Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
D’Andre was incredibly helpful and patient. Resolving my iPhone issue took forever, but he was with me with every step of the way. Very grateful for his help wisdom to actually fix my phone.
JC
jack coffey
Apr 4, 2026
4.0
They recently renovated the Apple Store. It’s only been open maybe a month or two now (we’re an early April 26). It’s always packed, but when I have gone there recently for a set of ear pods and a new iPad for my daughter, they got us in and out pretty quickly without much fuss. I’d recommend this store.
JP
Joseph Puccio
Apr 2, 2026
5.0
Sarah in leadership at Apple Roosevelt Field is amazing! Last week I purchased a Magic Keyboard with Touch ID with white keys as a buy online pick up in store order and later changed my mind and wanted to exchange it for the one with black keys. The person helping me at that first visit was not knowledgable and said I had to completely return the Magic Keyboard and then wait for my refund and then re-purchase the one I wanted. Anyways during that same initial visit, I did a buy online pick up in store order for a Studio Display with the tilt adjustable stand. I was really upset because I decided I wanted the one with the height adjustable stand, and was nervous that if I went back, the same employee would make me return it and re-purchase the $2,000 monitor while waiting for the refund. However, when I went today, I encountered Sarah who helped me exchange it no problem. I can't recommend her enough, she understood my concerns and I was in and out of the Apple Store within 15 minutes!
CN
Cindy Ng
Mar 29, 2026
5.0
I visited the store on Monday… didn’t have an appointment but wait time was only 10 mins. The lady who helped me said my mag safe charger was no longer under limited warranty and it was not in stock. However she was able to replace 2 of my other cords. She was very kind and serviced me very fast so I could pick up my son from school in time. Thanks again! 😃
DL
Dana L
Mar 22, 2026
1.0
Really frustrating experience. I waited a long time, was given a number, and then watched multiple people who came after me get helped first. When I asked about it, no one fixed it—and they wouldn’t even let me keep my place.
On top of that, staff kept calling me by the wrong name even after I corrected them. It felt dismissive and unprofessional. Definitely not what I expect from Apple.
Frequently Asked Questions About Apple Roosevelt Field
What products can I buy at Apple Roosevelt Field?
You can shop for iPhone, Mac, Apple Watch, iPad and more at Apple Roosevelt Field.
Does Apple Roosevelt Field offer technical support?
Yes, technical support is available at the Genius Bar in Apple Roosevelt Field.
What are the regular opening hours of Apple Roosevelt Field?
Apple Roosevelt Field is open Monday to Thursday from 10:00 to 20:00, Friday and Saturday from 10:00 to 21:00, and Sunday from 11:00 to 19:00.
Are there any special holiday hours for Apple Roosevelt Field?
Yes, holiday hours vary with some days having extended hours and the store closed on Thanksgiving and Christmas.
Does Apple Roosevelt Field provide services like repairs and recycling?
Yes, Apple Roosevelt Field offers computer repair services, electronics recycling, and in-store shopping and pickup.
Is Apple Roosevelt Field wheelchair accessible?
Yes, Apple Roosevelt Field has a wheelchair accessible entrance.
What payment methods are accepted at Apple Roosevelt Field?
The store accepts debit cards and mobile NFC payments.
How can I reach Apple Roosevelt Field via public transit?
You can reach Apple Roosevelt Field easily via Roosevelt Field shopping center which is a major retail and transit hub nearby.
What nearby stores can I visit before or after shopping at Apple Roosevelt Field?
Nearby stores include Samsung Experience Store, Nike, Burberry, Gucci, and Abercrombie & Fitch among others, providing options for electronics, fashion, and sportswear.
Are there dining options near Apple Roosevelt Field?
Yes, nearby dining options include Little Beet, The Little Beet, Baked by Melissa cupcake shop, and Pinkberry frozen yoghurt shop.
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