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Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
Hours
Reviews
4.1
201 reviews
5 stars
155
4 stars2
3 stars1
2 stars3
1 star
40
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness, empathy, and compassion during difficult times, especially in emergencies.
Expertise
The veterinary team is frequently described as knowledgeable and thorough, providing effective treatment and clear communication about care options.
Emergency Services
VCA Colonial is recognized for its availability and responsiveness in emergency situations, often accommodating urgent needs when other vets could not.
High Costs
Several reviews mentioned concerns about high prices for services, with some customers feeling that costs were not communicated clearly or were unexpectedly high.
Mixed Experiences
While many reviews are positive, there are notable complaints regarding poor communication, rushed service, and dissatisfaction with specific treatment recommendations.
- AAAEP AEP2 days ago5.0I am so incredibly grateful for Dr. Ross , Dr. Butler and his team . without the wonderful people employed at this animal hospital. I truly believe that the outcome for my dog would not have been as positive as it was. I feel truly blessed to have crossed paths with you all thank you so much. Dan and Bear .
- TJTom Juno6 days ago5.0I want to thank Dr Thorne and Ross for saving Buster. He was quite sick and required emergency surgery. They were the best doctors and staff I’ve ever dealt with from the moment we walked in the door. Buster is home now and on the mend. Thank you again!
- TRtim rossNov 17, 20255.0From the minute we entered the door we knew we were taking our cat Lenny to the correct place. Everyone, from the receptionist to the techs and of course Dr. Rassnick treated us with respect and compassion. Since the appointment, Hannah of their staff has been extremely helpful. She answers our texts quickly with solid information. We are grateful for her and all of the employees at VCA Colonial.
- CHChelsea HansenOct 25, 20255.0Saved my dogs life! My dog had an infection in her uterus, no vet in a 2 hour radius would take her in for surgery, and she didn't have 2 hours to get there. Despite being at capacity, VCA not only took her in, but was so helpful when it came time to pay, offering loans and credit. My dogs uterus was 7 lbs at the time of removal and she would not have made it through the night without them. Their compassion for animal care is absolutely unmatched! I genuinely cannot thank the staff enough for their help on the worst night of my life and for saving my baby!
- NNNenad NovacicOct 23, 20255.0I had an excellent experience with VCA Colonial Animal Hospital. Everyone was incredibly kind, patient, and professional. They took amazing care of my dog Maza, explained everything clearly, and truly showed compassion. Even though I’m not from the area, they made everything easy for me — including follow-ups and prescriptions. I’m very grateful for their help and would highly recommend this clinic to anyone who loves their pet. — Nenad Novacic
Frequently Asked Questions About VCA Colonial Animal Hospital
What are the regular appointment hours at VCA Colonial Animal Hospital?
Appointments are available daily from 8 am to 10 pm.
Is VCA Colonial Animal Hospital open for emergency care?
Yes, the hospital offers 24-hour care for patients currently under their care, including holidays.
What types of animals does VCA Colonial Animal Hospital primarily serve?
They primarily serve cats and dogs.
What veterinary services are available at VCA Colonial Animal Hospital?
Services include acupuncture, advanced dental care, cardiology, chemotherapy, diagnostics, flea and tick control, general surgery, immunizations, laser surgery, pet boarding, spay and neuter, ultrasounds, vaccinations, and more.
What payment options does VCA Colonial Animal Hospital accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Where is VCA Colonial Animal Hospital located?
It is located at 2369 N Triphammer Road, Ithaca, NY, 14850, United States.
What professional associations is VCA Colonial Animal Hospital affiliated with?
They are affiliated with the American Animal Hospital Association (AAHA), the American Association of Feline Practitioners (AAFP), and are recognized as a Cat Friendly Practice®.
Are there any pet services or veterinary facilities near VCA Colonial Animal Hospital?
Yes, nearby places include VCA Colonial Veterinary Hospital and VCA Colonial Animal Hospital itself, offering additional veterinary and diagnostic services.
What wellness and therapy options are available near VCA Colonial Animal Hospital for pet owners looking for relaxation or health services?
Nearby options include Quintessence Massage & Wellness, Back-2-Balance Massage Therapy, and Healthy Life Chiropractic for massage and wellness therapies.
What dining options are available near VCA Colonial Animal Hospital for visitors or pet owners?
Nearby dining includes Ciao, offering pizza and Italian cuisine, Watercress restaurant, and McDonald's for quick fast food meals.