Best Buy

Reviews

• CW

  Cj Webb

  3 days ago
  5.0
  Truthfully, 1 welcomer wasn't so pleasant (twice) but 1 young staff member didn't really Ck 4 capability on headphones vs our TV. Just said yes & found out they didn't. Had 2 go back 4 a return & Linda was the guru we needed & fixed our situation. I talked 2 Samsung & they told me which headphones 2 get that compares & Linda helped w/that & the final sale & their Credit Card. Now that I have a card I'll probably visit in the future. TY. Less than expected as I had 2 go there 3 x's 2 correct a problem. As I said, the older women greeter wasn't friendly enough each time. Didn't spend enough time 2 value the whole store.
• IE

  Ilana Epstein

  5 days ago
  3.0
  This isn’t about the staff- all are wonderful and helpful! This is about the company using Ai for customer service and not holding up their $100 delivery agreements. They need to hire more staff to help their customers and they need to at least call when they don’t show up for an 8-hour delivery window that you canceled several appointments for. Terrible experience.
• AP

  Amie Pearo

  Jan 5, 2026
  1.0
  Bought a sound bar, open box. Was told the return reason was "Residue". When we got it home, there were no cords. Returned it with no problem. When we went to the back of the store to look for another one, we were ignored by no less then 4 employees that were shooting the breeze. One actually walked away from us, turned and looked at us and kept on walking. We took out business and money to Walmart. They were more than happy to take our money.
• KJ

  Kollyn Jones

  Dec 27, 2025
  1.0
  Electronic guys are weird. Sold me a non working Samsung sound system which was open box because it was out of stock new, then didn’t want to replace it without another one when it said it was back in stock. Had to drive back and return and don’t have a soundbar. You may not have a life but at least don’t waste mine. Do your job and check to make things work before you package them maybe 🤔
• DV

  David Verro

  Dec 10, 2025
  1.0
  TL;DR: Ordered a dishwasher with delivery and installation. Best Buy no-showed twice, never called or texted, and never followed through on promised escalations or callbacks. After two missed full-day windows and zero communication, the next available appointment was two months out. I canceled after receiving no product and no service. Rating: ★☆☆☆☆ (0.5 out of 5) I rarely write reviews, but my recent experience with Best Buy’s delivery and installation service needs to be shared so others know what to expect. This isn’t about a specific store — the sales side was fine — but the delivery/installation system is deeply unreliable. Order Placed — November 24, 2025 I ordered a Frigidaire dishwasher with installation and haul-away, and scheduled the earliest appointment available: December 2. The initial time window was a very wide 7 a.m. – 7 p.m. It wasn’t until 5:30 p.m. the night before that it was narrowed to 9 a.m. – 12 p.m. That ended up being the only part that went smoothly. December 2 — No Show & Auto-Reschedule The 9–12 window passed with no arrival, no call, and no text. After it expired, I received a single automated text saying the appointment had been rescheduled for Saturday, December 6. I called customer support. It took a long time to reach a representative and more time on hold as they investigated. I was eventually told the miss was “due to weather,” which I understand living in the Northeast — but no one could explain the total lack of communication. December 6 — Second Missed Appointment For the rescheduled date, my window was 6 a.m. – 6 p.m. We rearranged our day again, completed all the pre-installation requirements, and made everything accessible. Yet again, there was: No call No text No technician No automated update Customer support assured me around 3 p.m. that the installers were still coming and gave me the delivery company’s phone number, but they never answered. By 6 p.m., it was a second complete no-show — and Best Buy’s support line had already closed for the day and would remain closed Sunday. December 8 — First Escalation Attempt On Monday, I called again. The representative — like most I spoke with — was kind and understanding. She escalated the issue and promised a personal callback within 24–48 hours. No callback ever came. Meanwhile, my online appointment page split itself into two entries — one stuck permanently on the old date and another marked as needing rescheduling. December 10 — Final Call When I called again, I was offered a second escalation and another promise of a 24–48–hour callback. But the earliest new appointment available was January 29 — over two months after my original order. At that point, I chose to cancel and will be buying from another retailer. Final Thoughts The representatives themselves were polite and tried to help, but the delivery system is fundamentally broken: Installers do not communicate with customers. Customer service cannot effectively communicate with the installers. Automated rescheduling provides no actual status updates. The online scheduling interface malfunctioned. Promised callbacks and escalations never happened. After two no-shows, hours of phone calls, and weeks of delays, I received no delivery, no installation, and no working path forward. I cannot recommend Best Buy for appliance delivery or installation. The people may be kind, but the service itself is unreliable to the point of being unusable.

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