Ceasar was awesome, the staff was nice, professional and most importantly organized. Highly recommend for pikemon drops.
MH
maria hernandez
Mar 25, 2026
I have the membership of this place on Christmas I got 2 tablets + 2 phones they told me everything I buy there will have guarantee so las month I took my daughter tablet to be fix they told they will send it out because they would not be able to fix it there, I had to pay for it to be send, now tree weeks has pass I call the place they transfer me to costumer service where it was sent
Now they telling me they are going to reimburse the money but I have to pay for something because the tablet had water damage and that is not full cover something like that when that's not true the tablet never ever got wet the tablet will turn on but not charged more then 1% now I have to go there and lost a day of work just because they want. Makes no sense 😕 😡🤬
Lazy workers, understaff, ended up going to manhattan and go better advice and service.
AR
albert ruffin
Mar 5, 2026
I walk in and was greeted and helped right away from store associate Chris O. Amazing work helped me find all my products with ease.
Checkout was a smooth process from store associate Jarred made sure all the security tags were off.
Have an amazing day and continue to keep the positive attitude 💪🏼😃
CJ
Calvin Johnson
Mar 1, 2026
My customer service experience was the worst, I wanted to make 3 purchases, and the staff was rude , instead of helping they tried to send me to another department, instead of treating me like a customer, I still bought something, because I really wanted it, but this Best Buy store over here in The Bronx is horrible, because of the customer service, 86th location is way better, i will be going there from now on.