Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Las Vegas for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
353 reviews
5 stars
178
4 stars
38
3 stars
29
2 stars
19
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being unprofessional and unresponsive.
Wait Times
Long wait times were frequently mentioned, with customers expressing frustration over delays in receiving assistance.
Staff Knowledge
While some staff members were noted for their expertise and ability to resolve issues, others were described as lacking knowledge and providing incorrect information.
Management Issues
Several reviews highlighted poor management practices, including inadequate staffing and failure to address customer concerns effectively.
Overall Experience
Customers had varied experiences, with some expressing satisfaction with specific employees while others reported significant dissatisfaction with the service received.
- DDDarylDec 21, 20251.0Went in for an appointment @ 1pm to Upgrade and trade in. Waited for an associate for about 10 mins all while 5 were standing around in a circle just talking. Once an associate finally came to help us she stated she couldn't get in to our account. She walked up to the front and just started playing on the iPad she was using and talking with another associate for about 5 mins. When she came back to us she stated that only 1 device was available for upgrade/trade in. She then disappeared into the back and never came back.
- MVMahdi ValipourDec 10, 20255.0I recently had an outstanding experience at the Verizon store managed by Ms. Yami. As a long-time Verizon customer, I was truly impressed by the professionalism and dedication of Ms. Yami and her team over the past few days. They went above and beyond to help resolve my issue, spending hours on the phone and providing support that truly exceeded their standard responsibilities.
- KJKandi JonesDec 8, 20251.0I wish you had 0 stars because this store is not even worth 1 star. I Went to this Verizon location in Boca Park to talk to someone about a purchase of a new IPhone 17 pro max. When I entered TJ door, the guy at the door asked me what I was coming in for, I told him, and then he told me to go ahead and have a seat and someone will be right with me. After 45 min. And only 1 person actually working , the only girl this night with dark hair, was helping a customer, while the other 4 guys stood around a table talking about their night the night before, laughing and talking loud, I had enough, and I went up and told the guy with the glasses to take me name off the List. When he asked me why, I told him I have better things to do than to sit here waiting to be helped for 45 min. He said ok, and took me off the list . Way to go Verizon, maybe you should hire 4 new people that actually wants to work and earn Verizon some business. I’m going to run over to T-mobile, they have better service in the valley anyways.
- SSSusanNov 25, 20251.0This is the second time I've come into this one and both times I have been very disappointed. It is the worst Verizon store in Las Vegas.
- BTBrianna TrushawNov 23, 20255.0I had the absolute BEST experience with Giana at Verizon. I came in with a complicated issue that multiple other locations couldn’t figure out, and she handled it with so much patience, determination, and genuine care. She didn’t give up until she found a solution, and went far beyond my expectations. She navigated every obstacle, explained everything clearly, and worked with true resilience to get my tablet fully connected with cellular data. What other places couldn’t fix, she solved and she made me feel supported the entire time. Giana is amazing at what she does, and Verizon is incredibly lucky to have her. If you ever need help, ask for her. She’s a true professional and an absolute gem. 💛
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Las Vegas?
The Verizon store in Las Vegas is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
What payment methods does Verizon accept at this location?
Verizon accepts checks, debit cards, and mobile NFC payments. Cash is not required.
Does Verizon offer in-store pickup or delivery options for online orders?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available for online orders.
Which mobile brands can I find at the Verizon store?
The store carries major brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL smartphones and devices.
What types of business products are available at the Verizon Las Vegas store?
The store offers business cell phones, mobile hotspots, tablets, and laptops to support your professional needs.
What services does Verizon provide at this Las Vegas location?
Services include mobile plans, wireless internet plans, and voice plans to keep you connected.
Are there any cafes near the Verizon store where I can grab a coffee?
Yes, you can visit nearby Starbucks or Cafe Zupas for coffee and light meals before or after your Verizon visit.
Where can I find places to eat near the Verizon store in Boca Park?
Nearby restaurants include Rustic House Boca Park, Three Angry Wives Pub, Sushi Tanuki, and Baja Fresh, offering a variety of dining options.
What other mobile phone stores are close to Verizon in Las Vegas?
Sprint Store and T-Mobile are nearby mobile phone stores where you can explore additional options or services.