The Cosmopolitan of Las Vegas

Reviews

• PP

  Paul Phootrakul

  Feb 6, 2026
  2.0
  Cosmopolitan back in the day use to be popular. And maybe still retains some of that popularity. Location on the strip is great. But, the hotel has really gone down. Rooms are outdated if you think about the standard or luxury they want to uphold themselves to. On a Thursday night, the rate was $300+, but based on the photos shared, hope you can see how underwhelming the experience would be. I also had guaranteed late checkout for 4pm…and somehow housekeeping still managed to aggressively knock on my door two different times while I was in work meetings. And to follow up, called me as well while I was in another meeting. Each time happened around 11am, 1pm, and the phone call came at 2pm. The hotel needs to figure out more effective communication with housekeeping. It’s intrusive. Between noon and 1pm, I heard housekeeping also enter my room, but close the door as they realized I was taking a shower. FYI. Those little hanging Do Not Disturb signs mean nothing apparently. None of this is anything you’d ever expect to happen at this hotel. It’s so disappointing. If the hotel is a good rate, you may consider it, but if the rate is on the higher side, certainly consider other clean and modern hotels before making a decision.
• JW

  Jodi Welborn

  Feb 6, 2026
  1.0
  Why the one star you ask? The smell is absolutely horrendous. Whatever they used to cover up the smoke is repulsive. The rooms smell awful. Dining areas close to the casino floor smell like a terrible room spray and smoke. The location is great. The dining options are great. The room we stayed in was clean, beds were comfy, but my god that smell is awful. When is smoking going to be banned indoors in Vegas? I mean it’s 2026. We know second hand is deadly. Every casino here smells so bad and whatever they used to cover it up makes it worse. I was close to vomit on the casino floor and did not gamble because I couldn’t stand the smoke. I’d love to see Vegas thrive. But give us some stink free options AND take some room spray advice from the four seasons.
• MD

  Megha Dilawari

  Feb 5, 2026
  5.0
  We have stayed at The Cosmopolitan in Las Vegas multiple times over the years, and I can honestly say that Isa has been — hands-down — the most helpful, delightful, and genuinely warm person we have ever had the pleasure of interacting with during any of our stays. From the moment we arrived, he went far above and beyond to make sure our greeting and entire experience started off amazing. We had come in after a really rough day, feeling exhausted and stressed, but during the check-in process, Isa completely turned things around for us. His kindness, patience, professionalism, and positive energy truly made a difference — he didn’t just do his job, he made us feel welcomed, valued, and cared for. He anticipated our needs, took the time to listen, and made sure every detail was handled with such thoughtfulness and grace. What stood out the most was how genuine he was. You can tell when someone truly loves what they do, and Isa’s warmth and hospitality shine through in every interaction. He represents the very best of what great customer service should be — attentive, compassionate, and consistently going the extra mile to create memorable experiences for guests. Because of Isa, what started as a difficult day ended up becoming one of the most positive highlights of our trip. Employees like him are rare and incredibly valuable. I highly recommend that his management and supervisors recognize his dedication and consider him for a promotion — he is an absolute asset to the Cosmopolitan and sets an exceptional standard for hospitality. Thank you, Isa, for making such a meaningful impact on our stay. We will always remember your kindness and look forward to coming back again.
• SW

  Sunroof W

  Feb 3, 2026
  3.0
  Stunning property, but the service is missing a soul The hotel facilities and rooms are undeniably beautiful, but the service is a massive letdown. The "Broken Phone" Saga: On our first day, the room phone cut out while I was speaking to the front desk. They actually called my cell to say, "Your room phone isn't working," but then… nothing. They didn't bother to notify maintenance. I had to call via my cell three more times to request a repair and service. Each time, I waited hours with zero updates. When I asked the front desk for an ETA, the response was a cold "I don’t know, it depends on housekeeping"—technically true, but delivered with zero empathy. The phone wasn't "fixed" until the second evening when I no longer needed it. Because of this, I spent my first night stuck in the room waiting for help that never came. Ironically, housekeeping showed up to clean at 10 PM, at which point I had to explain yet again that I couldn't reach them because of the phone. Dining & Front of House: The restaurant Henry hosts were incredibly unwelcoming. To quote my friend, the wait was "uncomfortable" due to their "take it or leave it" attitude. Warning: Book a reservation for everything, including breakfast, or prepare for a cold reception. I want to give a special commendation to one of the valet attendants, Paul. On our third day, he was the only person who showed genuine warmth. He proactively told us we could have our car charged for free while parked. He was the only staff member who made us feel welcome. Plus: On the day we checked out, Matt at valet was also super friendly and helpful. He happened to be on the same morning shift as Paul, and thanks to both of them, we felt truly well-taken care of. Summary: Beautiful hardware, but the "software" (service) is broken. For this price point, you shouldn't have to fight this hard just to get a working phone or a friendly hello.
• MP

  Mikhail Parker

  Jan 30, 2026
  1.0
  I usually stay at the Aria when I’m in Vegas and have never had any issues like the ones I had this week at the Cosmo. I’m still floored at what happened. I was at the Cosmo this week for a work trip, I arrived on property on check-in day at 3:15pm (standard check in starts at 3pm) and was told no room was ready for me yet. The staff member could not give me an estimated wait time and insisted that it’s common practice industry wide to not prepare a room until the guest has checked in (I’m too well traveled to be gaslit by this), I was displeased but it is what it is. I was informed I’d be getting a text about the wait and when the room was ready. I returned to the front desk about 4:40pm to follow up as I hadn’t received any text messages and no updates via the app either. They were a lot more helpful than the first staff member but still didn’t have my room and couldn’t provide an ETA, she did give me a $25 paper food voucher. I asked what they expected professionals to do on site for work when I had a mandatory event at 5:30. She advised I change my clothes and ready myself in one of the public restrooms. At around 7pm I checked the app and instead of the status saying “preparing your room” it prompted me to check-in again. I was tied up with work events until 9:30pm. At about 9:45pm I returned to the front desk again with no texts or emails and no further updates in the app either. I was furious but kind to the front desk staff member who apologized and didn’t know what was happening with my reservation. She got the manager. I was firm with the manager as this was a completely unacceptable experience. He proceeded to tell me that my security deposit had an issue in the system and they had to put a second hold on my card for this deposit even after I verified the first hold was already on my account. The manager got me into a room and I would say was helpful to the extend of solving the problem (finally) but was not overly accommodating or apologetic for my experience. After he left the desk the original staff member apologized profusely and offered me a $250 comp on the room. This comp never did show up on my account in the app so I was fearful to spend it in the event I had even more issues with this resort & I sure as hell was not going to hassle with going back to the front desk. As this was my first experience with the Cosmo, I will not be returning. There are other LV properties which I will stay at again instead of returning here. This was a completely horrendous experience, and while the property and rooms were fantastic with a lot of really fantastic dining options - this is all not sufficient to out weigh this completely unacceptable check in experience.

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