Business Details
13981 S Virginia St, Reno, NV
89511, United States
Certified by Verizon • Feb 22, 2026
(775) 525-5079
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Reno, NV. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.1
452 reviews
5 stars
328
4 stars
26
3 stars
11
2 stars4
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness, knowledge, and friendliness of staff members, particularly highlighting individuals like Hosea, Morgan, and Esmeralda.
Negative Experiences
Several reviews reported frustrating experiences, including issues with billing, misleading information, and poor service from certain employees.
Store Issues
Customers expressed dissatisfaction with the store being an authorized retailer rather than a corporate store, leading to complications with returns and service.
Wait Times
Multiple reviews mentioned long wait times and inadequate staffing, which contributed to a negative customer experience.
- MTMarilyn TurnerFeb 12, 20265.0Excellent service at VERIZON today .. our service representative JOSE’ was so helpful .. great personality and very knowledgeable .. highly recommend
- RSRosey SaracenoFeb 2, 20264.0Very helpful and polite and very patient with us ❤️🙏❤️🙏
- KDKandi DuffJan 31, 20265.0Hosea was amazing. After having an iPhone stolen, he stayed after his shift to make sure our new phone was set up correctly to be able to monitor a medical sensor. I can’t say enough good things about Hosea.
- JLJenny LeyJan 17, 20265.0Victoria was awesome! She was prompt and efficient with her service, straight to the point, and really helped solve a problem that I couldn’t get solved over the phone. She was so knowledgable and helpful and I really appreciated her customer service today!!
- PTPaula TierneyDec 16, 20255.0Sales associate was friendly, efficient, and knowledgeable. She even went out of her way to install my phone case without my having to ask. 😊
Frequently Asked Questions About Verizon
What types of products does Verizon at 13981 S Virginia St offer?
Verizon provides a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Verizon in Reno, NV?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What payment methods are accepted at this Verizon store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon offer in-store pickup for online orders?
Yes, in-store pickup is available at this Verizon location.
Which brands are available at this Verizon Authorized Retailer?
Products from Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, and other accessory brands are available.
What services does the Verizon store provide?
They offer new lines, upgrades, new devices, and accessories.
Are there any nearby places where I can grab a coffee before visiting Verizon?
Yes, Starbucks is nearby where you can enjoy coffee before or after your visit.
What wellness or fitness centers are close to the Verizon store?
Yoga Pod Reno, a yoga studio and gym, is located nearby for wellness activities.
Where can I shop for clothing near Verizon in Reno?
Nearby clothing stores include American Eagle Store, Buckle, Aéropostale, and Aerie for fashion shopping.
Is there a place nearby to get a manicure or beauty services?
Yes, Nailsbykellyh and Legacy Nails & Spa offer nail and beauty services close to Verizon.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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