Apple Downtown Brooklyn

Reviews

• NT

  NEHA THORVE

  Nov 13, 2025
  1.0
  I would even give the ratings in minus. The store is always crowded and the staff are not enough to handle it well. Since the store is crowded the store representatives are not able to help me out and just give me solutions that are quick to get the work done by not giving me all the options that could help me save money. They are always behind getting the work done as soon as possible. This has happened twice and I really am disappointed with this scenario. When this happened for the 1st time I understood their situation but this time it was really bad. The worst! I would not recommend THIS store and mostly if this is the service they offer me even on call with the representative I would really suggest you to THINK!
• NT

  Nino Tukvadze

  Nov 9, 2025
  1.0
  The most horrible experience ever! I paid for a new iPhone over the phone, and the representative told me I could pick it up in the store. When I arrived, I never received a QR code, my payment was already taken from the bank, and the phone wasn’t ready. They kept saying my billing address was wrong — but if that’s true, how did they take my money? Such a big company should be more organized and responsive. This was a huge waste of time and extremely frustrating.
• BB

  BB

  Nov 4, 2025
  1.0
  Single-handedly the worst Apple Store in all of New York. I’m not sure they have one competent person employed at this location. An Apple product that I purchased from them was clearly defective and they made me jump through hoops and a more or less words said you need at least three repairs before we could even consider replacing your device with a new one. Instead of taking accountability that they sold me a defective device. They rather put Band-Aids on my device just to give the impression that they tried. But the bigger issue came about when they began spreading misinformation about timelines, repairs, updates, and protocol. KAY should absolutely be terminated based on her lack of people, skills and inability to answer simple questions. Kay answered every single question. I asked with I’m “not sure” “I don’t know” “Maybe” “it could be possibly”. Keep in mind. This is a service that I am paying an additional fee yearly for and employees like this are unable to provide confident answers to not just give the customer an update, but to ensure that they are capable of doing their jobs. KAY disregard my questions, rush me off the phone and even continue to talk over me the entire conversation. With Apple products being so expensive and an additional fee for AppleCare, you would think that they will be providing top-notch service, but there’s not a single genius in that bar. Kay completely dismissed all of my concerns and questions that were absolutely value given the fact that they had not updated a tracking number in five days. That’s a major error and not one apology was issued. Instead, Kay chalk it up to things being out of their hands and nothing she could do about it. More like nothing she cared to do about it. To add the cherry on top, she hung up on me. I’m so disgusted by her behavior. She should be fired and the downtown Brooklyn location needs to close because as many employees as they have in there all of my interactions with them (at least 5). Update: I requested a call back tomorrow at 10 AM. They said they can try. I said you guys need to actually give me a call back. There’s no need to try do. About 20 minutes or so after getting off the phone I received a call back from Manny who’s claims he’s the lead despite me asking to speak to someone else besides Kay she said that there was no one else there and she was the highest person I can speak to at the time. Now, all of a sudden, I get a callback from him only to lecture me and cape for Kay. How dare he waste my time to say what do you need a callback for there’s no update she did her job. How dare you!!! Not one time did he asked me what happened? What was the situation, is issue an apology for all the miscommunication between his employees instead, he dismiss me. He claims he’s a lead and this makes sense how he’s leading the Apple Store at the downtown Brooklyn location to the pits of hell. This makes sense why Kay thinks it’s OK to hang up on customers and the other employees to give misinformation, poor leadership. I made a formal complaint through Apple and I will actually make another one to include Manny as that was a missed opportunity for him to show Kay proper customer service.
• DK

  Danny Kim

  Oct 29, 2025
  1.0
  This Apple store arbitrarily cancels online orders. I drove 90 minutes early today, and they canceled my order before the pickup time. When I went into the store to wait and refreshed the page, it showed I had missed the pickup time and the order was canceled. The thing is, I arrived at the store on time; I didn't miss the time at all. Why do they say I missed the pickup time? How did going into the store early to pick up my phone become missing the pickup time? This is utter nonsense! They suddenly canceled my order 10 minutes before pickup. I even took time off work to pick up my phone. If they didn't have it in stock, why did they charge me? There was no explanation. My bank card still shows the transaction completed. I'm waiting for a refund from Apple. They won't refund customers' money promptly. I will never use an iPhone again. Apple has no integrity. The store staff were rude, acting as if they manufactured the phones themselves. They didn't even look at people properly—so impolite! It feels like they think customers are fools! I suffered a huge loss today; Apple treated me like a fool. This is a lesson learned; I will never use an iPhone again.
• SS

  Sara

  Oct 24, 2025
  1.0
  *** FRAUD ALERT - CHECK YOUR REPAIRS BEFORE LEAVING *** Brought my MacBook Air in because it was not recognizing that a charger was attached nor that it had a battery installed. The laptop would power up but repeatedly reboot. If the sign on screen did appear, the moment I would type my password and hit enter, it would shutdown. Made an appointment at this location and the woman who I initially dealt with was lovely and professional. The issue was diagnosed as a faulty USB-C board. The replacement cost was reasonable so I decided to move forward with the repair and was told that it would be ready in thee days. Three days later I received a call from a technician and was informed that my computer was ready for pick up and working perfectly again. He even proceeded to try and upsell me on a new battery which I declined. I went to pickup my laptop later that day. I was pointed to the appropriate table where I signed in and showed my ID. The man went to retrieve my laptop and when he returned, began the payment process. I requested that we check that the computer was in fact working and he proceeded to tell me that it was impossible because he didn't have a charger. I pointed to the dozen or so on the table next to us, that I was at three days earlier, and he informed me that those were for intake only. At this point in the standoff he kindly reminded me that I had signed a contract authorizing the work be performed. He then went and spoke to another woman who decided to "make an exception" and allow me to use one of the chargers on that table. The moment one became free and I plugged the unit in, a technician immediately appeared and hovered over me. I believe the "We Have A Thinker" alarm went off in the back. He watched nervously as the computer powered up. Low and behold it did the exact same constant rebooting while not recognizing the charger/battery that I was told had been resolved. I even showed him the video I made of it prior to dropping the computer off. The tech frantically scrolled through his iPad looking at the repair notes. Even he was exasperated, as obviously this wasn't his first experience having to clean up somebody else's mess. He then suggested that he remove the new board and put the old one back in and that there would be no charge. I left with my still broken computer, but at least I didn't have to pay $150 for the privilege. Please check your devices before leaving this scam of a store!

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