Best Buy

Reviews

• VL

  veronica lopez

  5 days ago
  2.0
  Falta más gente para atención al client e
• WD

  William Dowling

  Apr 24, 2026
  3.0
  The south Reno best buy couldn't help me with my Samsung phone. they told me the Spanish springs store still does Samsung. So they set me up an appointment. They called me that night to ask me a few phone related questions amd said bring it in. I drive up to Spanish springs for my appointment and they weren't able to help. Within 30 seconds they tell me they no longer diagnose samsung phones.. The south Reno store should have known. The person who called me also should have known. Somone could have read my notes ( that they called me and asked for) and when they realized they couldn't help me they should have called and canceled. Best buy dropped the ball 3 times. Ill still shop there, but I will no longer trust employees like I used too.
• CL

  Connie LaPlant

  Apr 6, 2026
  5.0
  The Geek squad is commendable. The wait was short, and service great.
• JA

  Jane Adams

  Mar 27, 2026
  5.0
  My son stopped buy to buy an open box and Verizon Richard helped him! Then Richard helped me with Verizon Samsung 25 phone with the issues I have been having! The store looked nice and everyone was helpful! Thanks
• MM

  Megan

  Mar 19, 2026
  1.0
  This place has terrible customer service. If you look a certain way that they don't approve of you're automatically followed. Absolutely disgusting how they treat paying customers. My husband has a messed up mouth because of an assault that happened a few years ago. Everyone knows how expensive dental work can be, we simply cannot afford it. So automatically we are followed immediately and not even at a discreet distance. I can practically hold hands with the security! So sad, embarrassing and insulting. I've seen them even follow another couple into the neighboring pet store and speak with their manager/loss prevention!! We left from embarrassment, so did the other couple. Only they went to the other store to be harassed even more, I couldn't believe my eyes! I would have been mortified. Not everyone that looks different means that they steal or are addicts trying to rob the place.

Frequently Asked Questions About Best Buy