Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Buffalo for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
379 reviews
5 stars
168
4 stars
57
3 stars
32
2 stars
24
1 star
98
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rudeness, lack of knowledge, and unhelpfulness from staff.
Staff Knowledge
While some customers praised individual staff members for their knowledge and helpfulness, many others criticized the overall lack of expertise among employees.
Long Wait Times
Numerous reviews mentioned long wait times for service, with some customers feeling ignored or unacknowledged during their visits.
Mixed Experiences
There were mixed reviews regarding the quality of service, with some customers having positive interactions while others had negative experiences.
- JPJack peters3 days ago1.0Unkind staff, I understand being frustrated your busy but they only care to help if they can sell you, after that call the help number
- AAAli AttaiDec 20, 20253.0I visited the Verizon store to pick up an order on behalf of someone else. From the start, I made it clear that I value time and try to be efficient in everything I do. I had the account number, the customer’s name, and the order details, but the process took longer than expected and felt more complicated than it needed to be. What stood out to me wasn’t the wait itself, but the overall approach. It felt very transactional, as if customers were simply being moved through a system rather than genuinely helped. I believe respect and good service shouldn’t be based on money, titles, or numbers in a queue — they should come from within. I originally switched to Verizon because of two employees who spoke highly about a free Nintendo Switch promotion and because Verizon seemed like a good fit for the two businesses I manage. At this point, I still haven’t received the Switch, and experiences like this naturally make you reflect on long-term decisions. That said, I want to recognize Jen, who was kind, personable, and made the interaction more human — she even complimented my penguin hat. Small moments like that go a long way, and she was great. Overall, I hope Verizon continues to focus not just on promotions and efficiency, but on genuine customer care. How people are treated matters just as much as what’s being offered.
- MSMike StearnsDec 7, 20251.0This is by far the worst Verizon store. Came in on a Sunday to pick up phone. Was told it’s $29 to “have them help with that” on top of the upgrade fee. When asked if I could use their WiFi, response was we close in 15 minutes so I’d recommend doing that at home. Michelle was rude and should consider an job outside of customer service.
- AKAnna KennedyNov 14, 20255.0I came in for a quick thing that was handled very easily. Good service, it's well staffed. Would go again if I needed to.
- VJVernon Robinson JrNov 8, 20255.0I stopped here to pickup supplies for employee cell phones. The store employees were very friendly and helpful. Thanks for a great experience, which isn't always the case at these satellite stores.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Buffalo?
The Verizon store in Buffalo is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which latest smartphones does Verizon Buffalo offer?
Verizon Buffalo offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What delivery and pickup options are available for online orders at Verizon Buffalo?
Verizon Buffalo offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Can I schedule an in-store appointment at Verizon Buffalo?
Yes, you can schedule an in-store appointment online or via the My Verizon app for added convenience.
What brands of smartphones and devices are available at Verizon Buffalo?
Verizon Buffalo carries brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of services does Verizon Buffalo provide?
Verizon Buffalo provides mobile plans, wireless internet plans, voice plans, and Fios internet plans.
Does Verizon Buffalo store accept mobile payments and debit cards?
Yes, Verizon Buffalo accepts payments via debit cards, mobile NFC payments, and checks; cash is not required.
Is free Wi-Fi available at the Verizon Buffalo store?
Yes, free Wi-Fi is available for customers inside the Verizon Buffalo store.
What popular coffee shops are near the Verizon Buffalo store?
Starbucks and Tim Hortons coffee shops are near the Verizon Buffalo store, great spots for a coffee break before or after your visit.
Are there any popular retail and beauty stores near Verizon Buffalo?
Yes, nearby retail and beauty stores include Ulta Beauty, Benefit Cosmetics BrowBar, and Charlotte Tilbury, ideal for customers looking to shop or refresh their style.
Can I access other mobile phone stores near the Verizon Buffalo location?
Yes, T-Mobile is a nearby mobile phone store, providing customers with additional options for mobile and telecommunications services.