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Brand Certified

Verizon

4.8
(653 reviews)

Business Details

(516) 561-2221

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Franklin Square, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 629 Franklin Ave.

Details

  • Curbside pickupNot available

Location

Verizon
629 Franklin Ave, Franklin Square, NY
11010, United States

Hours

Reviews

4.8
653 reviews
5 stars
611
4 stars
13
3 stars
2
2 stars
1
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of staff members, particularly Jay and Praj, who provided excellent assistance during phone upgrades and troubleshooting.

Mixed Experiences

While some customers had positive experiences, others reported issues with misleading practices, such as unauthorized charges and poor service.

Store Environment

The store was noted for being clean and comfortable, although some customers suggested improvements in product displays and staffing during busy times.

Problem Resolution

Several reviews highlighted quick problem resolution, with staff effectively addressing issues related to phone setups and account management.
  • CC
    Cullen Cayden
    Feb 8, 2026
    5.0
    Major shoutout to Praj at the Verizon. He helped me transfer over from Atnt and brought my bill down to an extremely cheap price, while giving me and my family all new phones. I'm so amazed with how Praj managed to give me such a great deal and he even gave us bundled accessories while helping us setup our new phones. This is my new phone store and I can't say how thrilled I am with my new Verizon store.
  • SE
    Stefan Emmett
    Feb 5, 2026
    5.0
    Super happy to recommend Praj and Josh for their wonderful help with my phone issues - they both worked diligently to help fix my issues, and they even ended up getting me a free phone while reducing my bill, and helping giving me amazing advice on how to save and get more from my current phone and cable bill. I loved the experience at the Franklin square Verizon and will definitely only be returning to my new favorite people Josh and Praj.
  • AH
    Angelo Hatziangelou
    Feb 2, 2026
    5.0
    Very friendly and knowledge staff, clean store, parking up front. Everything was professional, pleasant and friendly.
  • MK
    malik khawar
    Jan 30, 2026
    5.0
    Jay is the beat person to work with. Store knows how to take care of their customers.
  • TV
    Tiffany Vargas-Huerta
    Jan 26, 2026
    1.0
    DO NOT GO TO THIS STORE! They may say they’re authorized dealers, but they’re NOT, they’re 3rd party privately owned- non- corporate stores. You will have hidden fees in your bill. They sold me two Apple Watches and neither of them work. These people are scam artist. Go to the Verizon store in Rockville center, DO NOT GO TO these guys in Franklin Square!

Frequently Asked Questions About Verizon

What products and services does Verizon at 629 Franklin Ave offer?

Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service for both consumers and businesses.

What brands can I find at Verizon in Franklin Square?

You can find brands like Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, JBL, and many more.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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