Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Cheektowaga for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
535 reviews
5 stars
258
4 stars
86
3 stars
45
2 stars
29
1 star
117
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and rude service from staff, with several instances of employees being unhelpful or dismissive.
Long Wait Times
Numerous reviews mentioned excessive wait times, often exceeding an hour, with some customers feeling ignored during their wait.
Mixed Experiences
While some customers praised specific employees for their helpfulness and professionalism, others had negative experiences with the same staff, indicating inconsistency in service quality.
Billing Issues
Several customers expressed frustration over billing discrepancies and miscommunication regarding promotions and discounts.
Store Environment
Customers noted a lack of seating and uncomfortable waiting conditions, contributing to a negative overall experience.
- GDGregory Dusel1 day ago1.0Came in with a failed Pixel Fold. Manager laughed and said ‘ouch that’s rough.’ Unprofessional and dismissive. Google ended up handling my issue correctly — Verizon didn’t even try. I'll be switching to T Mobile once this issue gets handled.
- LKLinda KrauseNov 11, 20255.0When I signed up for my new iPhone I had nothing but problems but I went into the store again last week and spoke to John, he’s the mgr. He told me he would adjust my bill and make it more affordable like I was told. So far, it’s great! I was already to buy the phone and go somewhere else. But, because of John, I’m a happy customer. I love the iPhone 15 I purchased and the service is great so I recommend them.
- MMMichelle McCrayerOct 30, 20251.0WORST CUSTOMER EXPERIENCE EVER, I was so frustrated I cried and the sales rep smiled as he said he couldn’t do anything whole time he could just refusal to help! As a nurse I do customer service as well I would NEVER act the way your sales reps did, I would actually do my job. Actually deserves -5 stars but that wasn’t an option. I had the absolute WORST EXPERIENCE IN THE WORLD TODAY. I bought the iPhone 17 Pro max, traded in the iPhone 13 and switched lines around on the other 4 lines I pay for. I have an old iPhone that I am locked out of that Asurion told me Verizon could unlock, 1st lie. The rep who helped “activate” the phones left my number on the iPhone 15 & had both me and my son’s numbers on there. I have 2 lines on my 17, I asked my personal to be primary and the business number to be secondary and asked the rep to ensure the highest plan was on my 17 and the 2nd tier to be on the other phone looked at my account on my way to Apple and nothing was correct. After finding out from Apple I had to go back to Verizon the sales rep JOHN smiled happily about not doing anything to help an already frustrating situation, just said call customer service. Whole time I’m in the phone with customer service and they’re saying go to the store.
- QYqew A o o p ySep 16, 20251.0The attitude is bad... It's a vampire company. If you want to terminate the contract, they will charge you for decades. Never come here. The manager here doesn't do anything at all. You have to solve everything by yourself. It's a trash company.
- MSMark SalingSep 15, 20255.0Easy in easy out Friendly service Ample parking Convenient location
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Cheektowaga?
The Verizon store in Cheektowaga is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What products and brands does Verizon Cheektowaga offer?
Verizon in Cheektowaga offers a range of products including the latest 5G smartphones like iPhone 15, Google Pixel 8, and Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, laptops, and FIOS internet. Brands include Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an appointment at the Verizon Cheektowaga store?
Yes, you can schedule an in-store appointment online through the Verizon website or using the My Verizon app.
What are the pickup and delivery options available at Verizon Cheektowaga?
Verizon offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Does Verizon Cheektowaga accept mobile payment methods and debit cards?
Yes, Verizon Cheektowaga accepts payments via mobile NFC, debit cards, and does not require cash only.
Does Verizon Cheektowaga provide free Wi-Fi in their store?
Yes, Verizon Cheektowaga offers free Wi-Fi to customers in the store.
Which nearby food options are available close to Verizon Cheektowaga?
Near Verizon Cheektowaga, you can visit Jersey Mike's Subs for sandwiches, Dunkin' for coffee and donuts, Milton's for fast food and Greek cuisine, and Alton's Restaurant offering Greek and American dishes.
Are there nearby automotive services around Verizon Cheektowaga?
Yes, nearby automotive services include CARQUEST Auto Parts, Mavis Discount Tire, Delta Sonic Car Wash, Kwik Fill gas station, Frontier Glass for auto glass service, NAPA Auto Parts, Premier Car Audio, and Midas.
What nearby stores or services can assist with phone or electronics repair near Verizon Cheektowaga?
Nearby options for phone and electronics repair include uBreakiFix and Computer Connections, both offering mobile phone and IT repair services.
How can nearby public transit or local attractions help when visiting Verizon Cheektowaga?
Though specific transit stations aren't listed, local landmarks like Kiss University and Guitar Center can help orient customers. Visitors might enjoy checking out these spots before or after visiting the Verizon store.