Apple Downtown Brooklyn

Reviews

• A

  Мирсейит Удаев

  4 days ago
  1.0
  Hello! I bought one phone, and he charged me for two phones. I asked if I charged twice, and then he told me the payment would be refunded. It's been over a week since the money arrived in my account. I paid with my card number nine. I hope Apple Store management looks at this review. I really hope they refund my money. The bank said only an Apple store can refund money. Be careful in Brooklyn, there are a lot of scammers. If they refund my money, I will delete this review.
• AK

  Akim Kolodyagniu

  Mar 2, 2026
  5.0
  Emelyn was absolutely amazing. From the very first interaction, she was warm, kind, and genuinely attentive. She made the whole iPhone purchase feel smooth and memorable. What really stood out was how confidently and professionally she guided me through the entire process, she clearly knows what she’s doing. I mentioned that I needed a cable, a screen protector, and a few other accessories, and she walked me through each option with patience and real knowledge. It didn’t feel like a sales pitch, it felt honest. She understood what I was looking for almost instantly, and we connected very naturally. She listened, responded thoughtfully, and made sure everything was exactly right. It also didn’t feel like she was assigned to me on purpose, she happened to be nearby and offered help when I had been waiting. That initiative says a lot about her. On top of that, she's very stylish and presents herself in a very polished way and her manicure looked incredible tho. Overall, an outstanding experience. Emelyn truly made a difference, and I’m extremely happy with her service!!!
• SK

  Shamyra K.

  Mar 1, 2026
  5.0
  So I came in last Thursday with an iPhone 15 that had water damage, trashed back glass and a blacked out screen. I didn’t have much hope but I work from my phone- my whole life is on there and I was locked out of my apple account bc I changed my number so I was very desperate to find anyone that could help me out. I had a 6pm appt and was taken in fairly quickly, two team members came but the one that has left a lasting impression on me was Jason. He’s a genius and he actually needs to be promoted to manager or given a weekly demo class to teach customers/staff how he does what he does. He was not only friendly, professional and prompt, but I watched him help so many other ppl during my appt and they all left looking very happy and pleased with his service. He work relentlessly on my phone and somehow was able to get into it on a remote viewing screen, unlock it, update my phone settings so I can transfer my data to another phone (all free) and it was NOT easy but he did not give up or try to up-sell me a new device. He was very compassionate and I can tell that although he was under pressure, he was consistent in his professionalism, he was tenacious in figuring out how to not only safely transfer my data, make sure my new device was working, and that I was kept in the loop about what he was able to do. He even taught me how to troubleshoot my phone in the event that it ever happened again. I think he’s the best person on the team and this location made a good call on making him a team member. I found myself asking him if he does IT work outside of apple bc, he literally deserves a higher pay, larger platform and maybe his own teaching segment at apple- idk but the guys a rockstar. While he was working on my phone, another team member came to him to show him their improvement on their own performance and cited him as inspiration. I’m lucky to have gotten him as my customer service help. Jason, you’re amazing and you should definitely be promoted to a higher position/salary. Possibly even explore other opportunities that showcase your talents. I hope this year is prosperous for you and thank you again for the crazy work you did on my phone!!
• DV

  Diana Velasquez

  Feb 26, 2026
  2.0
  If you can, do not go to this Apple Store. I was told by an associate that it COULD take up to $99 to repair my MacBook Pro screen; however, he assured me after an assessment that it would be $0, which was reflected IN WRITING on my confirmation email. When I picked up my MacBook, I was told it would cost $99 despite my confirmation email. He also neglected to explain that my entire screen would be replaced, which would require the top of the laptop to be removed and discarded -- including the personal stickers attached. Those stickers are now lost. I will say the employees I spoke to at pick-up were apologetic and helpful. Either way, don't risk repairing your items here.
• CF

  Cole Frederickson

  Feb 15, 2026
  4.0
  As any Apple device user may know, going to the Genuis Bar is more often than not, an easy-breezy or quick experience. Whether you have to remember your Apple ID password you created 10 years ago, or you have to pay $500 to fix your cracked phone screen because your Apple Care expired the minute you arrived to the Apple store. I have been to a fair amount of Apple store locations in my day. Although its no 24 hour 5th Avenue Apple Store, I do appreciate how bright and open the Downtown Brooklyn location is. I especially appreciate the real plants and trees that are inside the store. While my friend and I were waiting for our technician to find us, we sat on the edge of the planter in the center of the store where the main tree lived. All of a sudden I look over and my friend had passed out backwards into the planter. Turns out she was dehydrated, it was peak summer. The taco/birria truck right outside was a real life saver. Lots of water there. And tacos too. I honestly hope I dont have to return here, not because I had a bad experience. Well I kind of did. But because if I do have to return there, it means I either have an issue requiring another Genius bar appointment, or I am about to spend more money than I have on a new device. Final verdict: Beautiful space. Decent service. Strong tree. Would recommend—but only if hydrated.

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