Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Brooklyn, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
542 reviews
5 stars
417
4 stars
29
3 stars
19
2 stars
10
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; many praised specific representatives like Lynn and Brendan for their helpfulness, while others reported rude and unhelpful staff.
Staff Knowledge
Several customers highlighted the knowledge and professionalism of staff members, particularly Lynn and Brendan, but others experienced confusion and misinformation.
Store Environment
The store environment received positive feedback for being pleasant and accommodating, although some customers reported feeling ignored or unwelcome.
Billing Issues
Multiple reviews mentioned problems with billing and service charges, indicating a lack of transparency and communication regarding fees.
- WWwruiz9oJan 2, 20265.0My experience was great and very informative. Alikia was super patient and a great help! Dillon was also great!
- RSRenel Saint-AmourDec 31, 20255.0I received excellent service.
- JSJanelle StokesDec 29, 20255.0For anyone wondering what $0/36mo means it means the phone is free but you keep you phone on and with Verizon for 3 years. If you upgrade within those 3 years, the time resets. My *personal* quote is $91 a month (first month $151) $91 x 12 = $1,092 each year which totals $3,276 just for an iPhone 16 base model. If you’re well off, you’re better off saving for the phone itself, in my opinion. I am not well off which is why i want to help those who are, to understand that you have a choice, you just need to do extra math! Hope this helps someone!
- MBMax BraunsteinDec 20, 20255.0Lynn was awesome, and she made the phone trade-in process easy. The staff there do a great job, very personable and pragmatic.
- ESEssie SealeyDec 13, 20255.0Downtown Brooklyn 515 Fulton store representatives are excellent my experience i came in the store from that point my representative and his are phenomenal soothing environment safe patient great customer one one to get me set up and connected a beautiful experience thank you from my ❤️ to yours
Frequently Asked Questions About Verizon
What products does the Verizon store at 515 Fulton St in Brooklyn offer?
The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the operating hours for the Verizon store in Brooklyn?
The store is open Monday to Friday from 9 AM to 9 PM, Saturdays from 9 AM to 8 PM, and Sundays from 11 AM to 7 PM.
Which brands can I find at the Victra Verizon Authorized Retailer in Brooklyn?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and accessory brands like Casemate, Otterbox, and Mophie.
Does the Verizon store in Brooklyn offer in-store pickup for orders?
Yes, the store provides in-store pickup services.
What payment options are accepted at the Brooklyn Verizon store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Verizon store on Fulton Street?
Yes, the store offers free Wi-Fi to customers.
Can you recommend nearby stores to visit when shopping around the Verizon store at 515 Fulton St?
Nearby shopping options include Nordstrom Rack Fulton Street, Old Navy, T.J.Maxx, and Journeys shoe store.
How can I get to the Verizon store in Brooklyn using public transit?
You can take the subway to the MTA Subway - Hoyt St (2/3) station or Hoyt Street train station, both close to the store.
Are there fitness or recreational options near the Verizon store at 515 Fulton St?
Yes, Planet Fitness gym is nearby for those interested in sports and fitness activities.
Is the Verizon store in Brooklyn accessible to customers who speak Spanish?
Yes, the store offers services in both English and Spanish.