Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
5,831 reviews
5 stars
3,442
4 stars
1,187
3 stars
456
2 stars
187
1 star
559
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were criticized for being unresponsive or rude.
Product Knowledge
Several customers noted that staff members were knowledgeable and provided valuable assistance, but there were also instances of staff being unhelpful or dismissive.
Inconsistency
Customers reported inconsistencies in service and policies, particularly regarding returns and trade-ins, leading to frustration and confusion.
Store Environment
The store is generally well-regarded for its selection and organization, but some customers experienced long wait times and a lack of available staff during busy periods.
Pricing and Promotions
Customers appreciated the fair pricing and promotions available, although some felt that better deals could be found elsewhere.
- AAAnastasiiaNov 16, 20251.0This was a terrible experience with Best Buy. I ordered a TV that was listed as an open-box item in good condition. After picking it up from the store and bringing it home, I opened the box and discovered that it didn’t include the power cable and the remote. I contacted customer support, and they told me to go back to the store and simply show the ticket number they gave me in the chat. They assured me I wouldn’t need to explain anything again, because the store already knew what happened and would immediately provide the missing cable and remote. However, when I arrived at the store and showed the ticket number at the counter, not only did I have to explain the entire situation all over again, but the employees also told me they had no information about the chat conversation. On top of that, they said they didn’t have the cable or the remote and that I would need to return the TV for a refund. So I had to drive back home again to get the TV and bring it back, even though none of this was my fault. I wasted a lot of time, and in the end, nothing was resolved
- BSBoris ShadNov 13, 20255.0Usman was outstanding. Very smart, patient, and clearly experienced. He helped me connect my microphone to Adobe Audition quickly and without any problems. Fast, professional service — he solved everything in minutes. Great job, Usman!
- SASona AbdullayevaNov 6, 20255.0Best place to purchase electronics, I got my computer on sale , it was 1530$ I purchased on sale 999$ last version Ultra9 HP model ,
- AJAlden JamesNov 4, 20255.0It was late at night and i had a few pickups. But andrew was really patient and made it really easy since there were a lot of order numbers. Super friendly and was in and out!
- UPUnknown PersonOct 30, 20255.0Great store with a wide selection of electronics and appliances. The staff are knowledgeable and helpful, and checkout is usually quick. Prices are fair, and they often have good deals or promotions. Always a reliable place to shop for tech!
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy on 8923 Bay Pkwy in Brooklyn?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at this Best Buy location.
What are the operating hours for Best Buy at 8923 Bay Pkwy, Brooklyn?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy offer curbside pickup services at this location?
This Best Buy offers curbside pickup services for customer convenience.
Can I get in-store shopping and repair services at the Brooklyn Best Buy?
Yes, the store provides in-store shopping and has repair services available through Geek Squad support.
Do I need to make an appointment to visit or get services at this Best Buy location?
No appointments are required to shop or use services at this store.
What payment methods are accepted at Best Buy on Bay Pkwy?
The store accepts debit cards and checks and does not require cash-only payments.
Where is Best Buy in Brooklyn located?
It is located at 8923 Bay Pkwy, Brooklyn, NY 11214, USA.
Is Geek Squad nearby and how can it assist me?
Geek Squad, located nearby, offers mobile phone services and IT/computer repair to support your tech needs alongside Best Buy's offerings.
Can I combine a visit to Best Buy with shopping at Ceasar’s Bay Shopping Center?
Yes, Ceasar’s Bay Shopping Center is nearby and offers a variety of shopping options, making it convenient to visit both locations in one trip.
What dining options are near Best Buy on Bay Pkwy for a meal before or after shopping?
Nearby you can find restaurants such as Olive Garden for Italian cuisine, Teriyaki One for Japanese food, and Village Cafe 2 offering Middle Eastern dishes.