Apple Roosevelt Field

Reviews

• CP

  Chana Pfeifer-Sytner

  5 days ago
  5.0
  D’Andre was incredibly helpful and patient. Resolving my iPhone issue took forever, but he was with me with every step of the way. Very grateful for his help wisdom to actually fix my phone.
• JC

  jack coffey

  Apr 4, 2026
  4.0
  They recently renovated the Apple Store. It’s only been open maybe a month or two now (we’re an early April 26). It’s always packed, but when I have gone there recently for a set of ear pods and a new iPad for my daughter, they got us in and out pretty quickly without much fuss. I’d recommend this store.
• JP

  Joseph Puccio

  Apr 2, 2026
  5.0
  Sarah in leadership at Apple Roosevelt Field is amazing! Last week I purchased a Magic Keyboard with Touch ID with white keys as a buy online pick up in store order and later changed my mind and wanted to exchange it for the one with black keys. The person helping me at that first visit was not knowledgable and said I had to completely return the Magic Keyboard and then wait for my refund and then re-purchase the one I wanted. Anyways during that same initial visit, I did a buy online pick up in store order for a Studio Display with the tilt adjustable stand. I was really upset because I decided I wanted the one with the height adjustable stand, and was nervous that if I went back, the same employee would make me return it and re-purchase the $2,000 monitor while waiting for the refund. However, when I went today, I encountered Sarah who helped me exchange it no problem. I can't recommend her enough, she understood my concerns and I was in and out of the Apple Store within 15 minutes!
• CN

  Cindy Ng

  Mar 29, 2026
  5.0
  I visited the store on Monday… didn’t have an appointment but wait time was only 10 mins. The lady who helped me said my mag safe charger was no longer under limited warranty and it was not in stock. However she was able to replace 2 of my other cords. She was very kind and serviced me very fast so I could pick up my son from school in time. Thanks again! 😃
• DL

  Dana L

  Mar 22, 2026
  1.0
  Really frustrating experience. I waited a long time, was given a number, and then watched multiple people who came after me get helped first. When I asked about it, no one fixed it—and they wouldn’t even let me keep my place. On top of that, staff kept calling me by the wrong name even after I corrected them. It felt dismissive and unprofessional. Definitely not what I expect from Apple.

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