Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Las Vegas, NV. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
346 reviews
5 stars
275
4 stars
18
3 stars2
2 stars
10
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and providing excellent service, particularly highlighting individuals like Kody, Ricky, and Jovanni.
Sales Issues
Several reviews mentioned problems with misleading sales practices, unexpected charges, and issues with account management, leading to customer frustration.
Store Experience
While some customers had positive experiences, others reported long wait times, poor appointment management, and dissatisfaction with the store being a third-party retailer rather than a corporate Verizon store.
Product Knowledge
Customers frequently noted the staff's product knowledge and ability to assist with phone upgrades and troubleshooting.
- JTJudy TwiggsDec 31, 20255.0I am so grateful to the staff at Vistra Verizon for helping me with the selection and setup of a new Google Pixel Pro XL. They made the whole process simple, efficient and cost effective. Right after XM is not the best time to have your phone go out. They were able to get me a new phone, set it up and get me on my way in about an hour and a half. The total cost was minimal. I am so thankful to the individuals at Verizon that assisted me. I can't wait to take pictures at New Year with my new phone!!
- CSChocolate City SimsDec 29, 20254.0Agent handled everything efficiently.
- CHCourtney HoffmanDec 26, 20255.0Alicia was the MOST helpful person in the store! Don’t get me wrong, the entire team here is great but she worked through any obstacles we faced when we came in to upgrade our phones. 10/10 recommend you go see her!
- JGJustin GleedDec 20, 20255.0They were very knowledgeable and offered good customer service while training a new team member
- DJDeborah JonesDec 17, 20255.0Asonta at the Las Vegas North Decatur store was amazing and spent tons of time with us setting up 2 new phones and making sure our account was corrected. ❤️❤️❤️
Frequently Asked Questions About Verizon
What products does Verizon offer at the Las Vegas, NV location?
Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon at 6241 N Decatur Blvd, Las Vegas?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM.
Which brands are available at this Verizon Authorized Retailer?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate, Otterbox, and JLab.
Does the Verizon store at this location offer in-store pickup?
Yes, in-store pickup is available at this Verizon location.
What payment options are accepted at this Verizon store?
Accepted payment methods include American Express, Apple Pay, Android Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
How can I contact the Verizon store in Las Vegas?
You can contact the store by calling +1 702-720-1972 or emailing Info@victra.com.
Is free Wi-Fi available at the Verizon store?
Yes, free Wi-Fi is available for customers at the store.
What nearby dining options are available around the Verizon store at 6241 N Decatur Blvd?
Nearby dining options include Blaze Pizza, El Pollo Loco, Chipotle Mexican Grill, Teriyaki Madness, Del Taco, Firehouse Subs, and Starbucks, which are great for grabbing a bite before or after your visit.
Are there other mobile phone stores near the Verizon location on Decatur Blvd?
Yes, T-Mobile and another Verizon Authorized Retailer, Victra, are nearby and offer additional options for mobile phone services and devices.
What financial services are available near the Verizon store?
Nearby financial services include One Nevada Credit Union and Navy Federal Credit Union which provide banking and installment loan options.