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Customers consistently praised the staff for their helpfulness, friendliness, and professionalism, with many specific mentions of employees like Roxy, Celeste, and Lizbeth.
Product Knowledge
Reviewers noted that staff were knowledgeable about products and services, providing valuable assistance in selecting phones and plans.
Positive Experiences
Many customers reported positive experiences, often highlighting how staff turned their initial frustrations into satisfaction, especially when switching from other providers.
Store Environment
The store atmosphere was described as welcoming and supportive, with staff going above and beyond to assist customers.
Service Issues
A few customers expressed dissatisfaction with Cricket's overall service quality, mentioning issues like poor signal and customer service at other locations.
SS
Sheyla Pérez Sotolongo
Nov 13, 2025
5.0
I just got a new line plan with them and The staff really exceeded my standards , thank u for the great service !!
JM
Jesus “Jessy” Mendoza
Nov 7, 2025
5.0
Gene, Yaritza, Roxy and Roland has great customer service at this location.great team
EC
Estuardo Chamorro
Nov 7, 2025
5.0
Thank you so much Roxy you are so great
KK
Kebere
Nov 7, 2025
5.0
I was with MetroPCS and my data was too slow. They wouldn't even help me upgrade my plans. I came to Cricket with Yaritza and Roxy and they were able to help me switch over and even gave me two free phones. They were very nice
JL
Jose Lopez
Nov 5, 2025
5.0
Exelente servicio al cliente yuleny Roxy muy amable me ayudo en todas mi's preguntas