Verizon

Reviews

• EW

  Emily Weber

  5 days ago
  5.0
  Great experience, took care of my concerns in a timely manner
• WM

  Will McClurg

  Nov 17, 2025
  2.0
  Signage pretends to be a corporate store, it’s just retailer. You can get much better deals and service at a corporate store location. Locations like this typically advertise themselves as a “Verizon Retailer” so you know the difference.
• JG

  Jose Gavieres

  Nov 15, 2025
  5.0
  Ghiman awesome service and savings! Highly recommend!
• KR

  K R

  Nov 5, 2025
  1.0
  Do not recommend this location. The GM deceptively upsold me on an accessory package that he said was free and would not cost anything additional, however when I went to check out, all the accessories were a couple hundred dollars. I asked to remove everything but couldn’t get a refund for the screen protector and camera protector because they had already been applied to my phone, so there goes $100 (also the camera protector is awful). Lastly, after confirming several times that my phone bill would not be increasing with my purchase I went home to realize I had randomly had a $25/mo protection plan added. This place just isn’t honest
• RM

  Rachel Mitson

  Oct 25, 2025
  1.0
  I hope Verizon customer service can see this. My wife and I went in to the Southern Highlands location. On Sept. 25, 2025 at 5:30 in the evening to upgrade our phones. She was able to get the new Google 10 Pro. The guy was polite and quick. He was in training he told us. I went to get a iPhone 17 Pro Max. The store only had the orange color. I ordered the dark blue. I was told it would be about 3 weeks for it to come in to the store & they could hold it for a week before they would mark it available to be sold (if I didn’t pick it up). On Tuesday (Oct.21) I got a text from Verizon saying my phone was delivered. I also got a text from Ghiman (an employee) in the afternoon saying it was ready to be picked up. I was unable to make it before the store closed due to work. I went Friday afternoon to pick it up and was made to wait over a hour while they looked for it. I was informed that it wasn’t there, but I could get a silver one (that had people’s names and order info). I was also told I could talk to Ghiman who texted me the next day. I called the number listed for the location Saturday morning and was sent to a call center. I kept asking if I could talk to someone at the actual store and the gal kept insisting she could help me. Finally when I told her what was going on and the name of who texted me did she finally transfer me. Ghiman told me that someone must have sold the phone and even said “It is what it is. Nothing he could do”. He said they could only hold the phone for 4 days. I pointed out I went in the third day and it was gone. I asked if I could reorder the phone over our phone call and he said he could, but if someone came into the location he would have to hang up on me. He said I needed to drive in and possibly wait again just to order. This is the rudest and most unprofessional customer service from multiple employees that I have ever received. I will be driving further just to go to another location for help. This place is a nightmare.

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