Mixed reviews on customer service; some praised helpful staff while others reported rude or unhelpful interactions.
Product Availability
Customers frequently noted issues with product availability, including items being out of stock or misrepresented.
Store Experience
The store environment received positive remarks for cleanliness and organization, but some customers felt ignored by staff.
Returns and Warranties
Several customers expressed frustration with the returns process and warranty claims, citing poor handling of issues.
Staff Knowledge
While some reviews highlighted knowledgeable staff, others reported a lack of assistance and expertise in certain departments.
DR
Donna Randles
1 day ago
5.0
Zyzak was the best! Very knowledgeable and worked hard to make sure we were happy with our purchase!!
CL
Cindy Lopez
5 days ago
5.0
Me atendieron super bien sacaron mis dudas una paciencia y una amabilidad increible.
BE
Bogs Estacio
Nov 11, 2025
1.0
Close this best buy. Theyre team sucks and rude. I lost my reciept inside when im about to go out they scan and stop u right after u pay at check out. So they took my item and had to make a complaint online only that best buy uses scanner before u go out because they suck at their job. Im not saying everyone in there. Im only talking about their security. I mean why would u take a customer iten out of his shopping cart just because it didnt show in your little scanner that i bought the item. Fire that guy!
GE
gto email
Nov 1, 2025
1.0
Scammed by this Best Buy - they sold me TV and another TV was in the box. Did not accept a return. Completely insane.
Edit- as an update. I reached out to customer support as requested and still received zero help. They did not even attempt to look into the matter in any material way, simply taking the employees word for it that they did not steal from me.
Warning - do not ever purchase an open box item from this store. You will be scammed.
LL
Lisa Lopez-Griggs
Oct 28, 2025
5.0
Rick was incredible! I love how they help you right away at the front, because the store is quite large, and I would have been wanderingaround for an hour! They directed me to Rick at front desk and he was able to get me what I needed, make sure it was what I needed and then check me out fast! 5 star service for sure!