Verizon

4.3
350 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Las Vegas, NV. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
6241 N Decatur Blvd, Las Vegas, NV
89130, United States

Hours

Reviews

4.4
346 reviews
5 stars
275
4 stars
18
3 stars
2
2 stars
10
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and providing excellent service, particularly highlighting individuals like Kody, Ricky, and Jovanni.

Sales Issues

Several reviews mentioned problems with misleading sales practices, unexpected charges, and issues with account management, leading to customer frustration.

Store Experience

While some customers had positive experiences, others reported long wait times, poor appointment management, and dissatisfaction with the store being a third-party retailer rather than a corporate Verizon store.

Product Knowledge

Customers frequently noted the staff's product knowledge and ability to assist with phone upgrades and troubleshooting.
  • JT
    Judy Twiggs
    Dec 31, 2025
    5.0
    I am so grateful to the staff at Vistra Verizon for helping me with the selection and setup of a new Google Pixel Pro XL. They made the whole process simple, efficient and cost effective. Right after XM is not the best time to have your phone go out. They were able to get me a new phone, set it up and get me on my way in about an hour and a half. The total cost was minimal. I am so thankful to the individuals at Verizon that assisted me. I can't wait to take pictures at New Year with my new phone!!
  • CS
    Chocolate City Sims
    Dec 29, 2025
    4.0
    Agent handled everything efficiently.
  • CH
    Courtney Hoffman
    Dec 26, 2025
    5.0
    Alicia was the MOST helpful person in the store! Don’t get me wrong, the entire team here is great but she worked through any obstacles we faced when we came in to upgrade our phones. 10/10 recommend you go see her!
  • JG
    Justin Gleed
    Dec 20, 2025
    5.0
    They were very knowledgeable and offered good customer service while training a new team member
  • DJ
    Deborah Jones
    Dec 17, 2025
    5.0
    Asonta at the Las Vegas North Decatur store was amazing and spent tons of time with us setting up 2 new phones and making sure our account was corrected. ❤️❤️❤️

Frequently Asked Questions About Verizon

What products does Verizon offer at the Las Vegas, NV location?

Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What are the store hours for Verizon at 6241 N Decatur Blvd, Las Vegas?

The store is open Monday to Saturday from 9:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM.