Apple Williamsburg

4.0
2196 reviews

About

Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Williamsburg
247 Bedford Avenue, Brooklyn, NY
11211, United States

Hours

Reviews

4.0
2,196 reviews
5 stars
1,343
4 stars
317
3 stars
137
2 stars
74
1 star
325

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff were praised for being helpful and friendly, while others were criticized for being dismissive and unprofessional.

Wait Times

Customers frequently reported long wait times for service, even with appointments, leading to frustration.

Product Availability

Several customers experienced issues with product availability, including being told items were in stock only to find out they were not.

Technical Support

Technical support experiences varied; some customers received excellent assistance, while others felt their issues were not adequately addressed.

Store Organization

The store was described as disorganized, with inconsistent communication among staff leading to confusion and delays.
  • EX
    Enni X
    3 days ago
    5.0
    Best experience i’ve ever had. Nay helped me and he was extremely helpful and so calm, i’m glad he helped me because i was upset that my phone won’t turn on and confused, but he reassured me it was going to be okay! He made sure to answer all my questions and that i didn’t leave with unanswered questions. I’ve always had a very good experience here and i’ll come back definitely!
  • PO
    Peter O
    Nov 16, 2025
    1.0
    Purposely didn't take accept my return. Had to go to another store to finalize a return. Made an excuse to call customer support. Support said there was no reason to call and no reason why they didn't accept my return. I assume they just didn't want to accommodate me.
  • LL
    LeoBK
    Nov 15, 2025
    5.0
    Surprisingly, this was my first time at this location. The service was great and I was seen quickly. I’d definitely come back—but I’ll take the L train next time because parking is tough in this area. My issue was finally resolved here after Apple Care kept telling me over the phone that my device passed their diagnostic test. My recommendation is to just go into the store—it’s worth it. Fabiana was an outstanding technician. She was knowledgeable, attentive, and made the whole process smooth.
  • AC
    Allison Cruz
    Nov 2, 2025
    5.0
    Writing a review on behalf of my mom because Eric & Ian were such a great help to her yesterday. It was close to closing time & they were patient & had great enemy. They helped her get access to her iCloud account. They went over & beyond, she left very happy. Thank you again Eric & Ian.
  • AM
    Adam Madar
    Oct 29, 2025
    1.0
    Poor experience with repair on iPhone 16 pro max using apple care 3 visits to get a screen replaced 1sr attempt no parts 2nd attempt parts arrived but techs are busy “come back tomorrow “ How about an appointment so I don’t waste time again and avoid getting cut while using my phone ? Don’t need - just walk in Didn’t I “ just walk in” Horrible

Frequently Asked Questions About Apple Williamsburg

What products can I buy at Apple Williamsburg?

You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Williamsburg.

What are the operating hours for Apple Williamsburg?

Apple Williamsburg is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.