Business Details
3393 Union Rd, Cheektowaga, NY
14225, United States
Certified by Verizon • Feb 22, 2026
(716) 686-4300
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/new-york/cheektowaga/walden-ave-1075602
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Cheektowaga for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.8
738 reviews
5 stars
395
4 stars
105
3 stars
53
2 stars
40
1 star
144
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rudeness and unprofessional behavior.
Wait Times
Many customers experienced long wait times, often exceeding an hour, leading to frustration.
Store Experience
The store environment is described as chaotic and uninviting, with some customers feeling ignored or mistreated.
Product Availability
Customers reported issues with product availability and misinformation regarding trade-ins and upgrades.
Staff Knowledge
While some staff members were noted for their helpfulness and knowledge, others were criticized for being unhelpful and dismissive.
- WAWiltena ArnoldFeb 5, 20265.0Eric and Marty were excellent and they will both make it very far! So happy with the service I received
- JWJulie Wizz1963Dec 27, 20255.0All good!!
- DCDanielle CarmerDec 23, 20255.0This is the store closest to home so when we need assistance, it’s super convenient. We’ve worked with Dawn a few times who was lovely. King worked some real magic today in getting our Samsung 25 working once more. It’s a great store with wonderfully helpful employees.
- AAAWS ALBAZIRGANDec 2, 20251.0If I can give them a zero I will , I went to the store and I was told that they will provide some sort of credit and discount for me which I figured out that they were incorrect. They told me lies about how much I will end up paying every month. My current bill is almost double what I was told I was told that they will waive my activation fee for my lines and they did not, it was a carport store on Walden Avenue and Union Road in Cheektowaga and the Delta Sonic Walden guitar center. I spoke twice with Janice and she told me that they will apply these discount for my account and still nothing happened. I called customer service today and they told me that they cannot do anything and I will end up paying almost like $400 in extra fees and I will not get any credit for anything. Shame on you Verizon. I regret switching to Verizon from Spectrum and I’m still may be thinking about going back to be with Spectrum again stay away from Verizon people.
- GDGregory DuselNov 22, 20251.0Came in with a failed Pixel Fold. Manager laughed and said ‘ouch that’s rough.’ Unprofessional and dismissive. Google ended up handling my issue correctly — Verizon didn’t even try. I'll be switching to T Mobile once this issue gets handled.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Cheektowaga?
The Verizon store in Cheektowaga is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What products and brands does Verizon Cheektowaga offer?
Verizon in Cheektowaga offers a range of products including the latest 5G smartphones like iPhone 15, Google Pixel 8, and Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, laptops, and FIOS internet. Brands include Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an appointment at the Verizon Cheektowaga store?
Yes, you can schedule an in-store appointment online through the Verizon website or using the My Verizon app.
What are the pickup and delivery options available at Verizon Cheektowaga?
Verizon offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Does Verizon Cheektowaga accept mobile payment methods and debit cards?
Yes, Verizon Cheektowaga accepts payments via mobile NFC, debit cards, and does not require cash only.
Does Verizon Cheektowaga provide free Wi-Fi in their store?
Yes, Verizon Cheektowaga offers free Wi-Fi to customers in the store.
Which nearby food options are available close to Verizon Cheektowaga?
Near Verizon Cheektowaga, you can visit Jersey Mike's Subs for sandwiches, Dunkin' for coffee and donuts, Milton's for fast food and Greek cuisine, and Alton's Restaurant offering Greek and American dishes.
Are there nearby automotive services around Verizon Cheektowaga?
Yes, nearby automotive services include CARQUEST Auto Parts, Mavis Discount Tire, Delta Sonic Car Wash, Kwik Fill gas station, Frontier Glass for auto glass service, NAPA Auto Parts, Premier Car Audio, and Midas.
What nearby stores or services can assist with phone or electronics repair near Verizon Cheektowaga?
Nearby options for phone and electronics repair include uBreakiFix and Computer Connections, both offering mobile phone and IT repair services.
How can nearby public transit or local attractions help when visiting Verizon Cheektowaga?
Though specific transit stations aren't listed, local landmarks like Kiss University and Guitar Center can help orient customers. Visitors might enjoy checking out these spots before or after visiting the Verizon store.
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Certified February 22, 2026Yext Knowledge Graph
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