Business Details
About
Cell Phone StoreTCC
TCC Hornell, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 1000 State Route 36.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.8
529 reviews
5 stars
496
4 stars5
3 stars6
2 stars5
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, particularly highlighting Alena, Ryan, and Dylan for their exceptional service.
Technical Assistance
Customers appreciated the staff's ability to resolve technical issues efficiently, with multiple mentions of staff helping with phone setups and troubleshooting.
Mixed Experiences
While most reviews were positive, there were a few complaints about billing issues and perceived rudeness from some staff members, indicating inconsistency in customer experiences.
Store Environment
Some customers noted discomfort in the waiting area, suggesting improvements could be made to enhance the overall customer experience.
- LMLynn MorrisonDec 30, 20255.0TCC verizon store in Hornell is awesome. Several times I have had issues with my phone and the reps have gotten me out of silly situations. Thank God! Today I am back in the store and Dylan addressed issues with me about backing up my photo which I didn't know how to do. He worked with me so I know a few more things about my phone. He has saved me from issues with backing up my phone so I can always get my info. Thank you verizon TCC Hornell store
- JBJesse BedfordNov 25, 20255.0Alena was very helpful
- KMKaren MahanyNov 20, 20255.0Michael was very helpful and worked hard to get the best deal available. Kind, courteous and easy to talk to. Greatly appreciated in this day and age of bad customer service. Highly recommend!
- GZGlenn E ZweygardtNov 3, 20255.0Alena is my go to person. She is kind and helpful.
- TMTony MarcoOct 30, 20251.0I was told my bill would be a certain price it wasn't. I was told my credit from my personal account would be transferred over it wasn't. Then the sales person told me it's out of there hands and they passed it off to someone else and check back. When I checked back I was snapped at and told noting is instantaneous. It's been a week and a half I feel that's more then patient what shitty customer service is never go back!!!
Frequently Asked Questions About Verizon
What services does Verizon at 1000 State Route 36 in Hornell provide?
Verizon at this location offers smartphones, tablets, Verizon home internet, business accounts, upgrades, prepaid plans, bill payments, accessories, device activation and financing, and more, including 5G service.
What brands of devices can I find at the Verizon authorized retailer in Hornell?
You can find devices from Apple, Samsung, Motorola, LG, HTC, and Google at this Verizon authorized retailer.
What are the store hours for Verizon in Hornell?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Does Verizon in Hornell offer in-store or curbside pickup options?
Yes, the store offers both in-store and curbside pickup services for your convenience.
How can I schedule an appointment or service at the Verizon store in Hornell?
You can schedule an appointment online via their reservation page at https://www.tccrocks.com/appointments/.
What is the address and contact number for the Verizon authorized retailer in Hornell?
The store is located at 1000 State Route 36, Ste 7, Hornell, NY 14843. The main phone number is +1 607-324-0350.
What nearby stores can I visit after shopping at Verizon in Hornell?
After visiting Verizon, you can check out nearby stores such as Dollar Tree, Walmart Hornell, GameStop, and Maurices for a variety of shopping options.
Are there dining options close to the Verizon store in Hornell?
Yes, nearby dining options include Pizza Hut and Applebee's Grill + Bar, convenient spots for meals before or after your visit.
Where can I find nearby services related to beauty and personal care near the Verizon store in Hornell?
Nearby beauty and personal care services include Pak Nails nail salon, P.A.K. Nails beauty salon, Cutting Crew Hair Salon Hornell, and Zoom Tan tanning salon.
Is there public transit or other local amenities near the Verizon store at 1000 State Route 36?
While specific transit stations are not listed, the Verizon store is located near conveniences like Western Union for money transfers, LibertyX Bitcoin ATM, and minuteKEY locksmith services, helpful for various errands when visiting the area.