Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Las Vegas for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
284 reviews
5 stars
166
4 stars
26
3 stars
19
2 stars
9
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude and unhelpful.
Staff Knowledge
Several customers noted that some staff members were knowledgeable and provided effective solutions, while others lacked understanding of processes and upsold products unnecessarily.
Store Experience
The store environment received positive remarks for cleanliness and organization, but many customers reported long wait times and understaffing issues.
Sales Practices
There were multiple complaints about misleading sales practices, including incorrect information regarding promotions and trade-in values, leading to customer frustration.
Overall Satisfaction
Overall satisfaction varies greatly; while some customers had excellent experiences, others expressed strong dissatisfaction and indicated they would switch carriers.
- R3RushHour 3OnDVDNov 11, 20251.0Was in the middle of a sale with the customer service rep and he just decided to help someone else. I walked out because that was extremely rude.
- AZArturo ZapataNov 8, 20255.0Walked in to get help with exchanging two phones. The store representative that helped me (I'm sorry I don't remember her name) was amazing. She greeted me immediately as I walked in. Even after that store didn't have both phones I was looking for, she offered to look at other locations. Thank you for being so kind and helpful!
- IAIsaac AndradeNov 7, 20251.0i deleted my review from 4yrs ago so this would be updated. went in hoping to walk out with a new 25 ultra, told MARTIN what i was looking for and that i didnt want to trade in my phone. everything was looking good til he said that i had to pay the taxes to walk out with a phone and even gave me a lotalty deal, which i was grateful for, just wasnt aware that taxes had to be paid right then. we chatted a little bit more, so when i told him again that i didnt wanna trade in my phone and unfortunately wasnt prepared to pay the taxes at that moment, he cut me off by saying: 'ok, thanks for coming in' and just walked off like i wasted his time. this was the 2nd time ive had issues at this store, so needless to say i wont be back. REVIEW FROM 2021: not as good as it has been in the past...even though there were zero customers in the lobby I was told to make an appt that was for a week away. I understand that there are restrictions but no one was in the store and they were still open....no one came in the last 15mins they were open. not as good as it has been in the past...even though there were zero customers in the lobby I was told to make an appt that was for a week away. I understand that there are restrictions but no one was in the store and they were still open....no one came in the last 15mins they were open.
- JDJade DomkowskiNov 2, 20251.0I bought an iPhone 17 today. I switched from T-Mobile to verizon. I went in to verizon seeking help transferring my phone number earlier today. Some younger lady, with horridly applied CVS makeup, had said my number has already been switched. I tried telling her it wasn't, I know it wasn't because I paid my T-Mobile phone off 30 minutes after picking my new phone up (to be sent the transfer pin for your phone number, the old carrier's phone must be paid off first.) So, not only was I burdened by communicating with an absolute eye sore, I was lied to by the eye sore because she was lazy. Instead of helping, she textbook gaslit me. Here I am, unable to text or make calls on a phone I just bought. Lovelyyyyyy
- TBTimothy BrooksOct 30, 20251.0These agents didn't seem knowledgeable of processess with the return system. The entire process was a disappointment and I'm considering going to another carrier.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Las Vegas at Town Square?
The Verizon store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 10:00 AM to 5:00 PM.
Which brands of smartphones are available at the Verizon Las Vegas store?
You can find the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and other brands like Motorola, Kyocera, and TCL.
Does Verizon offer in-store pickup and curbside pickup services?
Yes, Verizon offers both in-store pickup and curbside pickup for your convenience.
Can I schedule an appointment to visit the Verizon store?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a more convenient visit.
What types of mobile and internet plans does Verizon offer at this location?
This Verizon store offers mobile plans, wireless internet plans, and voice plans suitable for personal and business use.
Are there any payment methods accepted at this Verizon store?
Verizon accepts mobile NFC payments, debit cards, and checks. Cash payment is not required exclusively.
What nearby dining options are available around the Verizon store in Town Square, Las Vegas?
Nearby dining options include The Broken Yolk Cafe for breakfast and brunch, Bok Bok Mediterranean for Mediterranean cuisine, and Master Kim's Korean BBQ for Korean dishes.
Is there a supermarket near the Verizon store where I can shop before or after my visit?
Yes, Whole Foods Market and a WFM Coffee & Juice Bar supermarket are nearby for your grocery and snack needs.
Are there any nearby places where I can relax and enjoy coffee after visiting Verizon?
Allegro Coffee Company and WFM Coffee & Juice Bar are nearby cafes where you can relax and enjoy a coffee or smoothie.
How can the nearby Amazon Lockers service be useful for Verizon customers?
Customers can conveniently use Amazon Lockers located nearby for secure package pickup, which can complement their in-store or online shopping experience.