Compassionate Care
Many customers praised the staff and veterinarians for their compassion and attentiveness towards pets and their owners.
Customer Service Issues
Several reviews highlighted poor customer service experiences, particularly regarding appointment policies and staff attitudes.
Mixed Experiences
While many customers had positive experiences, some reported dissatisfaction with the quality of care and perceived focus on profit.
Knowledgeable Staff
Customers frequently noted the expertise and thoroughness of the veterinarians, particularly Dr. Chen and Dr. Yohay.
Facility Concerns
Some reviews mentioned that the facility is dated and in need of repairs, which affected customer perceptions.