Feedback on customer service is mixed; while some customers praised helpful and knowledgeable staff, others reported rude interactions and long wait times.
Product Availability
Many customers experienced issues with product availability, including discrepancies between online stock and in-store inventory.
Online Orders
Numerous complaints were made regarding online order fulfillment, including delays, cancellations, and poor communication from customer support.
Store Experience
The in-store experience varied, with some customers appreciating the clean layout and helpful staff, while others noted a lack of assistance and engagement from employees.
AC
Alexandre Canicoba
Feb 9, 2026
1.0
A lot of things to see….
IMPOSSIBLE TO BUY.
How can you sustain a store if you keep trying to buy an item for 20 minutes and no one come to help.
Used to be a great store. Now just a showroom, or like a digital art gallery…
NP
Nicholas Panther
Feb 3, 2026
4.0
I enjoy shopping at Best Buy. They're one of the last legacy electronics stores and one of the few places you can find the this variety of products under one roof. The store is always clean & inviting. I've always had fast friendly service here. Recommended for your next electronics purchase.
SM
Santino Mathok
Feb 3, 2026
1.0
As I walked inside Best Buy on Rainbow and 215 West. Inside the door was Bryan and he asked how may I help you?. I said I would like to buy a better Sim card because, T - Mobile customer service just told me to go to Best Buy. Then, gave me a direction at the store. I asked him. Can you get me someone there to help. His response was we are busy and I like wow. I asked him again, so you don't have anyone to help me?. He said, you can go there and wait. If not. You can leave. As a customer who is experiencing that. Would you a poor customer service or not?.
Best Best, you can do better than that Bryan at the door.
DB
Dont BotherMe
Jan 30, 2026
1.0
Went to get Pokemon Ascended Heroes. Store had a wait line. They waited until the last minute to reveal how much stock they had. I'm assuming they didn't have enough stock because the employees stole most of the stock, like the manager Zay at the Walmart on Arroyo. I shouldn't have to wait for something that they poorly plan to be in stock. I wasted time on them, for the second time, just for them to provide awful service AND not have what I want in stock.
AH
ashley hayward
Jan 28, 2026
1.0
I was trying to get my camera put back on my car windshield..this was my second attempt to get into the shop..i did as the guy in front instructed..knocked on door/window..as usual...ignored. guy at front..not much help. Camera i bought there still sitting on my kitchen counter...i will try and find a new place to buy and install electronics since they obviously dont care enough to attend to their customers needs.
What types of products can I shop for at Best Buy in Las Vegas?
You can shop for TVs, computers, appliances, and more at Best Buy in Las Vegas.
What are the store hours for Best Buy located at 6950 Arroyo Crossing Pkwy?
Best Buy is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
Does this Best Buy location offer in-store pickup?
Yes, this Best Buy location offers in-store pickup services.
Can I get repair services at this Best Buy?
Yes, the store provides service and repair support through the Geek Squad.
Is there an option for curbside pickup at this Best Buy?
No, curbside pickup is not currently available at this Best Buy location.
What payment methods are accepted at this Best Buy?
Best Buy accepts debit cards and checks; it does not require cash-only payments.
Where can I find food nearby when visiting Best Buy at Arroyo Crossing Pkwy?
Chipotle Mexican Grill and Drago Sisters Bakery are nearby options where you can enjoy Mexican food and bakery treats before or after shopping.
Are there other electronics or tech stores near Best Buy?
Yes, nearby you can find the Geek Squad for tech support and the AT&T Store for telecommunications products and services.
What office supply stores are close to Best Buy at this location?
Office Depot and OfficeMax - Las Vegas 6761 are nearby office equipment and supply stores you can visit.
Can I visit beauty and wellness spots near Best Buy?
Yes, nearby options include Tan Republic Las Vegas, Luxe Beauty, Massage Envy - South Rainbow, and Divine Aesthetics Med Spa for various beauty and spa services.
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