Verizon

Reviews

• RT

  Rebecca Thompson

  Jan 30, 2026
  5.0
  We came in on a Friday evening for help with redeeming a teacher discount and with questions about a contract buyout. Previous phone calls have been stressful, but Jafar and AJ fixed all our issues in...15 minutes? Maybe? They were friendly, efficient, and reassured us. Great experience.
• MJ

  M J

  Jan 13, 2026
  1.0
  Do NOT recommend this location. The staff is disengaged and quick to pass people off. I was encouraged to purchase phone insurance, but when I returned needing help—with a completely broken phone—I was sent away more than once with minimal guidance. When a phone doesn’t work at all, it’s nearly impossible to file an insurance claim or install a replacement on your own. You can’t access the screen, receive codes, or log into accounts. Despite this, I was repeatedly sent home, turning what should have been a quick fix into hours of unnecessary frustration. An absurd way to treat people you’ve probably made commission off of. I eventually went to the Verizon on Delaware in North Buffalo and was helped almost immediately. Dave was incredibly kind and efficient—even though they were closing—and resolved everything in minutes. The contrast in service was night and day. What should have been straightforward became exhausting. Go to the Delaware location instead. And hopefully this staff finds a way to actually care—maybe starting with looking up from their screens.
• JP

  Jack peters

  Jan 8, 2026
  1.0
  Unkind staff, I understand being frustrated your busy but they only care to help if they can sell you, after that call the help number
• AA

  Ali Attai

  Dec 20, 2025
  3.0
  I visited the Verizon store to pick up an order on behalf of someone else. From the start, I made it clear that I value time and try to be efficient in everything I do. I had the account number, the customer’s name, and the order details, but the process took longer than expected and felt more complicated than it needed to be. What stood out to me wasn’t the wait itself, but the overall approach. It felt very transactional, as if customers were simply being moved through a system rather than genuinely helped. I believe respect and good service shouldn’t be based on money, titles, or numbers in a queue — they should come from within. I originally switched to Verizon because of two employees who spoke highly about a free Nintendo Switch promotion and because Verizon seemed like a good fit for the two businesses I manage. At this point, I still haven’t received the Switch, and experiences like this naturally make you reflect on long-term decisions. That said, I want to recognize Jen, who was kind, personable, and made the interaction more human — she even complimented my penguin hat. Small moments like that go a long way, and she was great. Overall, I hope Verizon continues to focus not just on promotions and efficiency, but on genuine customer care. How people are treated matters just as much as what’s being offered.
• MS

  Mike Stearns

  Dec 7, 2025
  1.0
  This is by far the worst Verizon store. Came in on a Sunday to pick up phone. Was told it’s $29 to “have them help with that” on top of the upgrade fee. When asked if I could use their WiFi, response was we close in 15 minutes so I’d recommend doing that at home. Michelle was rude and should consider an job outside of customer service.