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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- Curbside pickupNot available
Location
Hours
Reviews
4.1
447 reviews
5 stars
255
4 stars
86
3 stars
44
2 stars
18
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported poor service and lack of assistance.
Product Availability
Many customers expressed frustration over items being out of stock or not available as advertised, leading to dissatisfaction with their shopping experience.
Store Cleanliness
Several reviews noted that the store was clean and well-organized, contributing positively to the shopping atmosphere.
Staff Training
There are concerns regarding staff training, with some customers feeling that employees lacked knowledge or were indifferent to customer needs.
Overall Experience
Overall experiences varied widely, with some customers expressing satisfaction and loyalty, while others reported significant frustrations and vowed not to return.
- DBDarlina BelloNov 7, 20251.0The worst service in the world. They're not friendly at all and speak to you rudely. I ordered something for pickup and it said it was ready, then I went to the location and they didn't even seem to know what they were doing. They made me wait for over an hour, supposedly for a verification. I paid for my things and it said I could pick them up, which I did to avoid spending too much time in the store, but they still made me wait. They're incredibly slow. I'd rather buy my things at another Best Buy.
- KRKenneth RosarioNov 2, 20252.0Their selection or items sucks and the customer service is some of the worst I’ve ever seen
- RMRouss MTZOct 24, 20255.0El personal es muy atento, son muy amables y servicial.
- AAAdiaOct 13, 20252.0Nightmare . Tried getting help with an online order. Finally someone picks up and he has no answers. Finally get my phone and a week later it's a defective piece of junk. Now I'm going to have to get another phone and redo all of my work ! Thanks for nothing ! Train your people Best Buy. Very very annoyed night now !
- CSChristopher StancilOct 3, 20251.0Not your usual best buy were you get a friendly greeting at the door, first thing the items I purchased online was supposed to be in this locker area which I chose for pick up figuring this might be faster, this doorway appears to be to the left of the store entrance but the doors was locked so I proceeded inside looked at the locker area which appeared to be trashed then went over to the 3 employees nearest the front entrance had to disturb there conversation to get help, I asked where the lockers were for pick up one guy motions for me to come with him and on we go to the customer service counter not the lockers where said employee asks for my phone number instead of the pick up bar code which I had really avaliable, after a couple minutes of not being able to find my order he asks for my I d. After a couple minutes he finds my items and tells me my phone number was in the computer wrong ahhh not same number same account for over 15 years, then gave me some lame excuse why my computer and printer wasn't in the locker , I truly believe those items was about to go missing, wouldn't shop at this store again.
Frequently Asked Questions About Best Buy
Where is Best Buy located in the Bronx?
Best Buy is located at 171 W 230th St, Ste 103, Bronx, NY 10463.
What are the opening hours of Best Buy at Broadway Plaza?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in the Bronx offer Geek Squad support?
Yes, Best Buy offers Geek Squad support for expert computer and appliance help.
Can customers drop off electronics for recycling at Best Buy?
Yes, this Best Buy location accepts electronics recycling.
Does Best Buy require appointments for shopping or services?
No, appointments are not required at this Best Buy location.
Is curbside pickup available at Best Buy Broadway Plaza?
Curbside pickup is not available at this Best Buy location.
What nearby shopping options are available around Best Buy at Broadway Plaza?
Nearby shopping options include Broadway Plaza, T.J.Maxx, Five Below, and Bingo Bins outlet store, providing a variety of retail experiences alongside Best Buy.
Are there any food options near Best Buy at Broadway Plaza for shoppers?
Yes, shoppers can enjoy nearby food options such as Auntie Anne's Pretzels, Boston Market, Shake Shack, and the Bismilah Halal Food Truck.
Where can I grab a coffee near Best Buy in the Bronx?
There are Starbucks locations near Best Buy where customers can enjoy coffee and snacks.
What other services are near Best Buy Broadway Plaza to complement my visit?
Nearby services include beauty salons like The King of Stylez and Rocio Golden Scissor, a gym called Blink Fitness, and AFC Urgent Care Kingsbridge for medical needs.