Feedback on staff varies; some customers praised helpful and knowledgeable employees, while others reported poor service and unhelpful staff.
Product Availability
Customers noted issues with inventory levels and product availability, with some items frequently out of stock.
Delivery and Returns
Multiple reviews highlighted frustrations with delivery scheduling and the return policy, indicating a need for improvement in these areas.
Store Experience
Experiences in-store varied widely, with some customers appreciating the cleanliness and organization, while others found the layout confusing and staff unresponsive.
JT
Joe T
Dec 26, 2025
5.0
Haven’t been here in awhile but I needed a last minute electronics gift for my wife and knew that I would get a good brand at a reasonable price but most of all if I had questions someone would be able to answer, I wouldn’t be lost in online shopping. Got the perfect gift, quick in and out, no line!
JK
Jonathan Kasso
Dec 25, 2025
5.0
They have an extremely helpful sales team - great service deals and products at reasonable prices - ‘total tech’ is well worth it.
DD
Daniel Dowling
Dec 21, 2025
3.0
There never seems to be enough employees working here or most best buys. Its unfortunate. Makes you wonder hiw they stay in business. The employees don't seem very interested in helping you.
JV
Jean Morales Venegas
Dec 18, 2025
5.0
BRANDON IS THE BEST ADVISOR IN THE WORLD!!!!! No kidding, this guy saved me heck of a lot of money off a recent purchase I made. Good guy with great personality and the joy of helping others in his heart. Store was okay too.
LR
Luis Alejandro Rosa
Dec 11, 2025
1.0
Called to buy an open box TV in (excellent condition) I mentioned that I'm driving an hour to pick up this TV and asked what does excellent condition mean. They told me "It looks brand new, no physical damage, includes all original parts and accessories, and comes in original box or a suitable replacement". When I arrived the TV was not in a box, it was poorly bubble wrapped, had no equipment or accessories, no one-connect box, no mounting brackets that is included with TV, no legs to stand it and no remote, It was just the TV screen and probably the power cable, yet it was still marked as excellent condition? After speaking to an employee and waiting a while they mentioned the equipment was misplaced or lost, they scrambled to find replacements and only found a one-connect box, I ended up returning the TV because who knows what condition the TV really had if they didn't take the time to even notice that the TV was missing all the parts. What a waste of my time.