Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
3,265 reviews
5 stars
1,890
4 stars
485
3 stars
209
2 stars
87
1 star
594
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and unprofessional service from staff, with instances of rudeness and dismissive attitudes.
Staff Attitude
Several reviews highlighted a lack of respect and professionalism from employees, with some customers feeling ignored or discriminated against.
Repair Quality
Customers expressed dissatisfaction with the quality of repairs, citing issues such as improper fixes and lack of attention to detail.
Store Organization
The store was described as disorganized, with long wait times and confusion regarding appointments and services.
Positive Experiences
Despite the negative feedback, some customers praised individual staff members for their helpfulness and professionalism.
- JMJasminn MarieNov 2, 20251.0Management was so rude to my parents when trying to buy a phone. Just avoid going here if you want professional support
- ZKZhumagul KabataevOct 29, 20251.0Aiphon сервис не мог смог разблокироват свою продукцию жаль сами производят и не знают как разблокировать пазор
- SSSyeda ShomiOct 21, 20251.0I visited this Apple Store to make a return, and my experience was extremely disappointing. I was standing in line, waiting for my turn, but the employee helped the person behind me instead. I told them that I was there first and asked if anyone could help me, but no one responded. The employees completely ignored me and didn’t even bother to check what I needed. I felt like I didn’t exist, like I was invisible. The store wasn’t even that busy, so there’s no excuse for not taking care of customers. Their attitude was unprofessional and careless. Is this how a reputable store should hire employees like this? Apple should take action against the employees’ unbothered behavior. I expected better service from Apple, but this experience was frustrating and disrespectful. I won’t be returning to this location again.
- EEEternalTiemOct 20, 20251.0Be careful if you schedule an appointment for a phone repair. I recently brought my phone to this location for a back glass repair and was extremely disappointed with the quality of the work. When I received it back, the back glass was visibly lifted on one side, the adhesive was misaligned and smeared outside the frame, and a corner screw had been over-tightened — preventing the glass from fitting properly. On top of that, I found debris trapped inside the rear camera area, a fingerprint on the front camera lens(behind the screen) and even a loose internal metal shield lying freely under the back glass noticed when moving the phone quickly.
- PLPeng LiOct 19, 20251.0I’ve been an Apple customer for years, but my recent experience at this Apple Store was absolutely horrible. The customer service here is beyond disappointing. I walked in with a simple question about a product, and instead of being greeted with a friendly attitude, I was met with impatience and outright rudeness. The staff seemed completely uninterested in helping me, and when I asked for assistance, I was brushed off. One of the employees even rolled their eyes when I asked for clarification on a return policy. It’s as if they couldn’t be bothered to do their jobs. What really frustrated me was the complete lack of professionalism. The attitude of the employees was dismissive and condescending. I’ve never felt so unimportant as a customer. Apple should really reconsider who they hire if they want to maintain their reputation. This was a truly disappointing experience, and I will not be returning to this location.
Frequently Asked Questions About Apple Queens Center
What products can I find at Apple Queens Center?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Queens Center.
What kind of technical support is available at Apple Queens Center?
The Genius Bar at Apple Queens Center provides technical support for your Apple products.
What are the regular store hours for Apple Queens Center?
Apple Queens Center is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 8:00 PM.
Are there any special holiday hours at Apple Queens Center?
Yes, on November 28, 2025, Apple Queens Center will be open from 8:00 AM to 10:00 PM.
Does Apple Queens Center offer in-store pickup and delivery services?
Yes, Apple Queens Center offers both in-store pickup and delivery services.
Is Apple Queens Center accessible for wheelchair users?
Yes, Apple Queens Center has a wheelchair accessible entrance to accommodate all customers.
Can I use mobile payments and debit cards at Apple Queens Center?
Yes, Apple Queens Center accepts payments via debit cards and mobile NFC payments.
Where can I eat near Apple Queens Center after shopping?
Nearby dining options include Chipotle Mexican Grill for Tex-Mex, Kido Sushi for Japanese cuisine, and Applebee's Grill + Bar for American food.
Which clothing stores are located near Apple Queens Center?
Nearby clothing stores include H&M, Aerie, American Eagle & Aerie, U.S. Polo Assn., and Motherhood Maternity, perfect for complementing your Apple shopping experience.
What nearby stores provide mobile phone services around Apple Queens Center?
Nearby mobile phone stores include T-Mobile for Business, Metro by T-Mobile, and the AT&T Store, conveniently located for your telecommunications needs.