Brand Certified
Apple Shayden Summit
3.5(814 reviews)
Certified by Apple Shayden Summit • Feb 22, 2026
Business Details
13945 South Virginia Street, Reno, NV
89511, United States
Certified by Apple Shayden Summit • Feb 22, 2026
(775) 333-5460
Certified by Apple Shayden Summit • Feb 22, 2026
https://www.apple.com/retail/shaydensummit
Certified by Apple Shayden Summit • Feb 22, 2026
About
Certified by Apple Shayden Summit • Feb 22, 2026
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by Apple Shayden Summit • Feb 22, 2026
Hours
Certified by Apple Shayden Summit • Feb 22, 2026
Reviews
3.5
814 reviews
5 stars
405
4 stars
86
3 stars
44
2 stars
38
1 star
241
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and friendliness, many customers reported poor service, long wait times, and unhelpful staff.
Staff Training
Numerous reviews indicate that staff are undertrained, leading to inconsistent service and a lack of product knowledge.
Appointment Issues
Many customers expressed frustration with the appointment system, noting that appointments were not honored and walk-ins were prioritized.
Store Environment
The store is generally described as clean and well-organized, but some customers reported feeling uncomfortable due to staff behavior.
- CBCole B.Feb 10, 20265.0I recently went in for an iPhone battery replacement and Leon was extremely helpful and kind! I left happy with the great customer service.
- KWKyle “firefreak484” WJan 18, 20265.0Brooke was awesome. She helped me get a new IPhone 17 promax and get everything set up on it. Great energy and great salesperson. Thank you again
- MBMaria BachtleJan 10, 20265.0As soon as my daughter and I walked in we were welcomed and greeted right away. We got helped by staff member (Angel) he resolved our issue with our device super quick and with a great attitude!! Overall great expirence & good service 👏🏻
- DCdavien cathcartJan 1, 20261.0Worst store ever have an appointment arrived earlier literally witnessed every single staff member in the store help someone as they walked in but refused to help me as I sat the the table literally no help I hate to say I was refused help because I'm black but that's definitely what it felt like
- BRB RichardsonDec 20, 20252.0Interesting system for answering customers questions. They have a cue check in system, but it isn’t utilized properly so after 30 minutes of watching other customers walk in and get help after I arrived I finally asked someone else what was going on. Finally got connected with a rep - took under 1 minute to answer my question. Then when I was ready to make my purchase they weren’t able to facilitate that so I left and made my purchase online. This is the only store in Reno so it is still a good bet if you need to physically interact with the device to make sure it is a good fit. I would save yourself time and hassle though and make your final purchase elsewhere. I bought my prior device here back in 2018 or 19 and that was a hassle too. Interesting to note that this many years later the store is still managed poorly.
Brand Certified Facts from Apple Shayden Summit
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Certified February 22, 2026Yext Knowledge Graph
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