Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Buffalo for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
376 reviews
5 stars
168
4 stars
57
3 stars
31
2 stars
24
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while a few praised specific employees for their assistance.
Staff Knowledge
Several reviews highlighted a lack of product knowledge among staff, leading to frustration for customers seeking help with devices and services.
Long Wait Times
Many customers experienced long wait times in-store, often exceeding an hour, which contributed to dissatisfaction with their overall experience.
Mixed Experiences
While some customers reported positive interactions and effective problem resolution, others described their experiences as frustrating and unproductive.
Billing Issues
Numerous reviews mentioned problems with billing and account management, leading to customer frustration and a desire to switch providers.
- AKAnna KennedyNov 14, 20255.0I came in for a quick thing that was handled very easily. Good service, it's well staffed. Would go again if I needed to.
- VJVernon Robinson JrNov 8, 20255.0I stopped here to pickup supplies for employee cell phones. The store employees were very friendly and helpful. Thanks for a great experience, which isn't always the case at these satellite stores.
- TSTyler SmithOct 23, 20255.0Incredibly knowledgeable and polite staff. There may have been a long walk-in wait, but the woman who helped me walked me through the process of replacing a phone, and I was able to get out shortly after. This is 100% my new primary Verizon store
- SFSteve FoxOct 12, 20251.0Probably the worst customer service you'll ever get. Staff seems uninterested to be there, and they always go for the "smal ltalk" technique to get you on their side. Lots of bait and switch, and they always say they are lowering your bill. Sure, for the short term but wait a year and see how your monthly bill inflates.
- RRRhine ReynoldsOct 9, 20251.0Ignorant staff. For a “real Verizon store” it’s the blind leading the blind in this place. Help your customers better.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Buffalo?
The Verizon store in Buffalo is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which latest smartphones does Verizon Buffalo offer?
Verizon Buffalo offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What delivery and pickup options are available for online orders at Verizon Buffalo?
Verizon Buffalo offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Can I schedule an in-store appointment at Verizon Buffalo?
Yes, you can schedule an in-store appointment online or via the My Verizon app for added convenience.
What brands of smartphones and devices are available at Verizon Buffalo?
Verizon Buffalo carries brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of services does Verizon Buffalo provide?
Verizon Buffalo provides mobile plans, wireless internet plans, voice plans, and Fios internet plans.
Does Verizon Buffalo store accept mobile payments and debit cards?
Yes, Verizon Buffalo accepts payments via debit cards, mobile NFC payments, and checks; cash is not required.
Is free Wi-Fi available at the Verizon Buffalo store?
Yes, free Wi-Fi is available for customers inside the Verizon Buffalo store.
What popular coffee shops are near the Verizon Buffalo store?
Starbucks and Tim Hortons coffee shops are near the Verizon Buffalo store, great spots for a coffee break before or after your visit.
Are there any popular retail and beauty stores near Verizon Buffalo?
Yes, nearby retail and beauty stores include Ulta Beauty, Benefit Cosmetics BrowBar, and Charlotte Tilbury, ideal for customers looking to shop or refresh their style.
Can I access other mobile phone stores near the Verizon Buffalo location?
Yes, T-Mobile is a nearby mobile phone store, providing customers with additional options for mobile and telecommunications services.