Best Buy

Reviews

• XJ

  X J

  6 days ago
  4.0
  Good Night To All ,Just wanted to say thank you to the wonderful staff that help me. The three men took time to answer my questions and to assist with the problems that I had. The store is very clean and they have everything on hand or they will order it. I appreciate your patience at any given time. ⭐👍
• NH

  Nicole Huling

  Feb 19, 2026
  1.0
  There should’ve been no reason why my TV way delayed delivery TWICE and when I tried to return the TV mount and TV I’m being charged over $100 just to get it delivered back to the store bc it’s too heavy and too big to fit in a car. The employees are very dismissive for no real reason at all. The way this store treats black women is insane. I’d understand if I was being rude, unreasonable or uncooperative but I was very kind even after her nasty attitude towards me. None of them wear name tags either so you can’t even hold them accountable for their behavior towards customers. My customer service rep who was a very rude Hispanic woman INSISTED I pay over $100 to get a tv returned when another guy said it’s free pick up for returns. She even tried to tell him not to have them pick up the TV for free. This lady literally tried to make my life harder and lose money on purpose. I bought over $600 in items from this location and will be returning everything and never purchasing from this company again.
• PF

  Pablo “Breeze The Beat Machine” Fifsun

  Feb 19, 2026
  1.0
  Wouldn't let me use my app to check out discriminated agaunat would be the way to describe it. Poor service. Serve the customers. Leave loss prevention to the FBI
• XX

  Xuan

  Feb 12, 2026
  1.0
  Very, very bizarre... I asked about the availability of some headphones, and the operator spoke in Spanish for 10 minutes telling me to wait, ultimately never finding it
• AA

  amy

  Feb 10, 2026
  1.0
  Happened at the beginning of last year, I was shocked at how bad the customer service is. A group of them were at the counter just talking away while I was next to them with my mother needing assistance at the Samsung section. None of them came over to help even when I went over to them multiple times. It almost felt as if I had to beg for their assistance. A good amount of that group had attitude, their answers were short, like they were unwilling to talk. At one point I had to ask them two/three times to come out behind their counter so I can show someone what model I needed help with. Guess what, still didn’t had much help

Frequently Asked Questions About Best Buy