Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 5100 Kings Plaza in Brooklyn, NY 11234
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
188 reviews
5 stars
149
4 stars
15
3 stars1
2 stars2
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members, particularly mentioning individuals like Keshawn, Monica, and Chavelle.
Billing Issues
Several reviews highlighted significant problems with billing, including unauthorized charges and complications with account management.
Store Management
Feedback indicated dissatisfaction with store management practices, with reports of unprofessional behavior and lack of accountability from staff.
Fraud Concerns
Multiple customers expressed concerns about potential fraudulent practices at the store, particularly regarding unauthorized account changes and trade-in issues.
Mixed Experiences
While some customers had positive experiences, others reported severe dissatisfaction, suggesting inconsistency in service quality.
- ASArthesiamontez SydnorDec 31, 20255.0Excellent customer service from Keishawn made my upgrade effortless and fast will be back Saturday to pick up my phone
- XGxiomara gloverDec 24, 20255.0Hassan was a great help, so many promotions and discounts to offer! Thank you, Happy Holidays!
- BMBob MannyDec 24, 20255.0New store manager and staff!!! The big white guy who was the store manager is gone. Keishawn and the staff was so nice and very helpful trying to fix my bill. I still had to call Verizon to get the extra “free bonus lines” off my account but I got my bill fixed.
- RWRobert WigginsDec 23, 20255.0Excellent customer service from Mr keishawn. He helped set up my home internet box in store and made sure all I had to do was plug it in
- ADAnasha DutchinDec 11, 20255.0Great customer services
Frequently Asked Questions About Verizon
Where is the Verizon store operated by Russell Cellular located?
The Verizon store by Russell Cellular is located at 5100 Kings Plaza, Unit 2240, Brooklyn, NY 11234.
What are the store hours for the Verizon retailer at Kings Plaza?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 11:00 AM to 7:00 PM.
Which mobile phone brands are available at this Verizon Authorized Retailer?
Brands available include Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
What payment options does the Verizon store at Kings Plaza accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does the Verizon store offer in-store pickup for orders?
Yes, the store offers in-store pickup services.
Is the Verizon Authorized Retailer wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can customers schedule appointments or use a mobile app to manage their Verizon services?
Customers can use the My Verizon app to schedule and manage services; no appointment is required to visit the store.
What are some nearby places to visit when shopping at the Verizon store in Kings Plaza?
Nearby places include eateries like Subway, Auntie Anne's, Cinnabon, Häagen-Dazs, and Popeyes Louisiana Kitchen, perfect for grabbing a bite before or after your visit.
Are there other retail stores close to the Verizon store at Kings Plaza?
Yes, nearby retail stores include Express, Forever 21, Lids, Victoria's Secret, Armani Exchange, Champs Sports, and Sunglass Hut for diverse shopping options.
How can nearby transit options help customers access the Verizon store?
Kings Plaza Shopping Center is nearby and accessible; customers might find nearby transit points via local bus or subway stops to reach the store conveniently.