Best Buy

Reviews

• SA

  Sabrina Ausum

  3 days ago
  1.0
  Worst experience ever. I called fir geek support and after 4 hours, including escalation to another technical support team, they did not resolve my issue
• JK

  Jessica Kramer

  6 days ago
  1.0
  Worst experience ever as a customer. I got a phone from them and I went to see if I could exchange it for a better phone. The lady at customer service just took my SIM card out and assumed I wanted to return it I just wanted to know if I can exchange it for a better one. Then she goes and tells me that there's going to be restocking fee and I never told her I actually wanted to return it. I was just trying to ask questions and she did not want to have answers.
• RY

  Rapaahla Yasharahla

  Nov 12, 2025
  4.0
  I was just going in to see why my computer was on the fritz. I got so much more. From the beginning I was greeted with a smile and hell. The geek squad was where I was directed. The you man was very helpful and informative about my options. I shared interest in open box laptop ( the only way I roll)😄 was directed to the young man in that department and he was great! I didn't leave with just my computer that had the hard drive busted but I got a great deal on a new laptop!! Im happy 😊
• MA

  Matthew Aguilar

  Oct 28, 2025
  1.0
  I wanted to share what I’ve been through with Best Buy and Geek Squad because this whole experience has been a total headache. I have been a loyal Best Buy customer for years, but after this, I don’t think I’ll ever buy from them again. Back in September, I ordered an LG G5 65-inch OLED TV. My first delivery was scheduled for October 3rd but it never showed up. No text, no call, nothing. When I contacted Geek Squad and Best Buy support, I got two completely different answers. One rep told me the delivery was canceled as “high risk” without anyone notifying me, and another told me it was still “out for delivery.” I had taken the day off work and prepared for the delivery that never happened. After multiple calls and being told “no supervisor is available,” the delivery was finally rescheduled for October 10th. When the TV showed up, it was tilted on its side in the back of a dirty pickup truck. The same company that refused to let me take it tilted in my own SUV because it “could damage the screen” literally delivered it that way themselves. Sure enough, the back panel was warped and loose. The executive resolution rep, Daniel, even admitted that televisions should never be transported flat or tilted, but he still refused to offer anything beyond a basic exchange or refund. This isn’t my first issue with them. Earlier this year, Geek Squad tried to deny my protection plan coverage on another product, claiming it didn’t qualify under my GSP contract. It took weeks of fighting, showing proof, and escalating before they finally honored it. After all that, all they gave me was a $50 gift card as a “gesture.” Now with this TV situation, it’s been the same kind of runaround all over again. I have clear photo and video proof showing how the TV was delivered on its side, but Best Buy still refuses to take any real responsibility for it. All they’ve offered is an exchange or refund, even though the damage was caused by their delivery team ignoring their own policy. In the end, I agreed to pay the difference and exchange for the larger 77-inch version just to finally move forward, but I shouldn’t have had to go through weeks of stress, conflicting answers, and ignored escalation requests to get a working TV. If you shop at Best Buy, document everything. Keep receipts, take pictures of deliveries, and don’t trust verbal promises. Once you’re past the store level, getting help turns into a full-time job.
• AA

  Amanda

  Oct 22, 2025
  5.0
  On Oct 18, 2025, we purchased a receiver from Best Buy in Reno and had great customer service from each employee we interacted with, especially the man (I’m sorry I didn’t catch his name, it was around lunchtime) working the online order pickup/return counter and Premium Designer Cody H. Cody took the time to answer our many questions in the store, then we made an appointment for him to visit our home to give us more advice regarding our home theater setup. He arrived on time for the appointment and helped us solve a receiver/speaker problem while explaining everything as he went along. We received better service and more information from Cody than we did three members of Best Buy’s Geek Squad were hired to help us set up our home theater when we first moved. I’d recommend going to Cody first and explaining your theater needs and wants and allowing him to advise you.

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