Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Brooklyn, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
533 reviews
5 stars
408
4 stars
29
3 stars
19
2 stars
10
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being rude and unhelpful.
Staff Performance
Several employees, particularly Lynn and Brendan, received high praise for their professionalism and assistance, while others like Muhammad and Fernando faced negative feedback.
Problem Resolution
Customers reported issues with problem resolution, with some feeling their concerns were dismissed or inadequately addressed.
Store Environment
The store environment received mixed feedback; some customers appreciated the quick service, while others noted a lack of engagement from staff.
Billing Issues
Multiple complaints about billing practices, including unexpected charges and issues with payment processing.
- TMthomas mcmahon4 days ago5.0Miguel very helpful
- CCChakvetaNov 6, 20255.010/10 experience with Brendan. Super knowledgeable and very detail-oriented. Made the whole transfer process smooth and easy.
- SHSarah HerzOct 26, 20251.0Unhelpful staff. Especially Muhammad who walked away from me while I was talking to him. Horrible experience and terrible customer service
- RHRania HannanOct 13, 20251.0You know the phrase "They couldn't care if I lived or died?" That's definitely not the case at this Verizon store! The employee sitting at the back desk yesterday definitely seemed like she wanted me dead. I came in to pick up a replacement phone and she was annoyed by my existence. My current phone was quickly deteriorating (dead pixels) and I was asking for help and every time I asked she glared at me without saying a word. She told me that it would be $30/hour to help with phone issues which I've literally never heard of being a thing at a Verizon store. By the time I left the store, my phone screen was unusable and I lost everything that wasn't backed up. If I'd been at another location where somebody actually cared, I think that they would have been able to help me get my stuff transferred from my old phone to new phone in time. Bad vibes all around.
- SVsuhas vetriSep 29, 20252.0The sales person kept acting like he was doing me a favor and completely re-neg the deal he agreed on. His excuse was he didn't know what the promotion was. I had to walk out and ended up getting a better deal in verizon in 42nd street next to times sq.
Frequently Asked Questions About Verizon
What products does the Verizon store at 515 Fulton St in Brooklyn offer?
The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the operating hours for the Verizon store in Brooklyn?
The store is open Monday to Friday from 9 AM to 9 PM, Saturdays from 9 AM to 8 PM, and Sundays from 11 AM to 7 PM.
Which brands can I find at the Victra Verizon Authorized Retailer in Brooklyn?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and accessory brands like Casemate, Otterbox, and Mophie.
Does the Verizon store in Brooklyn offer in-store pickup for orders?
Yes, the store provides in-store pickup services.
What payment options are accepted at the Brooklyn Verizon store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Verizon store on Fulton Street?
Yes, the store offers free Wi-Fi to customers.
Can you recommend nearby stores to visit when shopping around the Verizon store at 515 Fulton St?
Nearby shopping options include Nordstrom Rack Fulton Street, Old Navy, T.J.Maxx, and Journeys shoe store.
How can I get to the Verizon store in Brooklyn using public transit?
You can take the subway to the MTA Subway - Hoyt St (2/3) station or Hoyt Street train station, both close to the store.
Are there fitness or recreational options near the Verizon store at 515 Fulton St?
Yes, Planet Fitness gym is nearby for those interested in sports and fitness activities.
Is the Verizon store in Brooklyn accessible to customers who speak Spanish?
Yes, the store offers services in both English and Spanish.