Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Many customers reported poor and rude customer service experiences, with specific employees being highlighted for their unprofessional behavior.
Staff Knowledge
While some staff members were praised for their knowledge and helpfulness, others were criticized for lack of training and inability to assist customers effectively.
Wait Times
Customers frequently mentioned long wait times for service, with some reporting waits of over two hours.
Product Availability
Several reviews noted that the store often lacked stock for popular items, leading to customer disappointment.
Store Environment
The store was described as crowded and noisy, which detracted from the shopping experience for many customers.
DS
Dee Santo
4 days ago
5.0
Cool atmosphere. Everyone is super friendly and knowledgeable. Trying out all the new stuff is way fun. Found myself browsing the Internet and drawing on tablets and taking pictures for a good hour or so. Highly recommended. Although there was a pay for parking sign out front. I don't think anyone paid or would pay for parking since it's always been free? And who enforce that on private property? Parking lot nazis I suspect.
EC
eric choi
Nov 13, 2025
1.0
went here on a layover. waited 30 mins for service. never got any.
EC
elina coccio
Nov 4, 2025
1.0
Pocas ganas de vender. Ningún vendedor se acercó, tuvimos que buscarlo y esperar. Para solo retirar mucha espera. Terminamos comprando en el Apple de Forum Shop!!!
DR
Daisy Rodas
Nov 3, 2025
1.0
Horrible service, how you look is how they treat u.
Today I spend almost 5k in this store today buying stuff, since the first step the customer service was horrible, so disrespectful, looking at you like you’re something out of this planet, I was so disappointed and shocked because was the first time Apple Store had this type of person working
I got 2 little kids while we were waiting they need to go pee, we ask for restrooms because in the past they allow us to use the restrooms well guess what today was a big NO that there’s no public restroom here with horrible attitude and I didn’t even know why. This was mas favorite Apple Store because I only use apple products in my business, but definitely I’m going to take my business somewhere else. We don’t need this type of treat.
GG
glen beatrice (Glen)
Oct 17, 2025
1.0
ive been an apple user for decades and i always change for the new oncoming apple products, same with my family, we all have the entire Apple ecosystem, we usually go to Apple Fashion Show but for stock reasons we had to come here to Apple Town Square. I’ve to say the least that the experience was horrible, the lady that attended us had the worst attitude ever, she didn’t even want to give us a bag after we just purchased a 17 pro max phone a case and a screen protector, we had to ask her for one. when she finished the purchase she just said “that’s it.” as telling us to leave. ever since the beginning she was very rude and cold to us, we felt very unwelcome and mistreated, there was another young girl that helped me with a return of a phone strap and she was the sweetest, i wish she was the one that attended us the whole time. we left the store with a very bad vibe from the attention, and i will most definetly never be back here even if there’s no stock of what i want. yall should be more careful with the type of staff in the store.
Not to mention i called before doing my reservation of my phone to THIS EXACT STORE and they told me my trade in could be done at the store with no troubles, for my suspense when i arrive they told me no?? when they told me yes before and now i have to wait for a box to arrive home for the trade in? unprofessional say the least, no solutions given just deal with it when it was their ow mistake and fault. unbelievable. never again.
Frequently Asked Questions About Apple Town Square
What products can I find at Apple Town Square?
Apple Town Square offers iPhone, Mac, Apple Watch, iPad, and more Apple products.
Where is Apple Town Square located?
Apple Town Square is located at 6671 Las Vegas Blvd South, Las Vegas, NV 89119, United States.
What are the regular operating hours for Apple Town Square?
The store is open Monday to Thursday from 10:00 AM to 9:00 PM, Friday and Saturday from 10:00 AM to 10:00 PM, and Sunday from 11:00 AM to 8:00 PM.
Does Apple Town Square offer technical support services?
Yes, technical support is provided at the Genius Bar within Apple Town Square.
Can I get assistance setting up my Apple devices at Apple Town Square?
Yes, Specialists at Apple Town Square can answer your questions and help get you set up with your devices.
Are there special hours or closures for Apple Town Square on holidays?
Yes, for example, the store is closed on November 27, 2025, and December 25, 2025, with adjusted hours on other holidays such as opening earlier or closing earlier.
Does Apple Town Square provide in-store pickup and delivery services?
Yes, Apple Town Square offers both in-store shopping and delivery services.
What payment methods are accepted at Apple Town Square?
Apple Town Square accepts debit cards and mobile NFC payments.
Is there free Wi-Fi available at Apple Town Square?
Yes, free Wi-Fi is available for customers inside Apple Town Square.
What nearby places of interest can I visit when going to Apple Town Square?
Nearby you can visit places like the Las Vegas Metro Chamber of Commerce coworking space, the Pressed Juicery cafe, and Slash Restaurant for dining options. These could be great spots to explore before or after your visit to Apple Town Square.
Are there any nearby financial or real estate services close to Apple Town Square?
Yes, Summit Funding Inc., PaymentUSA, and Absolute Bookkeeping Solutions provide financial services nearby. Real estate services are available at Jane Armstrong | eXP Realty Las Vegas and Lifestyle LV.
Can I visit nearby legal services after shopping at Apple Town Square?
Yes, you can find nearby legal services such as Dimopoulos Injury Law, Lawyer One LLC, and Elisabeth S. Flemming, Chartered.