Best Buy

4.1
1080 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
4401 Transit Rd, Buffalo, NY
14221, United States

Hours

Reviews

4.1
1,080 reviews
5 stars
537
4 stars
287
3 stars
133
2 stars
47
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some found staff friendly and helpful, while others reported long wait times and disinterest from employees.

Inventory Issues

Frequent complaints about limited stock and empty shelves, leading to frustration among customers.

Store Closure

Customers expressed disappointment over the closing of the Transit Road location, impacting their shopping options.

Online Shopping

Many customers appreciated the convenience of online ordering and curbside pickup, though some faced issues with order fulfillment.

Product Knowledge

Staff knowledge varied; some customers praised helpful and knowledgeable employees, while others felt staff lacked expertise.
  • LL
    Lightoak
    Mar 17, 2020
    4.0
    The staff is super friendly. The store is a little stinky.
  • TL
    T L
    Apr 16, 2019
    1.0
    I purchased a new cellphone and was told by the floor rep that if the recipient wanted to change colors just bring it in to swap colors. When I called this Best Buy in advance to see if I could start that process to swap colors, I was told by the guy on the phone (after on hold twice for over 10 minutes) that he thinks I can and then transferred me to the corporate number (I don't know why I was transferred, they didn't know why either). I went to another best buy and was told the color I wanted wasn't in stock within 250 miles and they couldn't just swap it, that it needs to be returned and then re-ordered and I'd have to wait for shipping. So I went back to this best buy to start that process. I was told they couldn't ship to store, only to my home. They reassured me the $550+ phone wouldn't be dropped off in the rain at the door while no one is home because it required signature for delivery. The $550 phone did not require signature and it was shipped in the most basic, thinnest padded envelope. Probably the last time I step foot at a best buy. You can get better service, more knowledgeable staff, the same or better products and more attention to shipping packaging EVERYWHERE else. Plus everyone price matches now.
  • JB
    Jill Bradigan
    Dec 22, 2018
    3.0
    The workers are nice and try to be helpful (when you don't need them) But when you do need them you search and get that one that blankly stares are you and isn't quite as helpful as the others. I went in for a particular video game and it wasn't there ...the vinyl is in an obscure place in the store-not near the other music.
  • BK
    Brian K
    Aug 3, 2018
    4.0
    Great place to go for TV's!

Frequently Asked Questions About Best Buy

Where is Best Buy located in Buffalo, NY?

Best Buy is located at 4401 Transit Rd, Ste 700, Buffalo, NY 14221.

What are the current operating hours of Best Buy at 4401 Transit Rd?

The Best Buy at 4401 Transit Rd is currently closed and does not have operating hours available.