great. However upon being released my dog was left with a bandage on and we were told to remove it after 1 hour. We did so and when removing the bandage the wound started squirting blood, all over the receipt for the visit. Upon examining the IV wound the “IV pick” was left inserted in my dogs vein causing blood to erupt. I was able to remove the IV Pick carefully and get a picture which I will include. They were nice and compassionate staff however this is a major error on their part and it was not a cheap visit so we are pretty upset. The good news is our dog made a miraculous turn around and recovered after a day and is back to his normal self. But I seriously cannot believe the error and that has never happened before and really freaked us out. Pics included below. Dont know why my review wont show
• RW

  Russell Williams

  Jan 24, 2026
  5.0
  We think VCA was a very professional, very clean, friendly and warming place to bring our little Chihuahua. He needed an emergency surgery and they did a wonderful job. Definitely recommend this animal hospital!
• MG

  Melissa Gilbert

  Jan 23, 2026
  1.0
  Never in a million years would I recommend this place to anyone. I've sat on this for years. I've tried to give some grace due to my experience happening during the pandemic. I've actually never been able to set foot inside the building but I regret ever pulling into that parking lot! Unfortunately, I've read though these reviews and I see the word "communication" mentioned repeatedly. That just proves it wasn't just a pandemic issue. They let me spend SEVERAL thousand dollars on my dog simply because I was willing. What started with him not being able to pee ended up with him needing stomach surgery. He had tests done (ultrasound) etc. I told them I was realistic about his age and chances of him having cancer. That I didn't want to put him though any of that if they felt he wouldn't live long after. They said they didn't find anything indicating cancer and he was good candidate for the surgery. So I agreed to them performing the surgery. During which I was called and told some things didn't look normal and they suggested biopsies. Ok, of course. I was told they all came back negative and it was likely just inflammation. My dog continued to have stomach issues after the surgery and I brought him back several times. They kept him overnight each time. He lost weight rapidly and I couldn't get enough food in him. I spent hundreds on prescription foods, specialty high calorie foods and weight gainers. I had an appointment with internal medicine scheduled but never got to see the doctor. I actually NEVER got to see any doctor in person during any of this. I called about a cough he developed (I was told he might after being intubated) the woman on the phone said "maybe the cancer has spread to his lungs". WHAT CANCER?! One of the times I called they refused to see him, sighting no room. I said I would go to Cornell instead and they called back soon after to say I could bring him in. I ended up going there because they had been the ones treating him all along but I definitely regret it! Eventually, I ended up having his files sent to Cornell and spent even more money only to be told he in fact did have cancer. I ended up having to say goodbye to my heart dog after putting him through all of those tests, surgery, stomach pumped multiple times, trips in the middle of the night, nights away from home, fighting with getting medications in him, etc. We were so attuned to each other I know he was just as stressed out as I was. I NEVER would've spent that kind of money or put him through all of that had they communicated with me properly. I drained my savings and borrowed so much more. If you're willing to find the money they're willing to keep taking it!

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