Verizon

Reviews

• DS

  Diane Sipprelle

  Dec 13, 2025
  5.0
  I traded in an old phone for a very nice new phone and got a variety of accessories all for under $100. The staff was very kind and took time to make sure I understand how everything works.
• DG

  Daniel Goldfein

  Dec 13, 2025
  4.0
  Finally got the new 17 pro Caleb at the store had it waiting for me. Had me out the door in about 10mins
• DC

  Dell Curry

  Dec 3, 2025
  5.0
  I have had the pleasure of working with Kevin, Caleb, and Dennis from Verizon Wireless for over two decades now, and I can confidently say that they are the most professional, honest, and trustworthy team I have ever encountered. Their dedication to their customers is truly unmatched, and their expertise in the industry is second to none. They have always gone above and beyond to ensure that I am taken care of and that my needs are met. After years of searching, I have finally found a reliable and dependable team to rely on for all my telecommunication needs. I highly recommend Kevin, Caleb, and Dennis from Verizon Wireless to anyone in need of top-notch customer service – you won't be disappointed!
• CE

  Christopher Engelhardt

  Dec 3, 2025
  2.0
  I would personally avoid this location if possible. I've been pretty disheartened and frustrated with Verizon and it's support team as of recent. Last year I bought a new Pixel 7 phone. This month I noticed I couldn't access voice messages anymore. I was told that there were multiple updates that didn't go through and it was likely a software issue. Was also told that the phone was an older model (yet the salesman last year sold it to me as an amazing device and was happy to collect quite a bit of money on it). The decision was to get a new phone which I did. I spent three and half hours in the store the day before Thanksgiving waiting on the transfer of data and media from one phone to another. Went home but noticed my texts were missing and did not transfer. Went back the Friday after and did yet another transfer. Everything looked ok in the store but I later noticed that a lot of videos were missing (and even still some texts). Never got them back. I was told all was backed up. Nonsense. Dealt with phone support for two hours the other night and had no resolution other than to send me to a data store to see if they could provide support. "There is a light here" I was told on the phone. No joke. Just came back from the data store on Central Avenue after the agent told me he had no idea why I was sent to him if I don't have my old phone. Extremely frustrating situation not to mention exhausting and upsetting. I will not return to this branch as I just simply don't trust the team there anymore. Look elsewhere. And consider another servicer other than Verizon. They aren't what they used to be.
• CD

  Cathy Decker

  Dec 2, 2025
  5.0
  This Verizon store is great. It’s organized, fully stocked, and the staff is very knowledgeable. It was the best experience I’ve had from a phone service store. They seemed to want to help, and they put my screen protectors on perfectly, which I’m not great at! If you want exceptional customer service (honesty), go to the Dobbs Ferry Verizon. It’s off the Saw Mill Parkway right before the Dobbs Ferry exit.

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