Verizon

Reviews

• GK

  Georgia Kinkella

  Jan 22, 2026
  5.0
  Excellent and fast assistance! No hassles!
• ME

  Mehdi Eskandari

  Jan 19, 2026
  1.0
  I had the most terrible experience at this Verizon location. If you are planning to visit this store, please read how they conned us. I recommend all customers to pick a different location or even different carrier until this location takes accountability on what I am about to share below. I visited this Verizon location on December 23rd to create a Family plan. The representative, Douglas, told us that with 4 lines, we will pay $20/mo/line and a new iphone per line for which we would only pay an upfront tax with no monthly payments. They told me that I need to first transfer my line and purchase the phone before I add the other three lines, so I did. While I was waiting for the new phone, Verizon triggered the line transfer with my previous carrier, which caused my line to be disconnected while I was on the road. I had to find my way to a Verizon store after I got to my destination to figure this out. We visited this Verizon location again on December 28 to transfer the other three lines and order their new phones. At this point, Doug had changed his word: $30/mo/line and $630 credit per phone order, instead of $25/mo/line and $1100 credit per phone order that he originally advertised to get us transfered. Recently, we had the other three phones delivered and transfered, so we went to Verizon to trade in our old phones for the credit, and we only got $110-$150 for each phone! This is beyond bait and switch, it is completely a con strategy. If you do the math, you realize that we were originally advertised a cost of $3600 over the three-year lock-in period, and now we will be paying $9360 over the same period! That is a $5750 con! During this entire time, we visited Verizon at least 6 times, and we spoke with several people including Doug and the store manager Jason. In our last visit, we respectfully asked Doug and Jason to uphold their word, they told me the best they can do is to cancel all our accounts and phones for us to all go through transfering to our previous carriers and plans after all we have been through! Not once did they even acknowledge any mistake on their end, as if what happened was supposed to happen. I would like to finally and respectfully ask Verizon to acknowledge that their store representatives poorly engaged in business, to compensate for what we have been through, and to address the high level issue so other customers do not experience the same awful experience. I sincerely hope to receive a sufficient response so that we don’t have to escalate the issue.
• DD

  Daryl

  Dec 21, 2025
  1.0
  Went in for an appointment @ 1pm to Upgrade and trade in. Waited for an associate for about 10 mins all while 5 were standing around in a circle just talking. Once an associate finally came to help us she stated she couldn't get in to our account. She walked up to the front and just started playing on the iPad she was using and talking with another associate for about 5 mins. When she came back to us she stated that only 1 device was available for upgrade/trade in. She then disappeared into the back and never came back.
• MV

  Mahdi Valipour

  Dec 10, 2025
  5.0
  I recently had an outstanding experience at the Verizon store managed by Ms. Yami. As a long-time Verizon customer, I was truly impressed by the professionalism and dedication of Ms. Yami and her team over the past few days. They went above and beyond to help resolve my issue, spending hours on the phone and providing support that truly exceeded their standard responsibilities.
• KJ

  Kandi Jones

  Dec 8, 2025
  1.0
  I wish you had 0 stars because this store is not even worth 1 star. I Went to this Verizon location in Boca Park to talk to someone about a purchase of a new IPhone 17 pro max. When I entered TJ door, the guy at the door asked me what I was coming in for, I told him, and then he told me to go ahead and have a seat and someone will be right with me. After 45 min. And only 1 person actually working , the only girl this night with dark hair, was helping a customer, while the other 4 guys stood around a table talking about their night the night before, laughing and talking loud, I had enough, and I went up and told the guy with the glasses to take me name off the List. When he asked me why, I told him I have better things to do than to sit here waiting to be helped for 45 min. He said ok, and took me off the list . Way to go Verizon, maybe you should hire 4 new people that actually wants to work and earn Verizon some business. I’m going to run over to T-mobile, they have better service in the valley anyways.

Frequently Asked Questions About Verizon