Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Elmira for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
259 reviews
5 stars
124
4 stars
46
3 stars
22
2 stars
18
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rudeness, unhelpfulness, and lack of professionalism from staff.
Staff Knowledge
While some customers praised individual staff members for their knowledge and helpfulness, others noted a lack of expertise among employees, particularly with specific issues.
Wait Times
Numerous reviews mentioned long wait times and inefficient service, leading to frustration among customers.
Mixed Experiences
There were mixed reviews regarding the overall experience, with some customers expressing satisfaction while others reported significant issues.
- CBChris BDec 11, 20251.0This was by far the worst customer service experience we have ever had while attempting to purchase a new phone. During my wife’s visit to this Verizon location to upgrade, pricing was repeatedly changed without clear explanation, and additional lines were attempted to be added despite us explicitly declining them. When we requested a detailed price breakdown for transparency, the staff’s demeanor noticeably shifted and became curt and unprofessional. At that point, communication felt dismissive rather than helpful. Due to this experience, we will not be returning to this location and would not recommend it to others seeking honest and respectful service.
- CVCarol VanzileDec 5, 20251.0Rude,
- AAAmitSep 25, 20253.0Customer service not very good employees are nice but overall experience can be improved.
- SJscott johnsonSep 6, 20251.0I walked into the Verizon store hoping for help and left 1.5 hours later with nothing but frustration. From the moment I arrived, the staff were noticeably unfriendly—no greeting, no introduction, no effort to make me feel welcome. I waited and waited, only to walk out without any resolution to my issue. For a company that prides itself on customer service, this location fell far short. I won’t be returning, and I’d recommend others think twice before wasting their time here.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Elmira?
The Verizon store in Elmira is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon Elmira store located?
The Verizon store in Elmira is located at 830 County Road 64, Big Flats, Elmira, NY 14903.
What brands does the Verizon Elmira store carry?
The Verizon Elmira store carries brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services are offered at the Verizon store in Elmira?
The Verizon Elmira store offers mobile plans, wireless internet plans, business cell phones, mobile hotspots, tablets, and laptops along with voice plans.
Can I schedule an in-store appointment for Verizon in Elmira?
Yes, you can schedule an in-store appointment online or via the My Verizon app for the Verizon Elmira store.
Does Verizon Elmira offer in-store pickup and delivery options?
Yes, Verizon Elmira offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
What payment methods are accepted at Verizon Elmira?
Verizon Elmira accepts paychecks, debit cards, and mobile NFC payments; they do not require cash-only payments.
What nearby restaurants can I visit before or after shopping at Verizon Elmira?
Nearby restaurants include Kyoto Hibachi & Seafood, Popeyes Louisiana Kitchen, Wendy's, Applebee's Grill + Bar, and Charleys Philly Steaks for a variety of dining options.
Are there other mobile phone providers located near Verizon Elmira?
Yes, T-Mobile is a nearby mobile phone store and telecommunications company located close to Verizon Elmira.
Where can I find nearby shopping options near Verizon Elmira?
Nearby shopping options include Big Flats Consumer Square shopping center, Plato's Closet, Hobby Lobby, Dollar Tree, and Sears.