Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Brooklyn for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.2
524 reviews
5 stars
211
4 stars
68
3 stars
30
2 stars
35
1 star
180
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being rude and unprofessional.
Staff Knowledge
Several customers highlighted knowledgeable staff members who provided effective assistance, particularly mentioning individuals like Eric, Juan, and Kayla.
Store Management
Negative feedback regarding store management, with reports of dismissive attitudes and lack of support for staff and customers.
Wait Times
Customers expressed frustration with long wait times and inefficient service, leading to dissatisfaction with their overall experience.
Fraud Concerns
Serious allegations of fraudulent activity linked to the store, raising concerns about security and trustworthiness.
- JJJess Joseph2 days ago5.0Jakia, my queen, you saved my life today, THANK YOU SO MUCH!!! I was gonna crash out after the interaction I had with the first employee but Jakia kindly stepped in, handled my issues, and was simply a NICE person the whole time. Most of the employees here care about customer service (except the first one) - great store!
- SCShirley Chen2 days ago1.0This Verizon location is severely mismanaged. The store manager was rude, dismissive, and demonstrated a complete lack of competence. An order was processed without my authorization, which is a serious breach of trust and basic business standards. To make matters worse, we were unnecessarily detained because they were unable to correct errors they themselves created. The entire situation reflected poor training, poor judgment, and a shocking lack of professionalism. This experience was frustrating, disrespectful, and entirely avoidable. Verizon should seriously reconsider who they put in charge of representing their brand.
- KGKelsey GrambeauJan 4, 20261.0Had a horrible experience at this specific store. George was extremely incompetent with a simple task and lacked the personal skills to be a customer representative. He also was not helpful and could not even get a manager and told me that the manager was on call till 5pm and they closed at 5pm so he couldn’t get them. Pretty sure he didn’t even try. All I was trying to do was trade in a phone that had already been processed and this specific store was the one I had designated. If you go to this store definitely hope you don’t come across George or you will get nowhere and probably leave ending up super frustrated. All I was given was to call customer service and ask for a shipping label to then send the phone through ups. Even though I traveled to this specific store and had the phone literally right in my hand at that very moment
- ABAvik BanerjiDec 28, 20255.0Had to get a new phone after an unfortunate theft incident. Kiki really helped me navigate the situation, review my account and recommend a path forward to help me secure a replacement phone and minimize the monthly cost impact to my account.
- ESErika SchautzDec 18, 20251.0FRAUDLENT ACTIVITY TIED TO THIS STORE! There was fraudulent activity on my Verizon account out of this store. Someone ordered (2) Apple Watches and (2) iPhones on my account at 6:33pm and the items were picked up by 6:38pm which leads me to believe this was an inside job at this location. Someone in this store allowed unauthorized equipment to be picked up without asking for ID. This needs to be investigated internally!!
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Brooklyn at Atlantic Terminal Mall?
The Verizon store in Brooklyn at Atlantic Terminal Mall is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Where is the Verizon store located in Brooklyn?
The Verizon store is located at 139 Flatbush Ave, inside the Atlantic Terminal Mall in Brooklyn, NY 11217.
What types of products does Verizon Brooklyn offer?
Verizon Brooklyn offers 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business mobile devices like cell phones, tablets, and laptops.
Does Verizon Brooklyn offer online ordering and in-store pickup?
Yes, you can shop online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery options where available.
Can I schedule an appointment to visit Verizon Brooklyn?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
What payment methods are accepted at the Verizon Brooklyn store?
Verizon Brooklyn accepts checks, debit cards, and mobile NFC payments; cash-only payments are not required.
What services are available at Verizon Brooklyn?
Services include mobile plans, wireless internet plans, voice plans, and Fios internet plans suitable for home or business needs.
What nearby dining options can I visit before or after shopping at Verizon Brooklyn?
Nearby dining options include Applebee's Grill + Bar, McDonald's, Subway, Buffalo Wild Wings, and Cold Stone Creamery, all within walking distance at Atlantic Terminal Mall.
Are there shopping and entertainment venues near the Verizon store in Brooklyn?
Yes, Verizon Brooklyn is located inside Atlantic Terminal Mall, near Guitar Center, DSW Designer Shoe Warehouse, and Chuck E. Cheese for shopping and family entertainment.
How can nearby transit stations help me access Verizon Brooklyn?
Atlantic Center, a nearby transit station and shopping center, provides convenient access to Verizon Brooklyn, making it easy to visit using public transportation.