Verizon

Reviews

• SG

  Sonny Garcia

  Jan 25, 2026
  5.0
  Sergio made it easy and fast to upgrade my phone and help with any questions I had. Really helpful if you go to this location ask for Sergio! If I can give more than 5 stars I would.
• GK

  Gedalya Krycer

  Jan 4, 2026
  5.0
  Working with Erik turned our 1 star review into 5 stars with his incredible customer service and help with resolving our account creation issues. Back in October 2025, we transferred to Verizon from another carrier and traded in our phones during the account setup process. We were told to expect a specific amount for our devices and promotional gift cards for being new customers. (This all happened at a different Verizon location.) For some reason, there were issues with receiving the full compensation credit for our trade-in and our gift cards. The Verizon folks we were initially working with at the other location couldn’t seem to track where the credit and gift cards went. It was at this point Erik took over our account and made it his mission to get us a resolution. From end of November to end of December 2025, he contacted customer service multiple times on our behalf to track down our missing credit balance. He proactively communicated the progress being made and consistently followed up with us to make sure we really got the credits and the promotional gift cards. While the initial signup was rocky, working with Erik re-instated our confidence in Verizon. He made sure we were heard and went above and beyond to ensure we were taken care of.
• AL

  April Lozo

  Jan 2, 2026
  5.0
  I am so glad that they solved my phone problem for free thanks team I recommend it
• KS

  Keith Smith

  Dec 15, 2025
  1.0
  I was having technical issues with my 17 Pro that I had owned for only a few weeks- Which I in no way blame on this location or anyone there. My review is based on the way I was treated and the way the situation was handled. I paid sales tax on the phone when I bought it, Upon returning it, I did not get the tax refunded to me, when I came into the store I told them what I needed to do I was immediately met with attitude and told “gonna cost you 80 bucks for the restock” at this point I just needed a phone that worked so even though it felt like a punch in the gut since the issues with the phone were in no way my fault- (the staff there even agreed with me on that point) I agreed to pay- I had no choice. I had made an appointment for 5 PM that day. I arrived at 5:05pm, At 8:10pm my return and my transfer of data from the new phone back to my old phone was still not done, I was asked to come back the following morning, Where it took another hour.. Over four hours of my life wasted to complete the transaction. With attitude, every step of the way from the staff. I’ve been with Verizon for several years, Not sure if I’ll stay, Definitely won’t be returning to this location ever again.
• RA

  R. Ala

  Dec 12, 2025
  1.0
  If you want to be scammed out of your money then go there. I came to this Verizon store ready to switch from AT&T because Verizon advertised “4 iPhone 17 Pro on us for $25 a line.” The LED sign in the store said the same. I even showed the rep the sign, but she denied the deal five different times—first saying it was $30 unless I bring my own device, then claiming it was only online, then pivoting into a $20 online discount, then insisting it was only for veterans, and finally saying she’d “see if I can get you the discount.” When I asked for a manager, I was told he was in a meeting. Ten minutes later, the manager—Steve, who had been standing there doing nothing—finally came over only to say he doesn’t deal with customers and handed me a generic corporate number. That’s not customer service, that’s a scam. Verizon is lying to customers right off the bat. If you want to be misled, denied, and treated with contempt, go see Steve at this store. Otherwise, stay far away.