Best Buy

Reviews

• PM

  Philip Murdock

  5 days ago
  1.0
  Although the young man was knowledgeable and patient he told me I would have a soft credit check for an in store credit card. I asked him if he was sure with doubt. He reassured me it would be a soft inquiry. I told him I don’t want my credit score going down over a in-store credit card which I really didn’t necessarily want or need but did it just so that I could help him look good for his job. I received a report from credit karma on my email saying that I had a hard inquiry through Citibank with Best Buy, which will stay on my credit report for two years. I am so ticked off right now. This is ridiculous and I don’t know if they purposely lie over there or are just ignorant and don’t understand the difference between heart and soft credit checks inquiries. But that needs to be straightened out immediately and I demand somebody call me about this from the Dewitt store in New York and management and straighten this out with me because they told me a lie whether they intended to lie or not
• JR

  Jeff Reid

  5 days ago
  1.0
  Don't schedule an appointment here, they wont show
• AA

  aidan

  Feb 19, 2026
  1.0
  “how can we help you” as soon as I walk in the door in a rude manner. Lady helping us was rude too. Improve your attitude
• LJ

  Lee Jones

  Feb 7, 2026
  4.0
  Selection and salesperson were good and this merchant may be a good choice IF they have the item in stock at the store. If they are going to ship it to you via their partner FedEx, BEWARE. My purchase was shipped as promised and I was required to be home to sign for it. After waiting hours the website noted cancelation for weather just after predicted delivery window. The weather was not that bad. Next day I am waiting to sign again. On FedEx map I watch the truck cover same ground as yesterday, then I see same truck go right past my driveway with no hesitation and the map shows it pausing to make additional deliveries on adjacent streets before the website shows it again canceled for weather. Now, it is not really possible to contact either Best Buy or FedEx by phone, except to be directed to AI enhanced chatbots that are useless. I drove to the store and was told there was nothing they could do and they did not even have a number there that I could call to talk to a person. I went onto FedEx's website and it indicated that they could, due to shipper restrictions, not even hold the shipment for me to pick it up. I expect that they'll continue to not attempt delivery until they finally give up and return it to Best Buy's warehouse. I can then, and only then, get a refund and go buy the same computer elsewhere, perhaps at another of their stores about 40 miles away that, on the website, claims to have three in stock. I drove to the nearer Best Buy and customer service politely told me that they could not direct FedEx to return the undelivered unit to the warehouse and coordinate with their other location to pick up an in stock unit there. I could go buy one at the other location and then return the one FedEx has if it is ever delivered or when FedEx gives up and returns it to the warehouse in their own good time. So, in summary it is not possible to effectively communicate with either Best Buy or FedEx. The polite person at Best Buy was so polite when I remarked that a friend had suggested that I go to Best Buy to work out with their salesperson's help what I needed before then leaving and ordering from their large competitor with its own delivery. Yes, I could do that, she said, but when I added what that might mean for her employer in the fullness of time, she felt it wouldn't be good for the country. So, in summary, be skeptical when Best Buy suggests you will have your purchase anytime soon. ADDENDUM: It all has ended well. After an unannounced failed delivery attempt on Sunday, FedEx called me on Monday afternoon and allowed me to pick up the computer. Best Buy did everything right except not being prepared to assist me in communicating with the shipper. I was back in the store yesterday to get a drive enclosure. Remember my praise for the sales associate at the top? He had advised me of the price guarantee and told me to watch for sales. The monitor had gone on sale since last week, so he processed a $400 rebate with zero hassles. So, all's well in the long run.
• JS

  Jayden Slobe

  Feb 3, 2026
  5.0
  Wesley assisted me with purchasing a new TV & Surround sound system. I did a bit of research prior to going there but he was spot on with everything. He was a master mind in the specs for all things Tv/Audio. He was the main reason why I decided on the purchase and was nothing but a huge help. 10/10 experience thanks to him.

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