Business Details
About
Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support Service
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.
Location
Hours
Reviews
3.1
56 reviews
5 stars
26
4 stars
3
3 stars0
2 stars
3
1 star
24
- MWMike WarrenOct 22, 20252.0My phone had potentially been compromised via a link that I accidentally clicked, and my bank wanted me to go somewhere to get my phone checked out or cleaned before restoring my credentials. I had messaged a live chat agent on the Best Buy/Geek Squad website, and as you can see in the attached photo, they said that this is something that a Geek Squad member could do in person. So they scheduled me an appointment, and then days later after a half hour drive to get there and killing time before the appointment, once I talk to someone at Gerk Squad, they tell me that checking the phone for spyware, etc. is not something they can do. It's confusing because the banks want you to go get your phone checked, and then the professionals they point you to don't have a means to do so. While I've since learned more about this (I know Apple products are pretty secure), it's just a little misleading that Best Buy/Geek Squad agents online are specifically saying that this is a service a team member can assist you with in a store, and then when you get there, that is not the case. So just in case anybody experiences a similar thing: beware, and do not waste your time booking an appointment and then dealing with traveling to/parking at the mall just to be told there's nothing they can do for you.
- DVDiane VandenburghAug 10, 20255.0BEST BUY & GEEK SQUAD in Albany, NY ALWAYS have Great Experiences at this Location from ALL the Representatives. The last two visits i had 2024 phone transferred onto 2025 phone. The Reps are 100% fully attentive, detail orientated, and finish my requests completely. Shout out to Rep. Grayson very informative, Mgr. Dan spent a long time saving old info, and another Rep. who assisted with making a $2.04 payment in the midst of a transfer, which then a new transfer had to begin to be sure ALL data was on the 2025 model phone.
- JVJanessa VargasJul 12, 20251.0The lady with he glasses was extremely rude anytime I tried talking she talked over me, and kept getting annoyed because I was trying to clarify a question/ questions. Seems more like she was in a rush to just leave instead of helping me but she seemed nicer to the white people that were before me.
Frequently Asked Questions About Geek Squad
What services does Geek Squad at Best Buy offer in Albany?
Geek Squad provides tech repair, setup, and support services. You can schedule your service either in store or online.
Where is Geek Squad located in Albany?
Geek Squad is located at 1 Crossgates Mall Rd, Albany, NY 12203, USA.
What are the Geek Squad store hours at Crossgates Mall?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
How can I contact Geek Squad in Albany?
You can reach Geek Squad by phone at +1 518-452-6881.
Does Geek Squad have any special promotions currently?
Yes, Geek Squad is featuring Black Friday Deals which you can find online via their Best Buy store page.
Can I schedule Geek Squad services online?
Yes, you can schedule Geek Squad services online through their dedicated Best Buy webpage.
Which categories of repair and support does Geek Squad specialize in?
Geek Squad specializes in repair and support for cell phones, computers, appliances, televisions, and data recovery services.
What nearby places can I visit after my service appointment at Geek Squad?
After your visit, you can check out nearby attractions like Lucky Strike Social for bowling and arcade games, Billy Beez Crossgates Mall playground for family fun, or enjoy shopping at Crossgates Mall.
Are there other electronics stores near Geek Squad at Crossgates Mall?
Yes, Best Buy is located nearby in the same area, offering various electronics and appliance shopping options.
What nearby transit or convenient locations can help me find Geek Squad at Crossgates Mall?
Crossgates Mall serves as a major shopping center in the area and is close to various retail stores like Jimmy Jazz and Banana Republic, making it easy to locate Geek Squad within the mall complex.