Business Details
About
Cell Phone StoreTCC
TCC Geneva, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 350 Hamilton St.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.9
616 reviews
5 stars
588
4 stars7
3 stars3
2 stars1
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being helpful, knowledgeable, and patient, with specific mentions of Devin, Miguel, and Seth providing exceptional service.
Sales Experience
Many reviews highlighted positive experiences during the sales process, with staff assisting customers in finding the best deals and upgrades without pressure.
Product Knowledge
Staff members were frequently noted for their expertise and ability to explain products and services clearly, enhancing the overall customer experience.
Mixed Experiences
While most reviews were positive, there were a few negative experiences related to miscommunication about promotions and stock availability.
- DSD S1 day ago1.0Deceptive practices...avoid this store. This is NOT a company Verizon store. It is an authorized retailer. Was traveling and broke my phone. Had to go here. Was told I was eligible for a promo that gave me a new phone. There would only be two, one-time fees involved and it would not change my plan. When I received my next bill not only were the fees on there (which were correct) but there was a monthly charge for the phone payment and my plan was changed! I went to my local company store and they explained all of this to me (the promo was real but it was not applied). My company store rep was unable to help me right there but scheduled me a phone call with a different department in Verizon to correct it that day. DO NOT GO TO THIS STORE. Travel to the closest company Verizon store, you can search on the Verizon website for closest location. There are four in Rochester. Victor would be closest to Geneva.
- DKDana KlestinecDec 31, 20255.0You must see Devin at the Geneva store!!! Super efficient, knowledgeable about ALL products and services!!! My trip was seamless and in and out in under an hour!!
- MMMSDec 28, 20255.0Switched from one carrier to Verizon. Worked with Cameron who was extremely knowledgeable and super helpful. He was the only person working the store at that time and did a fantastic job catering to my transfer while juggling multiple customers and phone call. Cameron was very personable from the start and had great conversations while we waited for the transfer. Overall great experience and highly suggest speaking with Cameron!
- JCJohn CrisciDec 4, 20255.0Devin is an amazing salesman and I had a great interaction. We will be back to see him for another phone!
- SMSamantha MeeksDec 1, 20255.0My experience with this store on Black Friday was nothing short of satisfactory and amazing. I had the pleasure of working with Nick and he is a very attentive and knowledgeable person. Thanks to him I walked out of the store with more than I even expected and was excited about my new products. He made sure to explain all the deals and options for me. I was also impressed with how well he calmed my anxiety about cost and bills. He explained everything in detail and made sure to address any concerns I brought up. Great service thanks to a fun and dedicated employee!! Highly recommend!!
Frequently Asked Questions About Verizon
What types of products does Verizon at 350 Hamilton St offer?
Verizon offers a wide range of products including smartphones, tablets, wireless devices, accessories, and Verizon home internet services with 5G coverage.
What brands are available at the Verizon store in Geneva?
You can find devices and accessories from Apple, Samsung, Motorola, LG, HTC, and Google at this Verizon retailer.
What services does the Verizon store provide?
Services include prepaid plans, bill payments, business accounts, device upgrades and financing, device activation, new lines, Verizon wireless plans, Total Mobile Protection, and in-store pickup.
What are the Verizon store's operating hours?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 10:00 AM to 5:00 PM.
Can I pick up online orders at the Verizon store?
Yes, the store offers both in-store and curbside pickup services.
Where is the Verizon authorized retailer located in Geneva?
It is located at 350 Hamilton St, Geneva, NY 14456, USA.
How can I schedule an appointment or service at the Verizon store?
You can schedule appointments online at https://www.tccrocks.com/appointments/.
What nearby banks can I visit when I stop by the Verizon store?
Nearby banks include Seneca Falls Savings Bank, Generations Bank, Citizens Bank, Community Bank, N.A., and Usny Bank, making banking convenient during your visit.
Are there nearby food options close to the Verizon store on Hamilton St?
Yes, nearby dining options include McDonald's fast food restaurant and Monterrey Mexican Restaurant II, perfect for grabbing a meal before or after shopping at Verizon.
Which nearby stores and services could be useful when visiting Verizon?
You can visit nearby places such as Cumberland Farms convenience store and gas station, UPS Alliance Shipping Partner for shipping needs, and The Village Store for gifts and stationery.