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Best Buy

4.0
(1124 reviews)

Business Details

40 Catherwood Rd, Ithaca, NY
14850, United States
(607) 257-6824

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
40 Catherwood Rd, Ithaca, NY
14850, United States

Hours

Reviews

4.0
1,124 reviews
5 stars
561
4 stars
287
3 stars
121
2 stars
59
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some praised helpful staff while others reported unprofessional behavior and long wait times.

Product Issues

Numerous complaints about defective products and poor handling of returns and exchanges.

Store Experience

Customers noted a lack of staff availability and organization, leading to frustration during visits.

Online Orders

Issues with online order pickups and cancellations, with many customers expressing dissatisfaction with the process.
  • TT
    Telephone
    5 days ago
    5.0
    I had a great shopping experience at Best Buy in Ithaca recently and wanted to share how impressed I was. This store offers a wide selection of electronics, home appliances, and tech products, all in a convenient, well-organized location. The layout of the store is easy to navigate, making it simple to find exactly what you're looking for. Whether it's the latest laptops, smartphones, gaming consoles, or home theater systems, Best Buy has it all. I was particularly impressed with their selection of high-end electronics—everything is neatly displayed, and you can actually get a hands-on feel for the products before buying. The staff were incredibly helpful and knowledgeable, which made my shopping experience even better. I had some questions about a laptop I was considering, and an associate took the time to walk me through the options and features, helping me make an informed decision without any pressure. Their customer service is top-notch as well. When I had an issue with a previous purchase, the team was quick to assist me and made the return process smooth and hassle-free. I was pleasantly surprised at how accommodating they were. They also have great deals and offers throughout the year, and if you’re into tech or gadgets, you’ll definitely want to keep an eye out for their promotions. Plus, their price match guarantee ensures you’re getting the best deal, so it’s hard to go wrong shopping here. Overall, Best Buy Ithaca is a fantastic place for anyone looking for tech products, appliances, or even just some good advice from the friendly staff. It’s my go-to destination for electronics, and I highly recommend it!
  • JG
    Justyn Gandy
    Feb 12, 2026
    1.0
    If your are in ithaca, take your money to computer room for your tech problems. These guys cant do anything.
  • LC
    Lynden Cellini
    Jan 28, 2026
    5.0
    Fantastic service and kind staff
  • RK
    Robin Knorr-Crawley
    Jan 9, 2026
    5.0
    Was helped as soon as I walked in the door and was able to walk out with one of my sons Christmas presents very helpful
  • SB
    Samantha Baker
    Dec 22, 2025
    5.0
    Josh “JHoopa” made our experience at the ithaca Best Buy seamless today. We came in to get some gifts for our kids and he showed us right where they were and took the time to explain the difference in models. Thank you so much Josh!

Brand Certified Facts from Best Buy

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