Geek Squad

Reviews

• RS

  Raveendrababu Suryadevara

  Oct 30, 2025
  1.0
  could not get an appointment. The robot woman keeps talking rubbish. It is a shame
• SY

  Siyuan Yu

  Jan 9, 2025
  1.0
  On 1/9. May I visited this Best Buy location with the intention of replacement my iPhone battery. Unfortunately, what should have been a straightforward and professional experience quickly turned into an encounter that left me feeling dismissed, disrespected, and discriminated against. The first associate I spoke with, Devin, outright refused to assist me with the exchange. When I inquired if I could contact Apple to verify the situation, his response was dismissive and unprofessional: “I don’t care if you call Apple; I’m not going to exchange it.” This level of customer service was shocking and completely unacceptable for a company of Best Buy’s stature. Seeking a resolution, I requested to speak with the store manager. However, the manager’s behavior was even more appalling. Rather than addressing the issue with professionalism, he raised his voice at me multiple times, even after I politely asked him to lower his tone. His aggressive and hostile demeanor was completely unwarranted and left me feeling as though I was being singled out because of my ethnicity. When I requested his business card to ensure I could file a formal complaint, he refused to provide one. Instead, he hastily wrote down a name and phone number on a piece of paper, leaving me to question whether the information was even accurate. This experience was not only unprofessional but also indicative of a lack of respect for customers—particularly customers from diverse backgrounds. As a long-time Best Buy customer, I expected better. I sincerely hope that Best Buy takes incidents like this seriously and provides its staff with proper training on customer service and cultural sensitivity. Situations like this undermine trust in the brand and tarnish its reputation. I urge management to investigate this matter thoroughly and take the necessary steps to ensure no other customer has to endure a similarly unpleasant experience at this location.
• SF

  Star Frank

  Jan 16, 2023
  1.0
  The geek squad here are extremely rude and speak to you like your stupid. Very poor customer service and on top of that they didn’t have the part or a loaner phone and wanted to keep my phone until the part came in leaving me with no phone. Spoke to the manager but he just seemed like he was to lazy to do anything or fix the problem. Not sure why anyone would pay for service from this group of misfits.

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