Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Reno, NV. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
442 reviews
5 stars
322
4 stars
25
3 stars
11
2 stars4
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being knowledgeable and helpful, others were criticized for rudeness and lack of professionalism.
Sales Experience
Several customers reported issues with misleading sales practices and unexpected charges, leading to frustration and dissatisfaction.
Store Operations
Customers expressed concerns about long wait times and inadequate staffing, impacting their overall experience.
Product Issues
There were multiple complaints regarding receiving damaged products and difficulties with returns, particularly due to the store being an authorized retailer.
- ACArlene ColemanDec 16, 20255.0Joseph was very knowledgeable
- PTPaula TierneyDec 16, 20255.0Sales associate was friendly, efficient, and knowledgeable. She even went out of her way to install my phone case without my having to ask. 😊
- TSThomas SmithDec 10, 20255.0Great personal and dedicated service.
- JMJudy McVayDec 8, 20255.0Everyone with whom I have dealt has been cheerful, helpful, and professional! What more can one ask!
- PHpatrick healyOct 28, 20251.0Not a real verizon it's an authorized retailer and they really screwed my wife's account up months ago and it's been a real nightmare trying to fix it im talking hours on the phone hours in person
Frequently Asked Questions About Verizon
What types of products does Verizon at 13981 S Virginia St offer?
Verizon provides a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Verizon in Reno, NV?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What payment methods are accepted at this Verizon store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon offer in-store pickup for online orders?
Yes, in-store pickup is available at this Verizon location.
Which brands are available at this Verizon Authorized Retailer?
Products from Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, and other accessory brands are available.
What services does the Verizon store provide?
They offer new lines, upgrades, new devices, and accessories.
Are there any nearby places where I can grab a coffee before visiting Verizon?
Yes, Starbucks is nearby where you can enjoy coffee before or after your visit.
What wellness or fitness centers are close to the Verizon store?
Yoga Pod Reno, a yoga studio and gym, is located nearby for wellness activities.
Where can I shop for clothing near Verizon in Reno?
Nearby clothing stores include American Eagle Store, Buckle, Aéropostale, and Aerie for fashion shopping.
Is there a place nearby to get a manicure or beauty services?
Yes, Nailsbykellyh and Legacy Nails & Spa offer nail and beauty services close to Verizon.