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Apple Queens Center

3.9
(3339 reviews)

Business Details

90-15 Queens Boulevard, Elmhurst, NY
11373, United States
(718) 489-1540
https://www.apple.com/retail/queenscenter

About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Queens Center
90-15 Queens Boulevard, Elmhurst, NY
11373, United States

Hours

Reviews

3.9
3,339 reviews
5 stars
1,930
4 stars
495
3 stars
212
2 stars
87
1 star
615

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unprofessional behavior from staff, while others praised specific employees for their helpfulness.

Staff Knowledge

Some customers noted that staff were knowledgeable and helpful, while others experienced employees who seemed uninformed about store policies and procedures.

Appointment Management

Customers expressed frustration with appointment scheduling and management, citing long wait times and disorganization in handling appointments.

Professionalism

Multiple reviews highlighted a lack of professionalism among certain employees, with reports of dismissive attitudes and unhelpful interactions.
  • HG
    Huandong Guo
    3 days ago
    1.0
    Rude service, yelled at me and says she won't take a look just book a appointment, and then igonored me for the whole time. I bough my earpods pro here and after 3 months it broke, now I have to book a appointment but nobody in this apple store seems to care about After-sales service.
  • NA
    NSE ADRIANYT
    4 days ago
    1.0
    Bad attention, and bad organization, even though you have an appointment they take a long time to attend to you, there are people who arrive on time with their appointment, and there are other people who arrive late and are the first to be attended, they should improve their work system. Thank you.!
  • LR
    Luis Rodriguez
    5 days ago
    5.0
    Marlon was amazingly helpful. Was in a bind and had spent hours on the phone to resolve my issues Truly. Marlon was very knowledgeable and in seconds resolved my issues Truly. Awesome job Marlon
  • KB
    Kim Blackwood
    Feb 25, 2026
    4.0
    I need to get my laptop fixed because the screen went black. I was helped in less than 10 mins. The only thing is, I was quoted $700+ just to fix my laptop screen. Crazy
  • NV
    Nang Voephat
    Feb 17, 2026
    5.0
    My name is Aung hein @ Tommy. Queen center mall apple , I would like to say thanks about today visit at apple (apple queen center mall) @ queen. I arrive at 12:30 at the apple , we didn’t reserve a day ahead so the schedule is tight , and we have a little longer wait. And the services I got from the beautiful , well trained super woman , was helping and sorting out problems with her professionalism. Within 35 min she fix 2 phones problems and explained about replacing the AirPod. And we ask for pricing and she suggested right what we should do. It is the valued services we have received today and I promise we will loyal to this store from now on. Her name is {Tamara} .

Frequently Asked Questions About Apple Queens Center

What products can I find at Apple Queens Center?

You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Queens Center.

What kind of technical support is available at Apple Queens Center?

The Genius Bar at Apple Queens Center provides technical support for your Apple products.

Brand Certified Facts from Apple Queens Center

This information is certified by Apple Queens Center and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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