Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Many customers reported poor and rude service from staff, with several specific employees mentioned negatively for their dismissive attitudes.
Staff Knowledge
While some customers praised individual staff members for their knowledge and helpfulness, many others felt that staff were inattentive or unhelpful.
Wait Times
Customers frequently complained about long wait times for service, often feeling ignored or unacknowledged during their visits.
Store Organization
The store was described as chaotic and disorganized, with customers feeling bounced around between employees without receiving assistance.
Positive Experiences
Despite the negative feedback, there were several positive mentions of specific employees who provided excellent service, highlighting that good experiences do occur.
MB
MLB BARBERSHOP
Feb 14, 2026
1.0
Sammy was extremely rude, this Apple store sold me a phone 3 years ago and I’ve been making the payments on Apple care and they didn’t switch the serial number. So I’ve been paying for an Apple care for a phone that doesn’t exist and now they won’t honor It
TR
Troy Risner
Feb 4, 2026
1.0
Worst Apple Store experience yet, actually the only bad experience. Maybe they do better when they are busy? Left after sitting for 40 minutes after my appointment time without acknowledgment. Wasted evening. Samsung should recognize this store for recruiting new customers. Just kidding, Samsung still sucks like this store does.
AK
Alina K.
Jan 31, 2026
5.0
I can’t say enough good things about Fadi. He went absolutely above and beyond, and was so kind, professional, and helpful - twice (visits in September and today! Apple is truly lucky to have employees like him, and I hope this kind of work ethic and approach is consistently noticed and rewarded. Amazing experiences both times!
MA
Marcell Appelgren
Jan 24, 2026
5.0
I just wanted to give a big thumbs up to Alfonso for being so patient with me and my brother. He helped us with a couple phone transfers and also answered all of our questions we had on other products. Very Professional and Knowledgeable 👍👍.
BT
Billion Trillion
Jan 14, 2026
1.0
I am writing this review in hopes that Apple corporate will review and address this experience, as it was completely inconsistent with Apple’s customer service standards.
During my visit, I was assisted by a Black female sales associate with curly hair who was extremely cold, dismissive, and unprofessional throughout the interaction. There was no greeting, no willingness to help, and no basic courtesy. It felt very clear that she did not want to assist me or be there at all.
I was purchasing an unlocked iPhone, yet I had to repeatedly ask just to complete the sale, and I even had to ask for a bag, which made the situation unnecessarily uncomfortable and awkward.
This was not a misunderstanding or a busy-store issue — it was a complete lack of customer service. I have never felt so unwelcome while making a purchase, especially at an Apple Store where professionalism is expected.
I hope store management and Apple corporate review this interaction seriously, as experiences like this damage customer trust. I will not be returning to this location.
Frequently Asked Questions About Apple Town Square
What products can I find at Apple Town Square?
Apple Town Square offers iPhone, Mac, Apple Watch, iPad, and more Apple products.
Where is Apple Town Square located?
Apple Town Square is located at 6671 Las Vegas Blvd South, Las Vegas, NV 89119, United States.
What are the regular operating hours for Apple Town Square?
The store is open Monday to Thursday from 10:00 AM to 9:00 PM, Friday and Saturday from 10:00 AM to 10:00 PM, and Sunday from 11:00 AM to 8:00 PM.
Does Apple Town Square offer technical support services?
Yes, technical support is provided at the Genius Bar within Apple Town Square.
Can I get assistance setting up my Apple devices at Apple Town Square?
Yes, Specialists at Apple Town Square can answer your questions and help get you set up with your devices.
Are there special hours or closures for Apple Town Square on holidays?
Yes, for example, the store is closed on November 27, 2025, and December 25, 2025, with adjusted hours on other holidays such as opening earlier or closing earlier.
Does Apple Town Square provide in-store pickup and delivery services?
Yes, Apple Town Square offers both in-store shopping and delivery services.
What payment methods are accepted at Apple Town Square?
Apple Town Square accepts debit cards and mobile NFC payments.
Is there free Wi-Fi available at Apple Town Square?
Yes, free Wi-Fi is available for customers inside Apple Town Square.
What nearby places of interest can I visit when going to Apple Town Square?
Nearby you can visit places like the Las Vegas Metro Chamber of Commerce coworking space, the Pressed Juicery cafe, and Slash Restaurant for dining options. These could be great spots to explore before or after your visit to Apple Town Square.
Are there any nearby financial or real estate services close to Apple Town Square?
Yes, Summit Funding Inc., PaymentUSA, and Absolute Bookkeeping Solutions provide financial services nearby. Real estate services are available at Jane Armstrong | eXP Realty Las Vegas and Lifestyle LV.
Can I visit nearby legal services after shopping at Apple Town Square?
Yes, you can find nearby legal services such as Dimopoulos Injury Law, Lawyer One LLC, and Elisabeth S. Flemming, Chartered.
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Certified February 22, 2026Yext Knowledge Graph
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