Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being unresponsive or dismissive.
Product Availability
Customers reported issues with product availability and online order accuracy, leading to frustration during in-store pickups.
Staff Knowledge
Many customers appreciated the knowledgeable staff who provided assistance, but there were also complaints about staff not being adequately informed or helpful.
Store Experience
The store environment is generally described as clean and well-organized, contributing positively to the shopping experience.
Technical Support
Experiences with Geek Squad and technical support vary widely, with some customers expressing satisfaction while others faced significant challenges.
PD
Paul Deeds
6 days ago
4.0
Didn't have my cable in stock, even though shown on line that they did
KP
Kyle PSUIK
Nov 10, 2025
1.0
Absolutely the worst Customer Support I have ever dealt with. With in 1 month I have had Six orders that have been canceled due to the item being unavailable. After the second attempt I contacted customer support, they couldn't do anything since the item is being clearanced and is NOT available anywhere else. I was provided an extension to get in touch with a manger at that location. The manager offered me a poor discount on the same item, just not as a bundle, so technically less product for more money. Every other day I receive a notification that it is available again, of corse im going to buy it. I now have attempted 4 more times since that conversation, so I decided to try and get in touch with the manager again, but this time customer support has no ability to transfer me, nor have an extension to get me in touch with the manager, and explains that my only option is to travel 20 miles just to ask a question.
CC
ChefDamienTahiti
Nov 5, 2025
5.0
Magasin d'électronique, les vendeurs sont à l'écoute et ils sont partout, un de mes article n'était pas disponible, mais la vendeuse a trouvé un article similaire, et sinon la possibilité de commander pour l'obtenir en 3 jours.
TL
tony luu
Nov 1, 2025
5.0
Jessica Leal was a great specialist. Provided excellent customer service. Answered all my questions. Was very friendly and patient with customers. Will recommend this representative to a friend. She is very experienced in what she does. Checkout was fast, very fast workflow.i like it. Great personality.
KL
Kim Leonard
Oct 29, 2025
1.0
I bought a GE washer last year October 16. Washer machine broke down 10 day after one year. Was told that I would have to buy a new machine. Terrible customer service. Will never shop here again.
What types of products can I shop for at Best Buy in Las Vegas?
You can shop for TVs, computers, appliances, and more at Best Buy in Las Vegas.
What are the store hours for Best Buy located at 6950 Arroyo Crossing Pkwy?
Best Buy is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
Does this Best Buy location offer in-store pickup?
Yes, this Best Buy location offers in-store pickup services.
Can I get repair services at this Best Buy?
Yes, the store provides service and repair support through the Geek Squad.
Is there an option for curbside pickup at this Best Buy?
No, curbside pickup is not currently available at this Best Buy location.
What payment methods are accepted at this Best Buy?
Best Buy accepts debit cards and checks; it does not require cash-only payments.
Where can I find food nearby when visiting Best Buy at Arroyo Crossing Pkwy?
Chipotle Mexican Grill and Drago Sisters Bakery are nearby options where you can enjoy Mexican food and bakery treats before or after shopping.
Are there other electronics or tech stores near Best Buy?
Yes, nearby you can find the Geek Squad for tech support and the AT&T Store for telecommunications products and services.
What office supply stores are close to Best Buy at this location?
Office Depot and OfficeMax - Las Vegas 6761 are nearby office equipment and supply stores you can visit.
Can I visit beauty and wellness spots near Best Buy?
Yes, nearby options include Tan Republic Las Vegas, Luxe Beauty, Massage Envy - South Rainbow, and Divine Aesthetics Med Spa for various beauty and spa services.