Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Las Vegas, NV. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
332 reviews
5 stars
264
4 stars
16
3 stars2
2 stars
10
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, particularly highlighting employees like Kody, Jovanni, and Ricky.
Appointment Management
Several reviews mentioned poor appointment management, with customers experiencing long waits or being turned away despite arriving during posted hours.
Sales Practices
There were complaints about misleading sales practices, including unexpected charges and issues with promised deals not being honored.
Store Environment
The store was noted to be clean and well-kept, but some customers expressed frustration with the lack of staff during busy times.
Third-Party Issues
Customers were often confused about the store being a third-party retailer (Victra) rather than an official Verizon store, leading to dissatisfaction with service and policies.
- CBCindy BartlettNov 10, 20255.0We got great service from the staff.
- MMMichael MillerOct 28, 20255.0Aaron was great explained everything & helped me choose the equivalent that was right for me
- MSMasen SorensenOct 13, 20251.0I arrived early for my 5:00 PM appointment and waited for an hour without being helped. I eventually left — very frustrating experience and poor appointment management.
- DBDanita BomasutoOct 7, 20255.0I’ve been working with Kody for a few years now and he is hands down the best to work with and above any interaction I’ve ever had with Verizon or any Victra store! Countless phones and other devices for me and my family! You are the best of the best Kody!
- BMBridget McgrueSep 11, 20255.0Gerard was the nicest sales associate I’ve ever met going to any Verizon store. He was a pleasure to sit and talk with and explain to me all about the phones and accessories. He’s a true team player and has great customer service
Frequently Asked Questions About Verizon
What products does Verizon offer at the Las Vegas, NV location?
Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon at 6241 N Decatur Blvd, Las Vegas?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM.
Which brands are available at this Verizon Authorized Retailer?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate, Otterbox, and JLab.
Does the Verizon store at this location offer in-store pickup?
Yes, in-store pickup is available at this Verizon location.
What payment options are accepted at this Verizon store?
Accepted payment methods include American Express, Apple Pay, Android Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
How can I contact the Verizon store in Las Vegas?
You can contact the store by calling +1 702-720-1972 or emailing Info@victra.com.
Is free Wi-Fi available at the Verizon store?
Yes, free Wi-Fi is available for customers at the store.
What nearby dining options are available around the Verizon store at 6241 N Decatur Blvd?
Nearby dining options include Blaze Pizza, El Pollo Loco, Chipotle Mexican Grill, Teriyaki Madness, Del Taco, Firehouse Subs, and Starbucks, which are great for grabbing a bite before or after your visit.
Are there other mobile phone stores near the Verizon location on Decatur Blvd?
Yes, T-Mobile and another Verizon Authorized Retailer, Victra, are nearby and offer additional options for mobile phone services and devices.
What financial services are available near the Verizon store?
Nearby financial services include One Nevada Credit Union and Navy Federal Credit Union which provide banking and installment loan options.