Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Reno, NV. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Feedback on customer service is mixed; while some employees received praise for being knowledgeable and helpful, others were criticized for rudeness and lack of professionalism.
Sales Experience
Several customers reported issues with misleading sales practices and unexpected charges, leading to frustration and dissatisfaction.
Store Operations
Customers expressed concerns about long wait times and inadequate staffing, impacting their overall experience.
Product Issues
There were multiple complaints regarding receiving damaged products and difficulties with returns, particularly due to the store being an authorized retailer.
AC
Arlene Coleman
Dec 16, 2025
5.0
Joseph was very knowledgeable
PT
Paula Tierney
Dec 16, 2025
5.0
Sales associate was friendly, efficient, and knowledgeable. She even went out of her way to install my phone case without my having to ask. 😊
TS
Thomas Smith
Dec 10, 2025
5.0
Great personal and dedicated service.
JM
Judy McVay
Dec 8, 2025
5.0
Everyone with whom I have dealt has been cheerful, helpful, and professional! What more can one ask!
PH
patrick healy
Oct 28, 2025
1.0
Not a real verizon it's an authorized retailer and they really screwed my wife's account up months ago and it's been a real nightmare trying to fix it im talking hours on the phone hours in person