Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Brooklyn for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.3
330 reviews
5 stars
148
4 stars
31
3 stars
23
2 stars
12
1 star
116
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some customers praising individual staff members for their helpfulness, while others report rude and dismissive behavior from employees.
Staff Knowledge
Several reviews highlight knowledgeable staff who provided effective solutions, but there are also complaints about staff being uninformed or unhelpful.
Wait Times
Customers frequently mention long wait times and understaffing, leading to frustration during visits.
Professionalism
There are numerous reports of unprofessional behavior from staff, including rudeness and lack of respect towards customers.
Overall Experience
While some customers had positive experiences, many expressed dissatisfaction with the service, leading to a general recommendation to avoid this location.
- AGAlice G6 days ago1.0I visited this Verizon store location with my mother, for help upgrading a phone. We signed in on the waitlist as instructed, and waited upwards of 45 minutes, while employees actively ignored us and helped customers that arrived after us. At 7pm, as the store was closing and we had still not been helped (and employees began to leave), one of the employees, Jamal, became very rude and obnoxious, insisting that it was our fault for having waited so long to be helped. He called my mother nasty and said it was our mistake for coming into the store instead of upgrading the phone ourselves online. We left without being helped. Although this is not the first time we’ve had issues with this specific store, this kind of behavior from employees is completely unacceptable and deplorable. Jamal should not be dealing with customers or representing Verizon. As loyal customers of over 20 years, we will certainly not be returning to this Verizon store location in the future (8524 5th Ave, Brooklyn NY 11209).
- AHAaren HuangDec 21, 20251.0Verizon Agents would not let me do my promotional trade-in my phone at this location, despite everything already being arranged online. I attempted to trade in my phone three times, telling me each time that the offer did not appear on their end. Then they had the audacity to cancel my promotional trade-in offer. Absolutely egregious service from these people. If I could I would give zero stars, a shame Google has to give you a pity star.
- MOMohammed Shoman (Obe)Dec 21, 20255.0Very Friendly Service And Actually a Great Customer Service Especially Soha She Is Really Great
- AHAli HeshamDec 21, 20255.0Soha help me today she was so knowledgeable and patient
- AKAicha KendariDec 12, 20255.0سهى من افضل المسوقين طيبه كثبر تشرح كلشي بتفصيل ساعدتنا وحتى نصحتنا شو ناخذ افضل منك مافيش شكرا من القلب
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Brooklyn?
The Verizon store in Brooklyn is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon Brooklyn store located?
The Verizon Brooklyn store is located at 8524 5th Ave, Brooklyn, NY 11209.
Which brands of smartphones can I find at the Verizon Brooklyn store?
You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon Brooklyn store.
Does Verizon Brooklyn offer in-store pickup for online orders?
Yes, Verizon Brooklyn offers in-store pickup for online orders along with free 2-day shipping, express lockers, and same-day delivery in select areas.
Can I schedule an in-store appointment at the Verizon Brooklyn location?
Yes, you can schedule an in-store appointment at the Verizon Brooklyn store through their website or the My Verizon app.
What payment methods are accepted at Verizon Brooklyn?
Verizon Brooklyn accepts payments by check, debit card, and mobile NFC payments, and does not require cash only.
What types of products and services does Verizon Brooklyn offer?
Verizon Brooklyn offers mobile plans, wireless internet plans, voice plans, Fios internet plans, business cell phones, mobile hotspots, tablets, and laptops.
Which nearby restaurants can I visit before or after shopping at Verizon Brooklyn?
Nearby restaurants include Mike's Hinsch Greek American Diner, Stewart's, Popeyes® Louisiana Kitchen, Hibachi Master, Burger King, and Five Guys for a variety of dining options.
Are there any nearby beauty or wellness services near Verizon Brooklyn?
Yes, nearby wellness and beauty spots include Uni K Wax Studio, European Wax Center, Removery Tattoo Removal & Fading, and Sally Beauty.
How can nearby stores like The Vitamin Shoppe complement a visit to Verizon Brooklyn?
After shopping at Verizon Brooklyn, you can visit The Vitamin Shoppe nearby for health supplements and pharmacy needs, making it convenient to address wellness along with your connectivity needs.