Verizon

Reviews

• AP

  ANGELA JOHANNA MENDEZ PINEDA

  Nov 10, 2025
  5.0
  I want to give a public recognition to Christian Hernandez, who was the person that helped me with the purchase of all my devices. He is a great employee: super kind, helpful, and patient when explaining things. His customer service was excellent. Thank you so much!
• RM

  Ram Electric Inc (Jason Mugavero)

  Oct 23, 2025
  1.0
  Two Decades of Loyalty Betrayed: My $2000 Nightmare with Verizon Fios, Mobile, and the Apathy of Local Management Customer Profile: 20+ years of continuous service with Verizon, maintaining multiple business and personal lines across Mobile and Fios in multiple locations. This review is not just a complaint about a faulty product; it is an indictment of Verizon’s systemic failure to support a high-value, long-term customer. Over the last three months, my purchase of a $2000 Google Pixel Fold has been met with successive product failures, a customer service black hole, and managerial apathy that guarantees the dissolution of a 20-year relationship. Part 1: The Vicious Cycle of Product and Logistics Failure The problems began on the Huntington store floor. Despite explicitly asking for the best protection for a premium, $2,000 folding device, I was sold an insufficient case that directly led to camera damage upon the first drop. After paying the insurance deductible, I received the first replacement. Within one month, that first replacement failed completely, refusing to charge. This was followed quickly by a second replacement, which, also within one month, developed a non-functioning middle screen section—a critical hardware failure. This pattern of catastrophic, non-physical damage failure on three consecutive devices (the original and two replacements) highlights an alarming quality control issue, whether rooted in the OEM, Asurion’s logistics, or Verizon’s supply chain. As a customer, I have paid the price for this faulty supply chain three times over, enduring significant downtime and constant hassle. Part 2: The Customer Service Black Hole When faced with the third device failure, I contacted customer service and was immediately plunged into a bureaucratic nightmare. I was transferred six separate times, each associate citing a different, inadequate reason for why they couldn’t help. I was eventually connected with an agent named Mohamod, who promised to stay on the line until the claim was resolved—a promise that proved to be a deliberate lie. He transferred me again. After two more futile conversations and two hours wasted, I lost my patience, and the final associate handled the situation by simply hanging up on me. This treatment is not just incompetent; it is actively disrespectful of a customer’s time and distress. Part 3: Managerial Indifference and the Betrayal of Loyalty The most egregious failure rests with the local Huntington store management. After being stonewalled by the call center, I went directly to the store and attempted to speak with the business supervisor, Hakan. He was initially unavailable and failed to return two urgent voicemails. Finally, confronting Hakan face-to-face, his response was the absolute culmination of Verizon’s disregard. Despite the fact that I spent $2,000 on a device that failed twice in two months through no fault of my own, and despite my 20+ year loyalty, he informed me the only path forward was a refurbished replacement when they became available. When I stated clearly that receiving a used, refurbished device—after three new devices failed consecutively—was unacceptable and would force me to take my significant business accounts elsewhere, Hakan’s response was one of complete indifference. Conclusion For twenty years, I have trusted Verizon with my personal and business communications. That loyalty has been repaid with faulty products, endless incompetence from the call center, and, worst of all, utter contempt from local management. Hakan’s decision to risk losing a 20-year, multi-service customer rather than authorize the provision of a new, working device—after the customer has already endured multiple rounds of Verizon's quality control failures—is a spectacular failure of leadership and customer relations. I am now actively seeking alternatives for all my mobile and Fios accounts. Any company that treats two decades of business and thousands of dollars in investment with such systematic disrespect does not deserve my continued patronage.
• SP

  Scott Patrick

  Oct 14, 2025
  1.0
  Absolutely terrible experience. The staff at this Verizon location have some of the worst attitudes I’ve ever dealt with. No one wanted to help, and when they finally did, it was with complete indifference and zero professionalism. Customer service was beyond horrible — rude, dismissive, and totally unhelpful. I walked in expecting assistance and left frustrated. Save yourself the time and go to another Verizon store where they actually care about their customers.
• AG

  Adam Gershowitz

  Oct 9, 2025
  1.0
  Run far away from this place. Buy a IPhone from them and they pawn off warranty issues on Apple. So then they you goto to Apple, they fix the issue but cannot restore service because they don’t have a contract with Verizon. Then you go back to said Verizon store and they charge you to restore your settings/apps etc. for a fee of 29.99. I proceed to tell them this is for my elderly father and needs to be correct and pay without question. Then nothing works and you have to do everything yourself anyways. Despute a charge, they blame you. Trash that’s why I have AT@T!
• EP

  Erick Prinz

  Oct 8, 2025
  5.0
  I went to this store with several issues: Billing Hot-Spot Credits Apps …and Cindy B. resolved them all. I HIGHLY recommend seeing her with any issues you are having. She is AMAZING.

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