Best Buy

Reviews

• NM

  Nu Manigat

  2 days ago
  1.0
  I wanted to share my recent experience at the Best Buy store, particularly in the TV section. Unfortunately, I found the service to be less than satisfactory, as some staff members were quite unhelpful and seemed indifferent to my needs. Based on this experience, I have decided to visit the Best Buy at Greenacres in the future, as I have heard better reviews about their customer service. I believe that enhancing the customer experience is important, and I hope my feedback can contribute to improvements at this location. Thank you for your attention to this matter.
• TT

  True Traveler

  2 days ago
  4.0
  Nov. 2025. Large location with lots of floor models at discounted prices. TV's starting @$200 , refrigerators, $479 floor models, please DO NOT BUY stoves with air frier included in oven, not a good experience since the fan in the stove area makes a mess with gravy and liquid condiments blowing it all over the compartment. But this business has lots of options. Ramp for pick up merchandise makes it easy and convenient. Staff very helpful. Fully recommended
• TD

  Tyler Demmerle

  6 days ago
  1.0
  This place sucks another store that just openly allows people to steal product from them and , not even have the decency to update the stock on the website. Spend 15 minites on the phone trying to talk to someone but all you get a damn automated system. Then you spend another 40 minutes coming to the location, just for the store manager to say they allow people to steal and they try there best to stop it
• JR

  Jaclyn Reyes

  Nov 6, 2025
  1.0
  This review is specifically about an employee named Serge and the poor customer service I experienced. I waited over 30 minutes to get something I already knew I wanted. During that entire time, Serge never acknowledged me after initially dismissing me mid-sentence—even though I was standing at the register in plain sight. When I tried to get his attention just to ask if he could call someone to help me, Serge cut me off and said loudly to another customer, “You’re my last customer. I’m off the clock and I’m not helping anyone else.” He said it clearly so that I would hear he wasn’t going to help me. Despite that announcement, he continued to help several other customers—everyone except me. Before that, I saw a woman walk out because he kept pushing an upgrade she didn’t want. As she left, he said, “She’ll be back,” and when she said she wouldn’t, he made a dismissive hand gesture and told another employee, “Don’t worry about her.” It was unprofessional and disrespectful. The one employee who did acknowledge me was interrupted by Serge so he could publicly scold him about a sale, which delayed me even longer. That employee tried to tell him that I had been waiting but Serge said that he had to address it then and there, while on the floor. At one point, I heard Serge coaching staff about how important Black Friday is, but good customer service should matter every day, not just when extra sales are at stake. Overall, Serge’s behavior was dismissive, unprofessional, and centered on upselling rather than helping customers respectfully. Other employees were kind, but this experience was made unnecessarily negative because of him. Management should address this—customers deserve courtesy and honest service, not to be ignored or talked over.
• EV

  Emmett Ventour

  Oct 27, 2025
  1.0
  The sales people in the electronics department are very interesting. Went to get a low end laptop for a family member visiting from another country. He only wants to use it to browse the web. No gaming, watching videos, social media, etc. We were approached by a new hire and I told him which laptop I wanted. He asked what will it be used for and I explained to him but he was persistent on getting something more expensive. Then he said he’ll be back soon. After about 10 mins he comes back with another salesperson. He asked what the laptop will be used for and I told him. He then says all the laptops on the side that says “value” are in S Mode and that nothing can be downloaded on it. I started to laugh because I do sales too and I knew what he was trying to do. I told him that it’s fine and I know how to disable it. I can’t imagine the things they tell other customers that aren’t knowledgeable so they can get them to spend more money. When it was time to pay I didn’t even get asked if I have a Best Buy account or to enter my phone number. Terrible customer service.

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