Business Details
3600 Delaware Ave, Buffalo, NY
14217, United States
Certified by Verizon • Feb 22, 2026
(716) 423-2180
Certified by Verizon • Feb 22, 2026
https://www.russellcellular.com/store-locations/tonawanda-ny
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 3600 Delaware Ave in Buffalo, NY 14217
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.2
363 reviews
5 stars
263
4 stars
25
3 stars
14
2 stars
11
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being unhelpful and unprofessional.
Sales Experience
Several customers reported positive experiences with knowledgeable staff who assisted them in upgrading their phones, while others faced issues with misleading information and poor handling of transactions.
Store Management
There are complaints about poor management and lack of accountability, with customers expressing frustration over unresolved issues and unresponsive management.
Staff Knowledge
Some staff members were highlighted for their expertise and ability to assist customers effectively, but there were also reports of employees lacking knowledge and causing confusion.
- OROsvaldo RodriguezFeb 11, 20265.0Friendly n knowledgeable of the iPhone n my issues.
- CGCinde GrossJan 26, 20265.0Excellent customer service!
- SCsharon corteseJan 24, 20265.0I had issues with my old phone being frozen. Chanice was very helpful. I ended up upgrading my phone. He answered all my questions prior to purchasing as well as helped with my questions a few days later.
- KMKrista MuscarellaJan 16, 20265.0Upgraded my iPhone 14 Pro to an iPhone 17 Pro thanks to Ernst at Russell Cellular. Great customer service, knowledgeable, and great price. Thank you!
- RCRobert CreanDec 17, 20255.0Ernst was amazing! Helpful & funny! Happy for the switch to Verizon
Frequently Asked Questions About Verizon
What is the address of the Verizon store in Buffalo, NY?
The Verizon store is located at 3600 Delaware Ave, Buffalo, NY 14217.
What are the operating hours for the Verizon store at 3600 Delaware Ave?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 5:00 PM.
Which brands does the Verizon store at 3600 Delaware Ave carry?
They carry Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG products.
Does the Verizon store offer in-store pickup for online orders?
Yes, the store offers in-store pickup services.
What payment options are accepted at the Verizon store?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Can I schedule an appointment or service through an app for the Verizon store?
Yes, you can schedule services using the My Verizon app available at the Apple App Store.
Is the Verizon store at 3600 Delaware Ave wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What nearby grocery stores and convenience shops can I visit when shopping near the Verizon store?
Nearby options include Save A Lot Kenmore NY and Ken-Ton convenience store.
Are there any nearby restaurants to visit before or after shopping at Verizon?
Yes, nearby restaurants include Jersey Mike's Subs, Rachels Mediterranean Grill, Naan-Tastic, Mahar Moe Asian Cuisine, and Tropical Smoothie Cafe.
Where can I grab a coffee near the Verizon store at 3600 Delaware Ave?
Starbucks is located nearby for coffee and refreshments.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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