Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Franklin Square, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 629 Franklin Ave.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.8
795 reviews
5 stars
741
4 stars
15
3 stars2
2 stars1
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members, particularly Jay and Praj, who were frequently mentioned for their exceptional service.
Problem Resolution
Several reviews highlighted quick problem-solving abilities, with customers noting that issues were resolved efficiently, often in a matter of minutes.
Mixed Experiences
While many customers had positive experiences, some reported issues with billing and service, indicating a lack of consistency in customer satisfaction.
Store Environment
The store was described as clean and comfortable, though some customers suggested improvements in product displays and staffing during busy times.
- AHA HDec 18, 20255.0They helped me solve a problem in less than 5 min that 3 verizon tech support couldn't in 2hours. 5 stars
- TQTeri QuagliataNov 19, 20255.0I spent 2 hours activation my phone and the rep jay fixed my problem in 2 mins. What a life saver. Should visit for any problems
- KWKorynn WeingartenNov 15, 20255.0Awesome store Jay helped me so much !! Would definitely recommend and come back !
- DDdana decolatorNov 13, 20255.0Jay is great. Worth spending time at this store
- OOOnslaughtNov 6, 20251.0Was trying to get a new phone from here , it was my first time doing this kind of thing , from the door 0 help , made a terrible excuse not to help me than sent me to a corperate location , mind you its my Birthday so im already disappointed. Thankfully the Rockville center location was 10/10. They helped me way more than this loaction. Every employee wanted to help and you dont see that much anywhere. By all means avoid this place in "Franklin Sqaure", Its a waste of time.👎
Frequently Asked Questions About Verizon
What products and services does Verizon at 629 Franklin Ave offer?
Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service for both consumers and businesses.
What brands can I find at Verizon in Franklin Square?
You can find brands like Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, JBL, and many more.
What are the store hours for Verizon at 629 Franklin Ave?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:30 PM.
Does Verizon offer pickup options for orders?
Yes, Verizon offers both in-store pickup and curbside pickup services for customer convenience.
How can I schedule an appointment or service at Verizon Franklin Square?
You can schedule appointments online at https://wirelesszone.com/appointments/.
Is Verizon Franklin Square involved with any social media?
Yes, they have a Facebook page named 'Wireless Zone, Verizon Authorized Retailer' and an Instagram handle @wirelesszone, plus a Twitter handle @WirelessZone.
Which nearby places can I visit after shopping at Verizon Franklin Square?
Nearby places include Starbucks, Dunkin', McDonald's, Brasas Peru restaurant, and CVS Pharmacy for coffee, food, and pharmacy needs.
Are there any nearby ATMs close to Verizon Franklin Square?
Yes, there are Santander Bank ATM, Chase ATM, and a Chase bank branch nearby for convenient banking.
What health services are available near Verizon Franklin Square?
Nearby health services include Professional Physical Therapy, Center for Cosmetic Dentistry, Dr. Robin Hakimi, and Rapid Response Medical Care.
Can I buy accessories and get help with device issues at Verizon Franklin Square?
Yes, Verizon offers accessories like phone cases, chargers, and headphones along with services like device activation, upgrades, financing, and wet phone recovery.