Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Reno for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
488 reviews
5 stars
236
4 stars
76
3 stars
33
2 stars
33
1 star
110
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were criticized for being unprofessional and unhelpful.
Efficiency
Customers experienced long wait times, with some reporting delays in service and poor management of customer flow.
Product Knowledge
While some staff demonstrated excellent product knowledge, others were noted for providing incorrect information, leading to customer frustration.
Store Environment
The store environment received positive remarks for cleanliness and organization, but some customers felt the staff lacked friendliness.
Sales Practices
Concerns were raised about aggressive sales tactics and unclear communication regarding promotions and pricing.
- DSDavid SteckleyNov 4, 20255.0Sales rep was quick, friendly and honest. Said activation fees would be waived, they were waived and the credit for the fees showed in the Verizon app. Ask for Marshall for great service
- EBEmily BeiermannOct 26, 20255.0Nataly was so sweet & helpful! I learned here on my visit that Verizon outsources all their customer service so if you’re mad blame capitalism & corporations.
- CMCharles MorseOct 12, 20255.0Stefani was absolutely PHENOMENAL. She gave the best customer service I have had at any phone store, let alone Verizon! If I do switch plans, it will be because of her incredible salesmanship.
- TJThomas JinSep 30, 20255.0Fresh baked cookies smell nice.
- JSJustin SwettSep 30, 20255.0Ronnie exceeded expectations in getting us set up and making the process seamless. His dedication, care, and kindness make him an outstanding professional—I’d recommend him without hesitation.
Frequently Asked Questions About Verizon
What are the operating hours for Verizon in Reno?
The Verizon store in Reno is open Monday to Saturday from 9:00 AM to 7:00 PM and on Sundays from 10:00 AM to 6:00 PM.
Where is the Verizon store located in Reno?
Verizon is located at 5000 Smithridge Dr, Ste A1, Reno, NV 89502.
What products does Verizon offer at this location?
Verizon offers business cell phones, mobile hotspots, tablets, and laptops from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does Verizon provide options for online ordering and pickup?
Yes, you can order online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Can I schedule an appointment to visit the Verizon store?
Yes, you can schedule an in-store appointment online or through the My Verizon app for your convenience.
What payment methods does Verizon accept?
Verizon accepts mobile NFC payments, debit cards, and paychecks, and does not require cash only payments.
What wireless services does Verizon offer?
Verizon offers mobile plans, wireless internet plans, and voice plans to meet your connectivity needs.
Is there a place to explore local culture near Verizon in Reno?
Yes, Fife Well, a museum offering arts and entertainment, is nearby and worth a visit before or after your Verizon appointment.
Where can I get food or drinks near the Verizon store in Reno?
You can visit nearby places like Chili's Grill & Bar for American and Tex-Mex cuisine, or Honey Treat Yogurt for frozen yogurt and smoothies.
Are there family-friendly venues close to Verizon in Reno?
Yes, Chuck E. Cheese offers arcade games, pizza, and indoor play for families and is close to the Verizon store in Reno.