Business Details
5000 Smithridge Dr, Reno, NV
89502, United States
Certified by Verizon • Feb 22, 2026
(775) 829-1848
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/nevada/reno/reno-203932
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Reno for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.7
697 reviews
5 stars
373
4 stars
90
3 stars
40
2 stars
37
1 star
157
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, with several specific employees receiving commendations for their exceptional service.
Long Wait Times
Numerous reviews mentioned long wait times to be seen, with some customers expressing frustration over delays for simple transactions.
Mixed Experiences
While some customers had positive interactions, others reported unprofessional behavior and dissatisfaction with the service, indicating inconsistency in customer experiences.
Sales Practices
Several reviews highlighted concerns about sales tactics, including upselling and unclear communication regarding fees and promotions.
Store Environment
The store was described as busy and sometimes chaotic, with mixed feedback on cleanliness and organization.
- RZRae Z3 days ago5.0I had a great experience switching to Verizon Wireless thanks to Blake! My previous online order got completely messed up (the phone was sent to the wrong address), and I thought it had been canceled. Instead of dealing with online support again, I went into the store to get help in person and I’m so glad I did. Blake spent hours on the phone with different departments to fix port in issues with my old online account and told me to call to clear the unexpected charges, even though I wasn’t officially a Verizon customer yet. He was patient, knowledgeable, and truly went above and beyond to make sure my number was successfully ported over. Everyone at the store was friendly and welcoming. I highly recommend this location if you want real, helpful customer service!
- JBJordan BennettFeb 14, 20265.0I originally went to an authorized retailer to upgrade my phones. They did something to not allow my phone number to transfer and they couldn’t figure out why. I went to this location and Blake put me on the right track to get everything sorted in about an hour, when customer service couldn’t do it in three days! He followed up the next day to make sure everything went smoothly with the transfer. He genuinely wanted to help and fix it. If you go in to the store ask for Blake. Give them a raise! He
- DHDorian HobbsFeb 13, 20265.0Went in to upgrade my phone and My Representative Ronnie was really helpful and made sure I walked out of the store with the best deal getting me a new phone and not making my bill go up a ton! Really appreciate that, Verizon this guy deserves a raise!
- JMJoseph MarynakJan 19, 20265.0I came in for account help when the website/app let me down. Despite the store being really busy, I was seen quickly. Brian helped me out and he was quick, thorough, and professional.
- CLCourtney LaubacherDec 12, 20255.0Blake was super helpful, personable, informative...all the things you want in a sales associate!
Frequently Asked Questions About Verizon
What are the operating hours for Verizon in Reno?
The Verizon store in Reno is open Monday to Saturday from 9:00 AM to 7:00 PM and on Sundays from 10:00 AM to 6:00 PM.
Where is the Verizon store located in Reno?
Verizon is located at 5000 Smithridge Dr, Ste A1, Reno, NV 89502.
What products does Verizon offer at this location?
Verizon offers business cell phones, mobile hotspots, tablets, and laptops from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does Verizon provide options for online ordering and pickup?
Yes, you can order online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Can I schedule an appointment to visit the Verizon store?
Yes, you can schedule an in-store appointment online or through the My Verizon app for your convenience.
What payment methods does Verizon accept?
Verizon accepts mobile NFC payments, debit cards, and paychecks, and does not require cash only payments.
What wireless services does Verizon offer?
Verizon offers mobile plans, wireless internet plans, and voice plans to meet your connectivity needs.
Is there a place to explore local culture near Verizon in Reno?
Yes, Fife Well, a museum offering arts and entertainment, is nearby and worth a visit before or after your Verizon appointment.
Where can I get food or drinks near the Verizon store in Reno?
You can visit nearby places like Chili's Grill & Bar for American and Tex-Mex cuisine, or Honey Treat Yogurt for frozen yogurt and smoothies.
Are there family-friendly venues close to Verizon in Reno?
Yes, Chuck E. Cheese offers arcade games, pizza, and indoor play for families and is close to the Verizon store in Reno.
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Certified February 22, 2026Yext Knowledge Graph
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