Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Reno, NV. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
588 reviews
5 stars
463
4 stars
40
3 stars
12
2 stars8
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Skylar, Joey, and Elisha.
Professionalism
Several reviews highlighted the professionalism of the staff, contrasting it with negative experiences at other locations.
Sales Practices
There were complaints about misleading sales practices, including unexpected fees and misrepresentation of promotions, leading to customer dissatisfaction.
Wait Times
Customers frequently reported long wait times and poor management of customer flow, contributing to frustration during visits.
Mixed Experiences
While some customers had excellent experiences, others reported significant issues, indicating inconsistency in service quality.
- PPP.I.2 days ago1.0Verizon told me I was a victim of unauthorized MAC Bridging and IP Address Hijacking. All of my search results are coming back to the hackers location at El Prado Estates RV Park in Yuma, AZ. Verizon will not cooperate with Law Enforcement to stop the person hacking Verizon customers. All of my search results continue to be for the hackers location.
- LDLacey DamronDec 17, 20255.0Skylar was amazing. He informed us about all the benefits we were not utilizing as well as offers we qualified for. We went in to have my iPhone service resetablished and walked out with a new iPhone, 4th phone line, screen protectors, and an updated internet gateway. He is a pretty good asset for you
- JRJAZZYBELLE RAMASDec 16, 20255.0Skylar consistently goes above and beyond when assisting customers. He is knowledgeable and highly effective with the trends. His service makes every visit worthwhile and encourages repeat business."
- TÁgueda Domenech TorresDec 6, 20255.0Todos son muy profesionales , y en especial los representantes que me atendieron son los mejores
- DRDr. Charles RamskovDec 3, 20251.0I highly recommend that you not use these so-called authorized dealers this particular location engaged in fraudulent behavior on my account. We were not only told that our account price would only go up by $25 but a number of additional charges were included we also were promised that the iPad and internet router would be free this was not true. Pursued these issues with Verizon directly and they have given some relief however when we return to the store we were told that the manager of the business division was no longer employed and had engaged in fraudulent behavior. We were directed to report this to Verizon and we have. Be very wary of so-called Verizon authorized second level sellers.
Frequently Asked Questions About Verizon
What type of products does Verizon at 5150 Mae Anne Ave offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What brands can I find at Victra - the Verizon Authorized Retailer in Reno?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Otterbox and Incipio.
What services does this Verizon store provide?
The store provides new lines, upgrades, new devices, and accessories.
Does the Verizon store at 5150 Mae Anne Ave offer in-store pickup?
Yes, in-store pickup is available for items purchased.
What are the store hours for Verizon at this location?
The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
What payment methods are accepted at this Verizon store?
They accept American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does this Verizon store offer free Wi-Fi and support mobile NFC payments?
Yes, the store offers free Wi-Fi and accepts mobile NFC payments.
What nearby places can I visit after shopping at Verizon on Mae Anne Ave?
After your visit, you might check out nearby places such as Westside Cafe for coffee or breakfast, Taiwan Restaurant for Chinese and Thai cuisine, and Baskin-Robbins for ice cream treats.
Are there any convenient nearby locations to grab a quick meal near Verizon?
Yes, nearby you can find Port of Subs and L&L Hawaiian Barbecue for sandwiches and barbecue-style fast food options, as well as Round Table Pizza for Italian and pizza meals.
Can customers combine a visit to Verizon with other local services or stores on Mae Anne Ave?
Certainly, customers can visit nearby places like GameStop for video games and toys, Kohl's department store for shopping, or take advantage of financial services at Greater Nevada Credit Union or U.S. Bank.