Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unprofessional behavior from staff, while others praised specific employees for their helpfulness.
Staff Knowledge
Some customers noted that staff were knowledgeable and helpful, while others experienced employees who seemed uninformed about store policies and procedures.
Appointment Management
Customers expressed frustration with appointment scheduling and management, citing long wait times and disorganization in handling appointments.
Professionalism
Multiple reviews highlighted a lack of professionalism among certain employees, with reports of dismissive attitudes and unhelpful interactions.
HG
Huandong Guo
3 days ago
1.0
Rude service, yelled at me and says she won't take a look just book a appointment, and then igonored me for the whole time. I bough my earpods pro here and after 3 months it broke, now I have to book a appointment but nobody in this apple store seems to care about After-sales service.
NA
NSE ADRIANYT
4 days ago
1.0
Bad attention, and bad organization, even though you have an appointment they take a long time to attend to you, there are people who arrive on time with their appointment, and there are other people who arrive late and are the first to be attended, they should improve their work system.
Thank you.!
LR
Luis Rodriguez
5 days ago
5.0
Marlon was amazingly helpful. Was in a bind and had spent hours on the phone to resolve my issues Truly. Marlon was very knowledgeable and in seconds resolved my issues Truly. Awesome job Marlon
KB
Kim Blackwood
Feb 25, 2026
4.0
I need to get my laptop fixed because the screen went black. I was helped in less than 10 mins. The only thing is, I was quoted $700+ just to fix my laptop screen. Crazy
NV
Nang Voephat
Feb 17, 2026
5.0
My name is Aung hein @ Tommy.
Queen center mall apple , I would like to say thanks about today visit at apple (apple queen center mall) @ queen.
I arrive at 12:30 at the apple , we didn’t reserve a day ahead so the schedule is tight , and we have a little longer wait.
And the services I got from the beautiful , well trained super woman , was helping and sorting out problems with her professionalism.
Within 35 min she fix 2 phones problems and explained about replacing the AirPod.
And we ask for pricing and she suggested right what we should do.
It is the valued services we have received today and I promise we will loyal to this store from now on.
Her name is {Tamara} .
Frequently Asked Questions About Apple Queens Center
What products can I find at Apple Queens Center?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Queens Center.
What kind of technical support is available at Apple Queens Center?
The Genius Bar at Apple Queens Center provides technical support for your Apple products.
What are the regular store hours for Apple Queens Center?
Apple Queens Center is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 8:00 PM.
Are there any special holiday hours at Apple Queens Center?
Yes, on November 28, 2025, Apple Queens Center will be open from 8:00 AM to 10:00 PM.
Does Apple Queens Center offer in-store pickup and delivery services?
Yes, Apple Queens Center offers both in-store pickup and delivery services.
Is Apple Queens Center accessible for wheelchair users?
Yes, Apple Queens Center has a wheelchair accessible entrance to accommodate all customers.
Can I use mobile payments and debit cards at Apple Queens Center?
Yes, Apple Queens Center accepts payments via debit cards and mobile NFC payments.
Where can I eat near Apple Queens Center after shopping?
Nearby dining options include Chipotle Mexican Grill for Tex-Mex, Kido Sushi for Japanese cuisine, and Applebee's Grill + Bar for American food.
Which clothing stores are located near Apple Queens Center?
Nearby clothing stores include H&M, Aerie, American Eagle & Aerie, U.S. Polo Assn., and Motherhood Maternity, perfect for complementing your Apple shopping experience.
What nearby stores provide mobile phone services around Apple Queens Center?
Nearby mobile phone stores include T-Mobile for Business, Metro by T-Mobile, and the AT&T Store, conveniently located for your telecommunications needs.
Brand Certified Facts from Apple Queens Center
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