Verizon

Reviews

• BT

  Brianna Trushaw

  1 day ago
  5.0
  I had the absolute BEST experience with Giana at Verizon. I came in with a complicated issue that multiple other locations couldn’t figure out, and she handled it with so much patience, determination, and genuine care. She didn’t give up until she found a solution, and went far beyond my expectations. She navigated every obstacle, explained everything clearly, and worked with true resilience to get my tablet fully connected with cellular data. What other places couldn’t fix, she solved and she made me feel supported the entire time. Giana is amazing at what she does, and Verizon is incredibly lucky to have her. If you ever need help, ask for her. She’s a true professional and an absolute gem. 💛
• AA

  Alex

  Nov 8, 2025
  5.0
  Serena at this Verizon store went above and beyond to help us! She was the only one who took responsibility and actually solved our issue, even though it was something that corporate over the phone should’ve handled. She was incredibly patient, professional, and genuinely cared about helping us. It’s rare to find that level of dedication these days. If you need assistance with any Verizon problem I highly recommend asking for Serena.
• JJ

  Justin

  Nov 1, 2025
  5.0
  I had a great experience at the Verizon store thanks to Ray. He was very professional, personable, and nice the entire time. Ray helped me set up my new phone and made sure everything worked perfectly before I left. He explained things clearly, answered all my questions, and made the process simple and stress-free. It’s clear he cares about his customers and takes pride in his work. Thank you, Ray, for the outstanding service and positive attitude. Verizon is lucky to have such a helpful and friendly employee. -Justin
• MB

  Mr. Brown

  Oct 11, 2025
  1.0
  One of the reps here. Tried to get me into a business account from a prepaid plan of $35 a month for unlimited everything on Verizon. I'm so glad I didn't do it after reading a few a comments. Thank you for your honest comments. This is ridiculous he told me it would be $50 +$33 = $83 a month to put this on business plan. Glad i didn't do it. It would have probably been $150 a month. VERIZION would literally have to offer me a HUGE discount to get on there post pay plan.
• NG

  Nick Giacara

  Sep 27, 2025
  1.0
  ZERO Stars — Verizon nightmare Misled, Ignored, and Now Facing Disconnection My experience with the Verizon Boca Parc store has been beyond frustrating. A Verizon employee misrepresented the cost of adding a second line, telling me it would be $15 more a month, when in reality it added $130 more and erased all my discounts. My bill is now triple what it should be, and no one has taken responsibility to fix it. For over a month, I’ve been passed from person to person, promised call backs that never happen, and forced to spend 20+ hours trying to solve a problem I didn’t create. This has added tremendous stress to my life and my business. Tyler The Verizon Manager has done what he can to help but the Verizon corporate manager Izzy Camacho has called me one time in a month and has given no reply on the resolution. I am beyond disappointed, and at a loss for words have nobody in a company. The size of Verizon is capable of getting one single account fixed the right way urgently. Now, if this isn’t resolved by October 1, my bill will be $600 instead of $180, and my service will be disconnected. I expected honesty and accountability — instead, I was misled, ignored, and left hanging. Verizon needs to make this right immediately. Update: been asking for an appointment and help all day, no reply . I’ll be canceling my Verizon business account, credit cards, etc unless I hear back today. Monday, September 29 my service is now been deactivated even though I set up a promise to pay for October 7. I returned my phone to the Boca Park location Friday the 19th before their store closed making me late for a business meeting. They did not log the return now. I am dealing with that issue. We are now at 29 September. Nobody at the store works. It is all fake work. It is all nonsense work everyone hides in the back and then does nothing to adjust the proper billing or Customer Service situations needed for their Verizon customers This as day goes

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