Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
5,049 reviews
5 stars
2,597
4 stars
1,267
3 stars
555
2 stars
193
1 star
437
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported poor experiences and lack of support.
Product Availability
Generally good selection and availability of products, but some customers experienced issues with stock and order fulfillment.
Delivery Issues
Numerous complaints about delivery and installation services, including damaged items and lack of communication.
Staff Knowledge
Staff are often described as friendly and knowledgeable, with several positive mentions of specific employees.
Pricing Concerns
Customers noted that prices can be high compared to competitors, with some expressing dissatisfaction with product quality.
- LMLois McDonaldJan 4, 20261.0We bought a tv and paid for delivery and set up. No show for the 1st appointment, and no record for the rescheduled time. There was little opportunity to talk with someone to get answers, and when I was able to get through, the assistant manager didn’t call back as was promised.
- BCBob CalhounDec 30, 20251.0Never again to shop at Best Buy. Brought a PC, with accessories and a Webroot protection package. Costs around $1200 in 2019. Every year since I renewed my membership. This year I paid $53 on 11/27/25 whick have me coverage through 11/25/26. While best buy confirmed I paid and was good the key code provided was expired which ended any protection on my PC. No one at best buy heled any only suggested I could pay a fee for them to remote into my PC or drive to the nearest store (at least 25 miles round trip) to fix their error. All inclusively needed was a new active key code. Absolutely ridiculous that consumers have to pay more to fix a clearly best buy error. I ended the up cancelling my subscription and going with someone else so I could use my PC. You also cannot call the store or reach anyone in cor
- AHAkeem HaroonDec 27, 20255.0The employees were extremely nice! Ran into a few PC enthusiasts and they shared their personal experiences to reccomend the right produvt.
- NKNick KoesterDec 10, 20251.0Ordered a laptop charger for in-store pickup to try and save myself some time of trying to find it in the store. Almost 4 hours go by and no update on the status of the order. I went to the store anyways and the person at the pickup counter not doing anything tells me its not ready yet. There were also at least 10 other employees in the store doing absolutely nothing. They then tell me to cancel the online order and go and find the item myself, and no employee pointed me in the right direction at all for where the chargers were.
- CCCharleneDec 10, 20255.0My family and I enjoy shopping at Best Buy in Crossgates Mall. I’m very impressed with how kind, professional and helpful the store manager, Daniel Lindemann, was when I expressed confusion about the My Best Buy Total Membership coverage yesterday, 12/9/25. He patiently listened as I explained the issue and offered a fair resolution. I’d also like to recognize how respectful and knowledgeable the Geek Squad staff are. I feel confident investing in high-quality monitors, TVs, computers, speakers and other equipment at this store to keep my family equipped for college, and entertained after the work is done. I know I can easily make a Geek Squad appointment on the app and they’ll resolve any problems quickly.
Frequently Asked Questions About Best Buy
What products and services does Best Buy at 1 Crossgates Mall Rd in Albany offer?
Best Buy offers a wide range of electronics including TVs, computers, appliances, and provides expert advice, same day pickup, and Geek Squad support.
What are the store hours for Best Buy at this location?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Albany provide curbside pickup or in-store pickup options?
Best Buy provides in-store pickup and curbside pickup is currently not available at this location.
Is Geek Squad available at this Best Buy location?
Yes, Geek Squad services such as IT service and computer repair are available to assist customers.
Can customers recycle electronics at this Best Buy store?
Yes, electronic recycling services are offered at this location.
What payment methods are accepted at Best Buy in Albany?
Best Buy accepts debit cards and paychecks; cash-only payments are not required.
Are appointments required for services or shopping at this Best Buy?
No appointments are required for shopping or services at this location.
What nearby entertainment options are available around Best Buy for visitors?
Nearby entertainment includes Lucky Strike Social bowling alley and arcade, and Mr Deal's VR Gaming Lounge also offering arcade games for recreation.
Where can customers dine near Best Buy at Crossgates Mall?
Nearby dining options include Sia Crêperia for pizza, Johnny Rockets for burgers and sandwiches, and Treats & Sweets for candy and sweets.
What shopping options are available near Best Buy at Crossgates Mall?
Shoppers can visit nearby stores such as Banana Republic, lululemon Albany for sportswear, Claire's for fashion accessories, and the Crossgates Mall shopping center itself.